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based on 87260 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Drying time is good pet safe and odor free no crunchy carpet
You guys always do a great job...
Everything the commercial stated.
I love the fact that your products are pet friendly. Your cleaning personnel are always very thorough and nice. I can't imagine using any other cleaning service for my floors/carpet/tile/grout. Keep up the excellent work!!!!!!
Our service person did a thorough job! We’ve had our carpets cleaned two others times and he got a tough stain out that others could not. We appreciate it!
Jordan did an amazing job cleaning our carpet. We had multiple, large dog urine stains in two rooms. The stains were so bad, we figured we'd probably need to replace the carpet. Plus, we had a very dirty area rug that was in a high-traffic area. To our surprise, Jordan was able to get ALL the stains out of the carpet. It – literally – looks like brand new carpeting! Jordan was highly professional, and he's a great communicator. He explained the process, answered all our questions, then got to work tackling those awful stains. We're beyond thrilled with the results. Bravo!
Everything smells clean very fast response gentleman was friendly and kind .
The Service from our cleaning guy.
Very professional and great job
polite service men
neat
quick but great quality
Great products, no hard crispy carpet when dried! Was dry in 4 hrs!
Our carpets are probably 18 yrs old and I think they did the best they could. The last company that cleaned them was Coit and I think they were slightly better and about the same price.
On time. Quick and professional.
My carpet looks the best it has since it was new after being cleaned by by Brandon at Zerorez. We had problem areas (gifts left from one of our dogs). Brandon was so thorough at cleaning these areas and all of the carpet. Brandon listened to what we wanted and then explained what he was going to do. He took the time to really get it clean. I am very happy with how my carpet looks now!
I like how clean everything feels and smells after the service! I like how easy it is to set up appointments. The team is always helpful and professional! The process is pretty quick too! We love Zerorez and will definitely use you again!
Dion did a great job on my carpet. He used a machine that I have never seen another technician use. I will request him for my future cleanings.
Eco friendly and cleans well
Carpet did not dry in 5 to 6 hours but was dry when I got up the next day. That was really nice as previous cleanings have taken days and I mean 3-5 days. Terrivle.
Cleaning is superior, technicians are great
Quality products and knowledgable staff.
Paul was an excellent technician--very kind and did an amazing job cleaning the carpets! I love that the process is free of harsh scents and detergents.
The finished job always looks amazing
1) Be available by phone for those scheduling appointments. In my online registration I mentioned I wanted to speak with someone before they came out and asked for a confirmation call which was not done nor was I able to connect until the technician came to my home.
2) My upholstery is looking dingy rather than clean. Yesterday my sister came for dinner and she asked what happened to my couch and loveseat, they look darker than they have in the past (ie before they were cleaned).
The technician missed cleaning an area of my dining room carpet. It was the last room cleaned and I think it was accidentally overlooked. The area measures 2’x6’
Didn’t notice until the carpet had dried. Now it’s quite the obvious.
Chris did a great job of cleaning. We are very happy with the looks and smell of our carpets and rugs. Thank You.
zerorez recently cleaned 6 area rugs for our home, and after taking them into the shop to evaluate the cleaning required as we indicated our 17 year old dog who recently died has urinated on several of them. One came back wrecking of urine, and when I called today to inquired, was told that the one runner would have to be cleaned again and that I would be responsible for another $100+ cleaning. I would have gladly paid this amount if included in the original estimate. We use your service because you're supposed to know what you are doing. You took the rungs into the shop to evaluate them to give us an estimate the first time and I would have expected Zerorez to stand behind their work.
Am dissappointed that I am responsible to pay additional amounts because the original work required was underestimated.;
Doug and Name removed
1062 W Spur Ct, Gilbert, AZ 85233
home Phone number removed
No crunchy carpet after carpet was cleaned
The technician assigned to my job (Terry H.) was thoroughly professional, a refreshing change from some businesses. Very competant, answered every question and was in & out with no mess, no fuss. My carpets have not been cleaned in about 13 years and they are looking almost as good as when new. Will certainly use Zero-Rez again.
I like that the products got my house clean without using harsh chemicals. The person (Ernie) who came to my home was polite, professional, and did a great job.
Show up on or earlier on time. Very professional. Clean up. Very friendly and listen to your concerns