Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84654 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 4, 2024 — Rated 10 out of 10 by Michael Bahl Zerorez Phoenix
What do you like about our products and services?

He was very personable professional and very long and understanding with our situation had empathy for what was going and realy was a fun person. He did a outstanding job and above and beyond amazing!

Report a concern   July 4, 2024 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

The technician was very nice and thorough!

Report a concern   July 4, 2024 — Rated 10 out of 10 by D.H. Zerorez Phoenix
What do you like about our products and services?

Friendly gentlemen! Explained process and did walk through after to check out the work.

Report a concern   July 4, 2024 — Rated 10 out of 10 by Mary Thompson Zerorez Phoenix
What do you like about our products and services?

On time, professional, efficient and respectful of property. The product is effective and an excellent spot remover.

Report a concern   July 4, 2024 — Rated 10 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

John Jay and Rich radio

Report a concern   July 4, 2024 — Rated 10 out of 10 by R.G. Zerorez Phoenix
What do you like about our products and services?

Our floor is clean!

Report a concern   July 4, 2024 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

I have been very pleased with Zeroez over the past couple of years! They do excellent work!

Report a concern   July 3, 2024 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Out techntion Jacob was very nice and professional.

Report a concern   July 3, 2024 — Rated 10 out of 10 by Jeff Carter Zerorez Phoenix
What do you like about our products and services?

Profesional attitude , great customer service, really focused on my satisfaction.

Report a concern   July 3, 2024 — Rated 0 out of 10 by S.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We are aware our technician was new. However. The carpets still have the same smashed carpet and smells that they had before we had them cleaned. The carpets are only 1 year old. Disappointing.

Report a concern   July 3, 2024 — Rated 10 out of 10 by Christine Duckworth Zerorez Phoenix
What do you like about our products and services?

The customer service is always superb and they love the way the carpets always turn out!

Report a concern   July 3, 2024 — Rated 10 out of 10 by Tayt Tolman Zerorez Phoenix
What do you like about our products and services?

On time, polite, knowledgeably , professional! Great job!

Report a concern   July 3, 2024 — Rated 10 out of 10 by R.T. Zerorez Phoenix
What do you like about our products and services?

Professional techs, beats results

Report a concern   July 3, 2024 — Rated 10 out of 10 by M.D. Zerorez Phoenix
What do you like about our products and services?

Your person was very friendly and helpful ,plus he did a great job!

Report a concern   July 3, 2024 — Rated 5 out of 10 by B.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The price I was quoted when I made the appointment was not the price quoted / charged when the technician arrived. I was very disappointed and felt that I was misled as to the costs. The Tech did a good job and did what he could to make it right butthe price I ended up paying was 70 % higher than I was quoted. I would not likely recommend zerorez based on setting false expectations as to cost

Report a concern   July 3, 2024 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

๐Ÿ‘๐Ÿฝ

Report a concern   July 3, 2024 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule and they do a great job

Report a concern   July 3, 2024 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

The speed with which you get us scheduled and appear when you sale you will!!!

Report a concern   July 3, 2024 — Rated 5 out of 10 by M.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We requested a specific tech and did not get him. It has been our experience that how well our carpet turns out depends on who comes out. We have given up on some stains and high traffic areas as they always return after a few days.

Report a concern   July 3, 2024 — Rated 0 out of 10 by A.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Damage to tile and baseboards. Thick black hair on baseboards, tile and door. Handprints. Informed me after the cleaning that they do not clean adhesive and sticky stuff from tile(which is why I had them come out) My tile looked the same as when I mop my floor. Not impressed.

Report a concern   July 3, 2024 — Rated 10 out of 10 by Jeffrey Krause Zerorez Phoenix
What do you like about our products and services?

Your service techs are excellent and efficient.

Report a concern   July 3, 2024 — Rated 10 out of 10 by R.L. Zerorez Phoenix
What do you like about our products and services?

Good price and good service

Report a concern   July 3, 2024 — Rated 10 out of 10 by Adele Mage Zerorez Phoenix
What do you like about our products and services?

Your staff was very professional

Report a concern   July 2, 2024 — Rated 8 out of 10 by G.K. Zerorez Phoenix
What could we do to improve?

if you're asking customers to add NOTES to the reservation section, then READ THEM. I asked for the driver to pull up to the garage area, but, naturally, he did NOT.

Report a concern   July 2, 2024 — Rated 10 out of 10 by Dorothy Thayer Zerorez Phoenix
What do you like about our products and services?

Mike was very courteous. He took the time to explain the cleaning process and answer all my questions. The results of his work were outstanding. I had a stain on my carpet for some time, and he managed to remove it. He was upfront with different extras and explained in detail so that I would understand what the difference was. Thanks again, Zerorez, for sending out a very reliable technician.

Report a concern   July 2, 2024 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

Great service and great product!!

Report a concern   July 2, 2024 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

Absolutely love my soft gold carpet now.

Cody and Ethan worked well together and they did a great job. Very professional

Thank you Zerorez

Report a concern   July 2, 2024 — Rated 10 out of 10 by Gary Wright Zerorez Phoenix
What do you like about our products and services?

Looks like they did a great job. As usual ๐Ÿ˜Š

Report a concern   July 2, 2024 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

Great service. Friendly and polite.

Report a concern   July 2, 2024 — Rated 10 out of 10 by Cathy Poulos Zerorez Phoenix
What do you like about our products and services?

Our office carpeting and tile areas are so fresh and clean once Zerorez completed the process. The service technician on Friday, June 21 did an amazing job, so courteous and we appreciate his efforts. Alice at the main office reminded us it was time to freshen up our office space and we are delighted with the results. Thank you Zerorez team!


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