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based on 87781 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals in your products and your service men were professional, polite, friendly, knowledgeable and efficient.
Tambra was the Customer Service Representative that helped me schedule my appointment and was very thorough in her explanation of the process. She even tried to get me scheduled for later the same day I called! I had two large area rugs cleaned, dried quickly, no odor!
Your technicians are always on time (if not early) and very pleasant. They explain everything in detail! And do a great job!
was on time employee forgot his name he was polite and did his job excelently
The cleaning was fast and efficient. Our carpets feel very soft!
The cleaning was great but not moving even light furniture was a bummer. I am a retired lady that lives alone and could not move everything by myself.
I gave Michael a credit card for payment and he was unable to print a receipt. He said he would send the receipt to this e-mail but it has not been received. Please forward for my records.
Thanks you.
Crew were great and hard stains came out!
Very happy with Zerorez services. Have used them once before, and my tile and carpeting came out great! My technican Jerrod was professional, and did an outstanding job. Will definitely use them again.
It’s pet friendly and works great!
great friendly service
The experience was perfect from beginning to end. I scheduled online and received several confirmations and reminders as well as a call 20 minutes prior to arrival.
Aaron arrived on time and did a flawless job! Professional, friendly, knowledgeable and completed the job in a timely manner. I would definitely use them again and would request Aaron.
James was an excellent communicator and thoroughly explained process and products. I have medically complex health issues and was happy no toxic chemicals were used. Carpets are clean and look lovely.
With all the hype I guess I just expected more....especially at the price point. Just a regular cleaning if you ask me.
No complaints about anything at this point! :)
Your employees 1st then product
It was my first time using zerorez, and I've heard nothing but good things and was curious about what makes them different than other companies. The technician that came was very professional and nice, no pressure what's so ever when it came to add on's if you wanted. I feel like they are slightly over priced than others but still a very good product and very professional staff. Very nice and helpful and explaining what their products is.
Zerorez provides professional and friendly customer service from start to finish. Zerorez arrived to my home in a timely manner, thoroughly explained the estimate and left my carpets and tile looking great!
My furniture looks brand new after cleaning.
Michael C was very prompt, courteous and thorough. He did an excellent job cleaning our carpets and area rugs. We've used Zerorez for years and are always pleased. I love that their products don't have soap or harsh chemicals. Highly recommend Zerorez!
Great results!
The serviceman did an outstanding job.
Jared A. was great. He left me booties to use if I needed to walk on the carpet. He did near miracles on my 30 year old carpet. I gave his name and your number to my friend with my recommendation for Zeroez.
Love that my carpets were not crunchy after they dried
it is a little expensive compared to other carpet cleaners.
First, I didn't care for the way the technician "broke the news" to me that there was a pet stain (urine) in the carpet in our townhouse and DOUBLED the cost of the cleaning with the removal/deo treatment. His "news" should have been more scripted, factual, more professional -- such as "ZeroRez always checks for pet stains before cleaning. We do this with a black light which illuminates the pet urine. A stain was found in X room." He seemed to be winging it (his explanation a sales up sell), which caused it to ring of untruth.
Given what we know about our son's cat's behavior (he always used his pottybox situated at the bottom of the stairs in the entry to the 2nd floor townhouse), it was shocking to hear he'd (the cat) pee in the room of our renter but no where else in the townhouse.
Shocking to hear that "An entire gallon" of product needed to be used for the treatment ($80).
Shocking to learn that your product/system somehow manages to pass completely through the carpet backing, through the rubberized pad, and down into the subfloor wood, while the cleaning/extraction machine effectively extracts 100% back up/out through three filtering layers? Seems miraculous, frankly.
Shocks aside, because the cleaning was arranged remotely, neither I/nor our son or renter were there to witness the discovery via black light, because we are now landlords (since our son moved out that weekend, renter stayed on), we were compelled to pay ZeroRez's fee. Wondrous that neither our renter (who lived in the pee'd room) nor our son didn't notice it. Even ONE cat pee is so stinky, but they detected no smell reported, saw no visible signs while living there.
While I realize that it may have been completely legitimate, we will always remember feeling shocked, possibly taken advantage of, and squeezed to pay the 'ransom'
I didn't like the fact that he wouldn't move anything, not even a small ottoman. Other than that I liked the service but I will go with another company because it is important to move small furniture.
Cleans really well
Technicians are professional and polite and I like how quickly everything drys and without a strong smell
When finished it didn't smell fresh, can still see some of the pet stains. It was vacuumed nice but didn't feel it really cleaned my carpet.this was the second time I used you. The first visit was great but then for $650 it should but this second time not happy.