What our clients think of us!

The technician was really nice and did a nice job. However for the three rooms of carpet that I had done some of the carpeted area wasn't even cleaned... I didn't notice it till after the tech left. The carpets look nice but, I am not sure it was worth the 138 for the 3 rooms... esp since one area didn't even get cleaned. I am not one to complain and I went with zerorez since I've heard nothing but, amazing things... however I guess I was just expecting more for all the hype.
I will say though that my carpet technician was super friendly and very nice and you don't find many like this anymore so that was nice.

The rep quoted me a.price over $500 when the last time I paid $329. Then he said he would do it for that price. I had previously told him I was not doing the stairs and had to ask for a price reduction. He was not happy.
You guys could have had a long term customer. I was going to ask for a quote do some upholstery, but I did not trust him.
I will not be calling back.

Keep your equipment in good working order so they don't break down. The first time we had Zerorez clean our carpet we were very excited. The carpet looked so good - fresh and clean. For that reason we called them recently to do our carpet again. This time the carpet was not as dirty and after the cleaning did not look as clean. There was a shadowy area in the living room so I called and they sent the truck out to do a retouch job. This time the equipment broke down and the service guy had to do it by hand which seemed to take as long as it did for the first cleaning (not good)! The area still does not look as clean as it should or before we had it cleaned. Also, we couldn't pay the day he came to clean because his phone was not working and he couldn't take our credit card (it came via email later that day). All in all it is hard for me to recommend a cleaning company when I'm not that satisfied with the job done.

Estimate was not even close to cost

Had great service from Hayden and Chase. Very courteous. Carpet looks great! We will continue to use Zerorez for our carpet cleaning needs.

No comments

No soap residue

Zach was prompt and professional. My carpet and upholstery look amazing after the service. I will definitely call Zerorez again.

Worked a miracle. Never thought the carpets would look that good. Am extremely grateful for a job WELL done.

I couldn't move all furniture off the carpet - guy left a small area that he didn't clean - could've moved the chair or asked me to move it

Great customer service from technician.

Contrary to your company name, there was actually quite a bit of crusty residue left behind. Also, the tech hurried through our home and miraculously finished everything in 90 minutes. To me, that signifies that the work was rushed and not much care or consideration was paid to doing a thorough job of cleaning these carpets. I also did not appreciate the added charge imposed upon us after I clearly stated how many rooms were to be cleaned. I will definitely NOT recommend this company to anyone that I know.

The man that came to my house was very nice , but I was quite disappointed in the turnout of my carpet and mattresses. None of the stains came out, making it definitely not worth the extra price

some spots not well cleaned

Hi, I was disappointed because the technician did not follow my requests. We run a business, and I had requested that we have the service done at 4:00 pm when we close. Your company called and asked if they could come early, and I agreed as long as we could start in the back of the store as not to disrupt business.

Despite my instructions, the technician still wanted to start cleaning the carpet in the front of the store while customers where present. The noise was difficult to tolerate, and my customers could not hear me very well. After your technician came to the dispensing table, and asked me AND the customers to move so he could clean the carpet, they left. I believe I lost a sale due to this inconsideration on his part.

I am happy with prompt service, willingness to bill our company, and the quality of the work. However, please ask your techs to be more sensitive to our business needs. thanks, First name removed

No harmful chemicals, professional, timely service with little down time. Cleaned 5 rooms 2 runners in less than an hour.

Nice people and good product.

My carpet is 15 years old and I was about to give up on it until your team came out and cleaned it. My husband and I were so impressed on how amazing it looked and felt that we are putting off the new carpet and going to use Zerorez 2 times a year to keep it looking nice until we can decide on a new style for our home. Thank you so much for making our old carpets new!!

We like that the carpet doesn't seem to have a residue. The workers are so nice.

Our carpets look very clean.

Tech was great! Very accommodating, did what he said and very professional.

Excellent technician- clean, efficient & professional!

Andrew was right on time. He explained to me what he was doing on each step. He didn't take real long and he did a great job. Very professional.

Our Technician went above and beyond to meet our needs, was so genuinely nice, diligent in his work, and came early!! Our couches look brand new again we will be repeat customers and be referring all our friends and fam!

Carpet cleaned up very well and dried quickly. The technician was knowledgeable and explained everything before starting the cleanup Ng. He was pleasant and very efficient

Seemed to work

For whatever reason i had to call & inquire about the tardiness of my appointment scheduled between 2-5. i called at 5 & was told the server would arrive soon & I was given a reduction in price. Although the server did his job, I was again disappointed that the area rug he cleaned was not as clean as I had hoped. The floors tile was very clean. The rug was outside and left to dry overnight. As promised I did not have water residue but I wasn't as happy about the rug result. The server was polite and worked efficiently but I was hoping for a better result on the rug.

Carpet is very clean and is like new ... good customer service with a smile and friendly. Can get it done at less than a weeks request.

Your people are always professional, friendly & clean up after.

I would give a ten because the tech who came out did a fantastic job, but it is a little disappointing that the price you advertise does not include the environmental fee. The price you advertise should be what I expect to pay -- period.