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based on 87317 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Courteous service, reminder/confirmation contact, technician explained the process, options and answered questions, arrived on time, work was fast thorough, very pleased with outcome
I like that the cleaning doesn't soak the carpet and the carpets dry quickly.
Honestly a nice tech. But carpet still very dirty in traffic areas.......
First name removed
I'm aware that it's a sign of the times but your pricing seems to have escalated over the past few years that I've used your services. I was offered 2 different types of pre-treatment with the most effective being an add'l $150 on top of the initial $129, basic pre-treatment, etc. My new total came to $304 and a few of spots are starting to re-appear.
The tech was friendly, very thorough, and showed up a few minutes early. Better than what I’ve experienced in the past.
Service was great, technician was great. Very thorough and explained everything well.
Eric was very courteous and thorough. I showed him a couple of troubled areas and he and the method removed them. Very happy with the whole experience.
Dylan was on time, informative, concise, and gave us the feeling that "he knew what he was doing". He was shadowed by another technician in training. They were both very polite, their uniforms were crisp and clean, and their manners and smiles a welcome change from many service people we encounter.
Dylan explained the cleaning process in detail and pointed out problem areas and made sure we understood how carefully he would be in attempting to make them "the best they could be".
He did a fantastic job explaining wear patterns, etc. He knows his stuff!
We were very pleased with the finished product. As usual, Zero-Rez never disappoints. We have been dedicated customers for many years.
Dylan is a stellar employee and deserves some special recognition from the company.
Radio-returning customer
Service and excellent results
The carpet looks great! Fast service! Thank you!
very flexible in scheduling and respectful of the time window. I had a slight change in schedule and you were very accomodation. Troy, the technician was very professional and did a great job.
Prompt! Professional! Thorough! Informative! Respectful!
Tech was unwilling to address our dissatisfaction. I have fairly new carpet, 1.5 yrs, the tech even said my carpets looked good before starting. However once he was done, I expressed my disappointment in how the LR floor looked/smelled (wasn't as good as 3 other rooms he'd done). When I asked what could be done to improve, he proceeded to give me a lesson on the definition of high-traffic-area. I explained that I use area rugs for that, and asked for a redo on that room. He made excuses for the poor job and mentioned $40 extra to redo with a deoderizor. - He was condescending, the job was not done right, and I wont be a returning customer.
Excellent cleaning service
Great Experience
Great cleaning services. Friendly and professional person who came to our house
Best products, friendly staff, excellent service!
The people who cleaned the carpets were nice, he had about 20 years experience in the business. However, my carpet that was cleaned has a crunch to it now. And my sofa / loveseat still had spots on it and was crunchy as well. For the amount of money we paid ($500) I expected things to be clean if dirt and residue.
Carpets clean - all spots came out
Zerorez got rid of dog stains and food stains to make my carpet look great again. The cleaning crew was friendly and thorough.
The carpet didn’t have that usual crunch when it dried, it just felt clean. The only downside was the drying time but even that wasn’t bad.
Friendly, did a great job, performed as expected.
Our service tech was great. But the foot traffic areasntgat were cleaned reappeared later that afternoon. It's our first time trying zerorez and the technology they use but so far not impressed. I called customer service and they advised me they will come back out so we are pleased with that so we will see once they clean the areas again.
Prompt and quality service
As always, Zerorez provided awesome service. The technicians were friendly and helpful! My carpets look great and feel great. Thank you!
Name removed
Pleasant, efficient serviceman, happy with my cleaned carpets.
Good job and clean smelling without residue
Technician was Great with Communication & Job Performance!
Thank you!
Kevin was professional, very thorough, & was determined & dedicated to getting all surfaces perfectly clean! We’re thrilled with the results!