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based on 34844 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Commitment to deliver service that resulted in a quality outcome. Use of special treatment For problem stains. Work ethic. Great products and service 5 out of 5 star
My technician was incredible. He called when he was 30 minutes away, extremely polite, careful of my walls and floors. In addition, got out all my stains, plus a big oil stain from a broken washing machine. We both thought it probably wouldn't come out, but it did.
Efficient, polite & environmentally safe. Plus, our old carpet looks fabulous!
Not a customer of your business, I live in Boston, I've tried several times to unsubscribe from your repeated emails.
The product is clean and non-toxic. It means a lot to us as we don't use chemicals in our home for health purposes. Shout out to Jacob Z who was amazing when he came out to our home. Was very respectful and considerate. These days its hard to find really good customer service, Jacob was outstanding with customer service. I highly recommend this company and ask for Jacob to be your technician!
The technician did not have the chemicals/tools to clean my sofas so he has to come back on a different day. Huge hassle since since my daughter works and can only have them come on Saturdays. I was there helping her that week and letting technicians in to do various jobs. The technician also left corner cones still in place at the residence. The carpets still were not cleaned once dry. I feel like we wasted our money.
On time
would like fully disclosures and no surprises. I was quoted a price but when the technician got in, he said it would be $50 more because the room was too big and had to be charged double. He did a good job on the carpet and it was cleaned well but pricing was a big negative for me. Will definitely shop around next time.
Fast. On time. Cleaned stains. Cleaned odors.
You are already correcting the issue. Thank you
The carpets are always cleaned well and the technician was so thorough and kind. I only use zerorez.
the technician was amazing
The carpet was cleaned, but not soaked. Very nice person who came to clean.
Love you guys service always improving your service to satisfied the customer
Disappointed in the fact that you go over the carpet so fast. I don't even go that fast when I vacuum. If you went a little slower you would be able to get down deeper into the pile of the carpet.
This has no reflection on the person that did the work. I am sure they are following orders.as to how they were trained. Of course that would take the person a little longer to do the job. Same story goes for the scotch guard.
I like everything about Zerorez' products and services!
Proper communication.
Timing
Good job
Exceptional cleaning with only slight damped carpets and sofa. Great service!
The guy was friendly and quick and explained everything!! He got all the stains out of my carpet. I will be calling again.
Alex was great! Great service in every way.
Efficient. Friendly. Accommodating. Professional. Highly recommend !
professional and thorough
Clean and fast dry time with no residue left behind.
Trevor was very nice. Efficient about the cleaning
The technician who came was very nice, polite and knew what he was doing. He was very thorough and helpful with tips about how to care for the carpets. The results are great! Thank you!
Excellent cleaning! No chemicals. Friendly techs
Rudy did awesome job. I didn’t give a 10 bcuz of the large window of arrival.
your own water and no soapy residue
Jeremy, my service tech, did a great job and was very helpful
The grout still was dirty. Even after it was sealed I used a toothbrush and oxyclean to clean some of the areas that weren’t done well and they had cleaned up. So the spots that were left were just not done well enough and weren’t “lost causes”.
He also called around 7:30am to let me know he would arrive within 45-60min. He didn’t arrive until 9:15am. I didnt know where he was coming from and could have been stuck in traffic but 90 mins is quite a bit much.