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based on 87773 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Job gets done right, staff are always very professional.
Always pleased and have used Zerorez for about 15 years and will only use Zerorez.
Services are reasonably priced competitive, having our carpet cleaned throughly is very important as well as experienced technicians.
The technician, Evan, was very conscientious and thorough. He was also very respectful and personable. He's an asset to his company.
I'm very displeased, though, that although I made it very clear upon scheduling that I specifically wanted them to send Evan (I've had him do our floors before), they sent a different technician at first. The other tech said that Evan was still busy on another job. I refused the other technician and sent him away. Shortly after that, Evan arrived and once again did an amazing job on our floors. This is not the only instance of Zerorez's schedulers trying to pull a switch on a customer. My daughter's friend scheduled her floors to be cleaned with them, specifically requested Evan, and took the day off for the service. They sent a different tech to do her floors. She did not turn him away; however she was so angry that she left a 0 out of 10 score here on Listen360. Her technician did not do a poor job, but they did not send Evan, as she'd requested.
Zerorez seems to have a policy of substituting techs; but this is not a good policy. They should be more sensitive to their customers' requests.
Fast and friendly service. Don’t try to over sell you
always on time..very neat and friendly...
The service tech was on time, friendly and professional. I love that zerorez doesn't use harsh chemicals and soaps like the other companies, especially since I have a dog and a young child. Once he was done cleaning our carpet, it looked and felt better than it has in years! I'm definitely going to be using Zerorez again in the future.
Great customer service, on the phone and in person. The technician that did my loveseat(Chris) was personable and professional. He did a excellent job. I had my carpets done in August and inherited a loveseat from a family member. I remembered that after getting my carpet done your company also did upholstered items, so I called back.
ONE HAPPY AND SATISFIED CUSTOMER!
Thanks so very much.
CG
excellent very thorough technician and my carpets are beautiful again!
The Tech did a great Job !
Technician was very helpful and courteous.
Rachel was amazing! Super nice and polite, she explained everything she’s doing and made sure I was happy with the end result. I would definitely use Zerorez again.
The cleaner warned me ahead of time that because of the age of the tile (10 years) that the dark grout may not lighten up, despite not having any knowledge if it has even been cleaned before. This did not quite align with the personal reviews I've had from friends and online. Now instead of having all dark lines that were somewhat uniform, it is now streaks of dark and light that makes the dirt much more apparent than before... He said that was the best the machines could do and was in and out of my house in 20 minutes for a 2-hour appointment I cleared from my day to be home.
I borrowed a 3000psi pressure washer from a friend. I took before and after pictures of a small area I wanted to test using the 40-degree nozzle. The dirt came right up that was left behind by the Zerorez cleaner without an issue and looks way better than before. I may have misunderstood, but I thought he mentioned the tool goes up to 8000psi, so how is it that a 3000psi machine using the widest nozzle able to clean more efficiently?
How to make things right: Could I request another cleaning by a more seasoned cleaner? Unfortunately, I will be moving in tomorrow, so I will have to find a place to store all of my belongings for another service.
I'm trying to tell you, but get cut off half way through. The young man (I think name Jason) was great following your directions. The lady who took my order was listening to someone else at the same time and didn't get what I was trying to tell her.
The job Zerorez did on my tile and carpet exceeded my expectations. They were quick, clean, knowledgeable, and friendly.
I wish there was some kind of send that you can use to me or smell fresh that, very clean
Cleaned the tile and grout. Tile is 2 yrs old. Tech said he couldn't get his machine to get it clean. I paid for a service and nothing is satisfactory about it. I can get the dirt out with a wash rag and water, but a high powered machine cant clean it? It seems to be laziness or lack of quality.
The care taken with protecting corners, The excellent results of carpet and tile cleaning, the professionalism and friendliness of the service rep, this visit it was Quentin. He was excellent I also found the way the company notified me about arrival time. the technician was prompt and also explained the process. This is third or fourth time we have had Zerorez
My couch looks amazing after Luis came and cleaned it! It looks brand new again!
Technician did an amazing job.
The Grout cleaning came out excellent and the technician was friendly and worked hard. Thank you,
First name removed
Very professional
Quality of work
Warranty
We’ve been Zerorez customers for several years! We’re never disappointed with the results! Luis did an amazing job! Wow!! Give this hard working guy a raise!! So very pleased with his work and the beautiful job he did on our carpets and tile!!
They worked us in on short notice to take advantage of the special price. We were very happy with the service and our tile floors have never been so clean!
I like the fact that the products are chemical free.
The areas in which I was told had pet urine and needed the deeper cleaning on them I don't feel was worth it. We just bought a new home, had the carpets cleaned before we moved in. Our dogs came in and peed right where the additional "deep cleaning" was done. I would like to be refunded for the "Biological Treatment" I dont feel what I paid for was worth it.
My carpet looks so clean. It makes me happy!
Colton ( our tech)was very pleasant &professional. He explained everything I asked @& my travertine looks new! I will definitely have you back! Thank you so much!
tech was professional and tried to do a good job
The crew was very professional. Setting up the appointment was very easy, and we were given a time window. The crew showed up, scanned the rooms and did the work. They were very careful to avoid furniture we could not move and still get complete coverage. We would definitely recommend Zerorez to anyone.