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based on 87780 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Still too expensive for not much change in carpet appearance. Tech was very nice.
I was very pleased with the outcome of the job and my text was very professional.
My carpet looked like new and it dried really fast which is necessary with three young kids.
Carpet cleaning is excellent. Didn’t see much of a difference with upholstery cleaning and for the price it was not worth it. Not the best results.
Quality product: professional employees.
Rep was very courteous & friendly. Used plastic shoe guards before entering my home. Listened to my special requests to clean carpet in certain areas. Suggested other products offered by Zerorez & was honest on my inquiries about other companies to restretch carpet that needed that attention. Carpet only took about 4 hours to dry and was completely dry by next morning. Felt "clean"...& looked fresh.
The tech arrived on time and did a great job with a very dirty carpet. Got it much cleaner than I thought he could do. Looks great.
David and Josh arrived at our home right on time. Very professional in their attire and work ethics. Very friendly but able to keep focused on the job. I waited awhile before completing the survey as we had terrible human stains in one of our bedrooms. I wanted to make sure they didn't reappear. Guess what. THEY HAVEN'T. I would highly recommend Zerorez to anyone who wants a job well done and professionally cleaned carpets without the residue. Thanks guys.
Carpet was very wet after.
It work
The first time I had your service, I absolutely loved, but now I had the service again and it was way more expensive and the results HORRIBLE. I hated it.
The last service was done for about 2 weeks now and my carpet is already full with ugly spots of stains... I am very disappointed.
Convenience
The guys were very friendly and did a great job.
Great customer service, I appreciate the communications. Carpet looks great!
Professional timely service. Through friendly staff- great job!
Polite and virtuous employees throughout the entire process
Everything feels so clean now! I wish I wouldn’t have waited so long to schedule my appointment.
Timely, dependable, good product and pricing
Michael and Travis, the two techs who did our job, were professional, friendly, and very competent. They went right to work, and completed our job in about an hour. When they left, everything was clean and treated, as expected. Good job, guys.
Excellent service. The service man was excellent and very accommodating.
Zerorez is BEST!!
Love your technique, products, and outcome!!
Good pricing, staff is efficient and timely!
My technicians were Tony and Jake, both very professional and polite!
I will only use Zerorez for my floor cleaning- no better to be found!!
Lori Matthews-
Excellent service, tech was great. Will use again
Austin is responsible for my change of heart concerning your company. My client used your service even though I had discounted you for my own home, I was so impressed that I will definitely call you
Great customer service and product very happy
I like best that your prices are reasonable, better than what I expected.
And
Customer service is fantastic!
How professional and quick you guys are
Our carpet looks fantastic! The service was great and our guy (Colton) was awesome!
The representative, Richard, who came to our house, explained everything clearly and did a terrific job.
Your technician was very professional and did a great job. The carpeting looks like new.
After I had moved everything I could off the carpeted areas and vacuumed, I felt like I had done most of the work of cleaning the carpets. Other companies I have used in the past were able to clean the carpets with small furniture still on the carpet and placed foam blocks under chairs, tables, chests, etc.
Your tech, Kieran, was very helpful and told me that it is Zerorez’s policy not to move furniture but he did move several pieces of furniture for me and found some foam blocks to put underneath them while the carpet dried.
Kieran is a great employee for you!!!
Your price for cleaning did seem high especially when you have a 10 x 12 room with a queen size bed and a chest. There isn’t much floor space. We also have a small master with a king size bed, a couple dressers and again not much floor space. Another room is a nursery/kids room with a crib, twin bed, dresser and a 9 cube organizer which wasn’t moved in a 10 x 10 room so again very little floor space to clean.
The carpets do feel clean and look great but I may hesitate because of all the pre-work and cost.
Maybe you can price out your jobs based on actual floor space rather than by number of rooms. You can still give a price based on typical size of rooms but have your techs make a judgement call based on actual floor space.