Client Testimonials

Your customer services was first class, from the moment I called, until the moment that Derek left my home. You were very responsive, even prioritizing my home to fit within the best time window for my schedule. Derek called 20 minutes prior to arrival, and he was on time! He was extremely personable and conscientious about his work. Very professional and understanding, explaining everything clearly. The phone people were also very good at explaining what to expect. The emails and follow up phone calls were very timely and effective. I have to say, you all knocked it out of the park! The best part? My carpets haven't looked this good in 10 years! We had numerous dog urine stains, teen boy soda stains, etc., and EVERYTHING looks amazing. We can't tell there were ever any stains. I would definitely use you again and refer you to others.

Thanks!

I can't say enough positive comments about Derek, who cleaned my off white and dirty dog carpet. He was very polite and personable and clearly explained the benefits of pre treating the carpet because of Lizzy, my sweet 4 legged companion. My carpet has never looked better after cleaning and I am very grateful for the excellent service. Derek is an outstanding technician and represents your company extremely well. Thank you ZEROREZ!!!

Dave was on time, very kind and explained what he was doing. My air ducts are clean!

The technician was prompt, very courteous , and thorough. Scheduling was done well and we are happy with the results.

Great service. Got red drink mix out of my carpet. Could not be happier!

We were very pleased with the results of your services cleaning our carpets. The gentleman that came to clean them was very professional.

It was very easy to work with Zerorez from start to finish. However, I would suggest improving your phone access to your company. We either had to wait an excessive amount of time to speak with someone (on hold for a VERY long time) or leave our number. Once we realized that your company actually called back, we left our phone number for the times we had to contact your office with questions or to pay the bill.

Otherwise, we would definitely use or recommend your company to clean carpets.

Professional, great job!

I appreciated how thorough our technician was.

Alex Hughes was very professional. He took great care while in our home....protecting the corners of our walls and our other floors. He evaluated each room and piece of furniture and clearly explained what we could expect. He put in extra effort on some "mysterious" spots on the carpet. He continually checked in with us on his progress to ensure we were satisfied with how the job was progressing. I would absolutely recommend Zerorez and Alex to friends.

You were on time. You did a GREATJOB!!! My couch looks brand new.

Fast, Effective, Neat, No Hassle

I thought the technician did a good job overall and was friendly, knowledgeable and accommodating. What I didn't like was the nickel and diming of the service. To work on stains along the doorways, due to the furnace return as I was told, the price was an additional $3 per foot. I agreed to it however was charged $9 for a doorway, $12 for a double doorway and then an additional $19 for about a 3 foot wall in our dining room. That was closer to $6.33 per foot. When I questioned the $19, I was given the explanation that that area wrapped around the corner and would be more work. I agreed to all of it but still didn't "buy" the explanation. The nickel and diming cheapened my experience with Zerorez. You should consider charging one price for the room, not springing add-ons to the consumer so that they are left with a better feeling as to value.

wonderful

Carpets look clean when done

I like the product, the fast scheduling time, and the technician!!! And, of course, the results!

Judith Last name removed
Union Gospel Mission Twin Cities

Great experience!!!

the results

Great, friendly staff

Great service, very professional, carpet and couches look new again. Thank you!

The technicians are incredibly knowledgeable, they walk through each area to be cleaned prior to the cleaning... they set expectations of what it will be like during and after the cleaning. They take pride in what they do - and it shows. Really great experience.

Your tech, Scott, was very professional and friendly!

I really like how our carpets turned out so clean. Alex was wonderful. He was very friendly and did a really nice job on our carpets. I would recommend him to come back to our home and do our carpets again.

No residue

Cleaning process was explained to us. Carpet dried quickly.

Our service was amazing, he told me about all the products, he did a great job!!

Very good young man, Henry did a great job.

EVERYTHING! Extremely nice person (Shawn), did a fantastic job cleaning the bathroom tiles and our carpet. Now my house smells wonderful and clean!

Easy to schedule, prompt to appointments, and thorough cleaning. Also very conscious of home interior, very clean entry, execution, and removal. Personnel are very friendly and make sure you are aware of any extra costs before starting the process.

The gentleman were very pleasant and friendly. They left my home very clean.

Did a very good job. Nice!