Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87780 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 8, 2019 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Efficient service, clean clean upholstery and carpets.

Report a concern   September 8, 2019 — Rated 10 out of 10 by Tom Hughes Zerorez Phoenix
What do you like about our products and services?

the people were nice clean and explaned what they were doing. will call them again for service

Report a concern   September 8, 2019 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

I have not received an invoice for the job on Friday, September 6. Superb job well done.

Report a concern   September 8, 2019 — Rated 10 out of 10 by R.A. Zerorez Phoenix
What do you like about our products and services?

There are no chemical odors to deal with!
Carpets look excellent, service man did a great job and was very polite and careful.
Rebecca Last name removed

Report a concern   September 8, 2019 — Rated 10 out of 10 by P.F. Zerorez Phoenix
What do you like about our products and services?

Eco friendly.

Report a concern   September 7, 2019 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Customer service

Report a concern   September 7, 2019 — Rated 10 out of 10 by Jennifer Burgett Zerorez Phoenix
What do you like about our products and services?

Chad with Zerorez, arrived within 20 minutes after the beginning of the window. He was careful as he cleaned my carpets. The carpets are soft and spotless. I recommend Zerorez to anyone that wants a chemical free clean carpet!

Report a concern   September 7, 2019 — Rated 10 out of 10 by Yvonne Campbell Zerorez Phoenix
What do you like about our products and services?

I already recommended Evan L. To my friend who is looking for a good place to clean her carpets....

Report a concern   September 7, 2019 — Rated 10 out of 10 by P.R. Zerorez Phoenix
What do you like about our products and services?

The service!

Report a concern   September 7, 2019 — Rated 10 out of 10 by Mike Warren Zerorez Phoenix
What do you like about our products and services?

Great service by Gary at Zerorez. Needed carpet in two bedrooms cleaned. One had food and drink stains (teenagers room) that had been there for over a year. Stains are gone and the carpet looks great. I will be calling Zerorez for my next carpet cleaning.

Report a concern   September 7, 2019 — Rated 10 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

Clean and neat

Report a concern   September 7, 2019 — Rated 10 out of 10 by Brian Woods Zerorez Phoenix
What do you like about our products and services?

Service techs are pleasant to work with.
Carson was excellent
Like the low chemical counter but of the carpet process

Report a concern   September 7, 2019 — Rated 8 out of 10 by M.C. Zerorez Phoenix
What could we do to improve?

Your advertisement says you’ll take all the stains out of the carpet but there were a few stains left in one of the bedrooms. The tech did ask me to review the rooms and I did ask him to go the entry way of that bedroom. The stains became more visible once the carpet dried.

Report a concern   September 7, 2019 — Rated 10 out of 10 by M.F. Zerorez Phoenix
What do you like about our products and services?

Joshua was super friendly, knowledgeable and thorough. He did an incredible job.

Report a concern   September 7, 2019 — Rated 10 out of 10 by Stuart Dolinky Zerorez Phoenix
What do you like about our products and services?

They work as advertised.

Report a concern   September 7, 2019 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

The young man was very profession and explained every step he performed.

Report a concern   September 7, 2019 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

Great service good communication before the appointment. Eric was super friendly and did a fantastic job. Let's see how everything looks like when it is dry.. So far I would definitely recommend Zerorez..

Report a concern   September 7, 2019 — Rated 10 out of 10 by Chris Ortiz Zerorez Phoenix
What do you like about our products and services?

Aaron was amazing. He explained in detail what was happening and all the additional services I could get. Very professional. I felt at ease knowing everything was pet friendly. Im already looking into our next appointment.

Report a concern   September 7, 2019 — Rated 10 out of 10 by T.A. Zerorez Phoenix
What do you like about our products and services?

He was very nice and polite and did an excellent job. He explained the process very thoroughly. It was a very good experience. Nice young man!

Report a concern   September 7, 2019 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

It’s a safe product and does a great job.

Report a concern   September 7, 2019 — Rated 10 out of 10 by Leo Hess Zerorez Phoenix
What do you like about our products and services?

Great service and education. Outstanding outcome on my floors at a reasonable price

Report a concern   September 7, 2019 — Rated 10 out of 10 by N.S. Zerorez Phoenix
What do you like about our products and services?

• So friendly on phone
• Quite accommodating even for
emergencies
• Thorough with cleaning
• Careful with wall corners by
protecting them from hose
with covers
• Representative who does the
cleaning, is great at checking
with customer throughout cleaning,
about specific issues & preferences
• Carpet stays CLEANER LONGER
•. Carpet has no residue left
• Toughest and organic stains are
removed!
• Price seems reasonable

By a retired satisfied customer who
has no ‘vested’ interest in ZeroRes

Report a concern   September 7, 2019 — Rated 9 out of 10 by A.W. Zerorez Phoenix
What do you like about our products and services?

good service but still thinking about your product---because I used your service two times

now and I have had to call you back to redo spots???

DO NOT USE MY NAME IN ADDS YOU RUN.

Report a concern   September 7, 2019 — Rated 10 out of 10 by E susan Skirpan Zerorez Phoenix
What do you like about our products and services?

Tried the power water on my stove top and so great it will take at least a second use before clean perfectly but nothing else was working

Report a concern   September 7, 2019 — Rated 10 out of 10 by Stephanie Cvitkovic Zerorez Phoenix
What do you like about our products and services?

Quick, professional and the tech offers tips of how to maintain and treat carpets.

Report a concern   September 7, 2019 — Rated 5 out of 10 by L.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The living room rug still has an odor. Also the technicians showed up at 12 rather than 2PM.
I had to rush home.

Report a concern   September 7, 2019 — Rated 10 out of 10 by Romelia Gutierrez Zerorez Phoenix
What do you like about our products and services?

Zerorez is simply amazing! Love the way my house smells when they are done.

Report a concern   September 7, 2019 — Rated 10 out of 10 by J.E. Zerorez Phoenix
What do you like about our products and services?

Efficient and friendly/ carpets feel clean and soft after cleaning

Report a concern   September 7, 2019 — Rated 6 out of 10 by C.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My boyfriend had called to get a quote for carpet cleaning because his dog pooped on the stairs and our relationship dogs tracked it through the upstairs. He was only quoted for the three room special plus the stairs and wasn't told about additional costs for the waste fee, sanitization solution for pet accidents or protective coating that is also available. If I read my bill correctly I was charged for 6 landings when I have a small landing on the stairs where it turns and a small landing at the top before it splits into two bedrooms. The guys brought in the corner protectors and I saw my wall was getting scuffed at the turn in my stairs so I put one of the protectors over that. They moved it away and proceeded with work so now I'm going to have to descuff and repaint that area. It would also be nice if there was some sort of freshener that is used when the job is done as well so it really feels like it's clean. I also got a strong sniff of urine walking down my stairs today and there were no opportunities for my dogs to have created a new spot so I'm not even sure it worked which is kind of disheartening. The only really plus is that the guys were very nice.

Report a concern   September 6, 2019 — Rated 10 out of 10 by E.E. Zerorez Phoenix
What do you like about our products and services?

Consistent experience - Easy Scheduling, Friendly workers, clean carpets.


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