Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87773 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 4, 2020 — Rated 9 out of 10 by Olga Soto Zerorez Phoenix
What do you like about our products and services?

Friendly customer service! Good job!

Report a concern   October 4, 2020 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Exceptional cleaning process, no stiff finish on the carpet surface and Chris was polite and caring about explaining our needs and results.
We would highly recommend ZeroRez. Jh

Report a concern   October 4, 2020 — Rated 10 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

you do a good job, I been using your service for years

Report a concern   October 4, 2020 — Rated 0 out of 10 by P.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

What the --- you've never charged us an out of area service fee ($20). We have some spots where the tile wasn't cleaned very well too. Not your best job...

Report a concern   October 4, 2020 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

Great customer service!

Report a concern   October 4, 2020 — Rated 9 out of 10 by K.O. Zerorez Phoenix
What do you like about our products and services?

The zerorez cleaning system and the techs who seem very experienced

Report a concern   October 4, 2020 — Rated 10 out of 10 by Jennifer McNamara Zerorez Phoenix
What do you like about our products and services?

That zerorez does not use chemicals and still leave my floors looking brand new

Report a concern   October 4, 2020 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

The carpet looks great. It took about 30-45 minutes for my apartment. Very good price.

Report a concern   October 3, 2020 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Great service, friendly service worker.

Report a concern   October 3, 2020 — Rated 9 out of 10 by H.E. Zerorez Phoenix
What do you like about our products and services?

wonderfully and professionally done!

Report a concern   October 3, 2020 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

Your employee was very friendly and upfront about any issues that may occur do to previous pets in house. Gave an accurate quote of the hallway and was able to add in a couple of other rooms that I had forgotten about in the original quote. The revised quote was fine. Also the work was completed in a timely manner and the carpets look so much better than they did before he showed up. Will definitely refer Zerorez to others.

Report a concern   October 3, 2020 — Rated 10 out of 10 by Sandra Kloog Zerorez Phoenix
What do you like about our products and services?

JD was very good. He explained what he was going to do & the process. He did a very good job.

Report a concern   October 3, 2020 — Rated 10 out of 10 by J.U. Zerorez Phoenix
What do you like about our products and services?

My carpets have never been so clean and the house smells so good.

Report a concern   October 3, 2020 — Rated 10 out of 10 by C.E. Zerorez Phoenix
What do you like about our products and services?

Looks wonderful on old carpet

Report a concern   October 3, 2020 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

Organized, on time, neat, carpeting looks really good.

Report a concern   October 3, 2020 — Rated 9 out of 10 by A.W. Zerorez Phoenix
What do you like about our products and services?

Prompt and efficient, no hidden costs and the carpets look great!

Report a concern   October 3, 2020 — Rated 10 out of 10 by D.A.E.F. Zerorez Phoenix
What do you like about our products and services?

As we mentioned in our text, your crew was outstanding in attitude, demeanor, knowledge and professionalism. We are very satisfied with your company and employees.

Report a concern   October 3, 2020 — Rated 9 out of 10 by A.G. Zerorez Phoenix
What do you like about our products and services?

Great set-up call. Service was good.
Wish the service technician would have had his mask up over his nose.

Report a concern   October 3, 2020 — Rated 9 out of 10 by Michael Stevens Zerorez Phoenix
What do you like about our products and services?

Here ontime, ready to go.

Report a concern   October 3, 2020 — Rated 10 out of 10 by Laurie Faulconbridge Zerorez Phoenix
What do you like about our products and services?

I like that there were no chemicals used. My floors look great! Friendly service and they made sure I was completely satisfied with the cleaning job when it was done. Highly recommended!!

Report a concern   October 3, 2020 — Rated 7 out of 10 by T.S. Zerorez Phoenix
What could we do to improve?

After purchasing 2 topical treatments, and 2 biological treatments, there is now a strong pet odor that feels my house. The pet stains did not lift from the carpet after application of the treatments. For paying $380 for service, I wish there were better results. I was excited to get the carpets clean after hearing advertising on the radio.

Report a concern   October 3, 2020 — Rated 8 out of 10 by M.M. Zerorez Phoenix
What could we do to improve?

Walk in with booties covering the shoes. Keep the house door ajar to help A/C. Pick up the black lints left behind on parts of the carpet before leaving.

Report a concern   October 3, 2020 — Rated 10 out of 10 by Rob Taylor Zerorez Phoenix
What do you like about our products and services?

Everything about this company is great. USE THEM. Trust me!

Report a concern   October 3, 2020 — Rated 5 out of 10 by L.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I keep finding dirty water spots that splashed up on the walls and doors. Also, the edges of my baseboards are all banged up. They only covered the major corners with those white things but all the other smaller edges are banged up.

Report a concern   October 3, 2020 — Rated 10 out of 10 by Pat Hosmar Zerorez Phoenix
What do you like about our products and services?

Good

Report a concern   October 3, 2020 — Rated 10 out of 10 by L.A. Zerorez Phoenix
What do you like about our products and services?

We love how clean they are able to get our tile and carpet. The customer service is fantastic as well. They have a 30 day guarantee so if there’s something you’re not completely satisfied with, they will take care of it.

Report a concern   October 3, 2020 — Rated 10 out of 10 by Terri Fetters Zerorez Phoenix
What do you like about our products and services?

What I like the best is that they work!

Report a concern   October 3, 2020 — Rated 10 out of 10 by Joan Majors Zerorez Phoenix
What do you like about our products and services?

Had the cleaner with the young man! Very polite. Will use this service again. My daughter will to! Thank you.

Report a concern   October 3, 2020 — Rated 10 out of 10 by M.V. Zerorez Phoenix
What do you like about our products and services?

Clean and easy

Report a concern   October 3, 2020 — Rated 7 out of 10 by C.H. Zerorez Phoenix
What could we do to improve?

Take more time on the tile. Certain areas came clean and some didn’t but if more time was spent on those areas I believe they would have come clean. Especially for the amount of money spent.


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