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based on 34844 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It gets things clean - for the most part - but nothing is perfect on this planet.
Chris was efficient and did a fine job
Jordon was very good about updating us on her arrival. She was very professional. Her work was very good. All three units are very happy with her work!
Eric did not do a good job on carpet cleaning - was not interested in our concerns
I am really pleased with the results. The technician was professional and careful. Great customer service.
The carpet, which is not a year old, had some simple spots from shoes. These were not removed as they should have been. We are totally disappointed as we see 'tracks" in the carpet from the machine which appear not to have come near the spots. As previous long term customers, we are not going to engage your services in the future. Sorry.
your techician, Julio, was helpful, efficient and a credit to your company.
Serviceman was very informative and answered my questions. My disappointment came with the amount of time that it took rug to dry which was more than 24 hours. Overall, the end product was good. Thank you
Ramiro Nava is an outstanding technician. He certainly knows his business and is extremely efficient. It is obvious he cares about the customers needs and concerns. The Zerorez process is better than any other carpet cleaning service we have used in the past. The carpets look like new again.
Our tech just did a wonderful job. Carpeting looks great. I've used several different carpet cleaners in the 42 years I've lived here. This company is a bit more expensive but do the best job absolutely.
Professionalism says it all.
My carpets and furniture are beautifully cleaned without residue. The care that is given to protect furniture that cannot be moved, corners of walls & stairs and effort to remove heavily soiled areas is greatly appreciated. I always request the same person every 6 months. He's professional, works with my schedule and a wonderful person.
:Professional
Good work
Julio was such a nice person and he did such a good job!
Jordyn did a great job. She was very professional and explained everything carefully.
Julio did an outstanding job cleaning our carpets and tile floors! He was very friendly and super professional.
The technician is very professional and respectful of the home he is working in. The product of Zerorez is the best. My carpets remain clean and nice looking for a very long time. This can be good or bad because I don't call Zerorez as often as I should. However, I plan on being a more diligent customer because the carpet looks the best!
We have used Zerorez for years. Same house. Same carpet. Suddenly we have more carpet assessed with a $40 add on. But we First name removed’t.
Our price went from the estimate based on our history of $318 to $403. We did add on a protective spray but we did not “add” square footage.
Whatch out buyers!
Service person was friendly, efficient and knowledgeable.
The work is very professional, fast, clean, odorless and I am always shown what was done prior to paying. They always make sure that I am satisfied with the service and ask if I have any questions or concerns. I have been using Zerorez for years and continue to. I also LOVE the spot cleaner. Thank you again. Kathy
The tech was GREAT .......efficient and thorough .....
Froilan did a great job cleaning our upholstery. We were very pleased.
Fast, courteous service. Easy scheduling. Prompt arrival @ appointed time.
was ever easy to work with and the job came out better than I through it would. Hard wood not so good but I guess it is okay. Thank you for being so respondise
ZR water and no chemicals. Technician very efficient, very professional and friendly. Explained all that was going to be done and able to accommodate add on needs easily. Great work and clean floors!
I’ve used Zero Rez many times, I would never use anyone else to clean my carpets. I like the ease of scheduling my appointments online. I was immediately asked if I had any problem area he needed to concentrate on, he protected the corners and covered my floors while cleaning. My carpets and an area rug were cleaned and they looked beautiful when he was done. I highly recommend using Zero Rez, I don’t think you’ll be disappointed.
My husband booked the appt. based on a video he watched. He booked an appt for grout cleaning. I was not satisfied with the so call cleaning job that was done. While the person was cleaning I had him to redo some areas. when he was leaving I wasn't happy, so I asked if he could leave a little of the mixture, however the next morning there was white spots in my grout and some area was so bad I had to get on my knees to scrub the grout lines myself. My floors looks so bad in some areas, looks like water spots on the tile. I'm selling my home and have open house scheduled, therefore I had to steam mop my entire house. Thanks for such a bad job. Will not recommend to anyone I know......
Jeremy was a great service man and easy to deal with
Zerorez is my go to carpet cleaning company! My carpet always looks immaculate, the technician is amazing and scheduling is easy breezy.
Great technicians and great work, Carpets are left very soft.