based on 39731 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
been using for years
you are consistent and on time all the time. I have used you for several years in different homes and have never been disappointed, your men are very polite and fair explaining some stains that could and could not be removed. But I will use you as often as I need to and would recommend you to anyone that asks about your services.
Everyone is kind and polite. The green products and the fact they honor their work
I was very specific when I called for a quote. I was VERY specific with exactly what I wanted cleaned, how big the areas were, and how stained some of them were. In fact, I embellished number of rooms and size, hoping to get a decent quote! Figured if anything, we'd end up paying less than the quote! I expressed interest in getting the tile cleaned and was advised we could discuss that at the time of service. Fine. When the employee came to do my carpet, his write up was DOUBLE what I was told on the phone. Very misleading. I was VERY SPECIFIC with regard to area and stains. And you still charged me double. Then he had to nerve to double THAT price for the tile! Naturally, we declined. He was here all day, and spent quite a bit of that day complaining about Zerorez. Referring to the company as "they" rather than "we" which I found odd. "They" do this and "they" do that. Not "we" do this and "we" do that. Very unprofessional. Then, he popped downstairs at one point and offered the tile cleaning for a lower amount than he originally told us! I had no idea this was a negotiation! I'd have negotiated for the price the operator told us! We declined yet again. He then went on to tell us that he "only" makes about 15% of the total for all the work he's doing. Very unprofessional. After he left, we noticed this brown syrupy deposit on the area rug. I called to get this cleared up and was told the next available was in a week! I was told to wait a week to get fixed what you messed up AND charged me double for! Ridiculous.
Zack who did our rugs was very informative with what he was going to do. Also, he listened to us while we informed him of what was going on with our rugs focusing on the pet soiling.
Excellent customer service.
Zerorez has cleaned my carpet, sofa and chair and cleaned my air ducts. I think they're the best. I suggested that my brother in Illinois use Zerorez however, you do not have your business there.
First time using Zerorez and I was very impressed, the technician Cory was awesome! Very professional and made sure our needs were met. Will definitely use Zerorez going forward.
I love the service
Love our tile floors! They feel great and look amazing!
like the service, the people and the non toxic products...this is our 2nd year with them..have no reason to use any other company
We like the convenience of having a very professional company who we can trust and know guarantees satisfaction. We always choose ZEROREZ whenever we need our carpets cleaned. From our very first cleaning service from ZEROREZ we have never had any other company clean our carpets. That is how much we love this company and trust ZEROREZ into our home. We also love the fact than no harmful chemicals are used which means no awful residue remains after cleaning. My name is Mrs Marie Lozano and trust me when I say, no other company will clean your carpets as well as ZEROREZ!!
Great guys working very professionally and explained everything that needed to be done with cost options for us to decide from. The floors came out great, like brand new.
The service was great and quick
price, workmanship, final outcome, and I will be using you again
Amazing quality service...process took all the furniture marks out of the carpets...super fast, dried super quick...
My track record says it all. I have used Xerorez at the beginning of my home purchase. Xerorez is the best carpet cleaning service there is. My 16 year old carpet is like new. I have and will continue to recommend Xerorez. Of course I have not heard from all that I have recommended Xerorez, but the few I did hear from were elated with the results.
I will always use Xerorez. Additionally, all the carpet cleaners that I have had in my home were courteous and did a fabulous job. Shelba
The tech, Gary, was so very polite and answered all my questions before he got started. Our carpet is old and pretty worn but he managed to clean out some very bad stains and did the 3 rooms in a very timely manner. We will definitely call zerorez again in the future.
The rugs are very clean and dry quickly. No chemicals are used.
Always a great choice. Very professional and always on time! Carpet looks like nee again!
Convenient, thorough, fast.
Your techs are professional and do an outstanding job. Your prices are great and the service is phenomenal!
Zerorez was prompt and worked quickly.
Excellent service! My carpets and tile look brand new!!
I am so happy with the service and the quality of the work provided by your company. As an owner of two adorable dachshunds, Zerorez is my go to for carpet and tile cleaning because of your no chemicals cleaning process.
I just had my carpet and tile cleaned and I couldn't be happier with the results. Your technicians were polite and professional and were even able to come earlier due to a cancellation. This was my second time having my carpet cleaned and the first time having my tile cleaned. I will definitely call you when I'm ready for more work to be done.
The Techs are professional, well trained and do an excellent job.
Your tech did a great job in a short amount of time. Victor was professional, courteous and on time.
My carpets haven’t been this clean since they were new. The process extracts the dirt and leaves no residue. The carpets stay clean longer as stains don’t reappear like they used to. Service staff are professional and courteous every time. They always go above and beyond to do a great job.
The techs are always on time and friendly. The carpets always look fantastic after they are done.
Your worker was on time, did a Great job and we will be asking for Gary again...
Thanks
The technician was great. You just need to ease up on the addons. Because of this I probably wouldn't use you again.