based on 39965 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have used Zerorez many times in the past but may not use you in the future. My last Zerorez experience fell far short of my past experiences, There were stains left and when I mentioned this to the technition I was told I needed to purchase another special treatment. Furthermore after two weeks the carpet started showing dirty spots again. There are only two adults living in the house( both of us are over 60) and a small dog (35 lbs). I am again in need of carpet cleaning but I think I am going to try another service
I like the fact that there is no soap left on/in the carpet that you cannot see, however can feel sometimes. Also, when soap is left in the carpet, it seems that stains come back more quickly. I just feel that my carpet was cleaned correctly and well done. I like to walk on it again, barefoot. Granted, I don't think my carpet was in bad shape, after nine years; neither did my technician, so I guess I am ahead of the curve.
Dave is a knowledgeable technician who treats everything in the room as if it were irreplaceable. Courteous, efficient and thorough, I hope he will be here the next time we call for carpet cleaning!
Let customers know how long the carpets are going to take to dry when done. The carpets were soaked and somewhat squishy. We were very surprised at how long it took before we could walk on them (8 hours) and they were still damp. While the carpets came out clean and look great, the cost of your service is extraordinarily high. I don't think I would use you again because it cost me over $450 dollars for 3 bedrooms, a hallway and stairs, not to mention the extra cost of something that was offered for pet odor. I am not sure that the cost outweighed the benefits and that I couldn't have gotten the same results much cheaper somewhere else.
We've had Zerorez service several times and were completely satisfied. However, this last time was significantly better than past times. David was the best. He was courteous and knowledgeable and did a fantastic job. He's a great representative of your company.
Bob and Brett arrived on-time [actually at 10:45 for a 11-2 window], began work immediately and did a great job --the carpet was much cleaner than when other companies had done it previously. Bob especially appears quite knowledgeable, and he has a pleasant personality. He didn't try to up-sell or "nickle & dime" us. He answered our questions and both he and his partner were efficient and completed the job promptly. I wish all in-the-home servicemen were as professional and courteous as Bob and Brett.
staff and results are terrific.
No chemicals and the carpets look awesome. We are anxious to see how they hold up.
No chemicals used and top of the line service.
Your process is superior to other carpet cleaning companies as it actually works.
The technician was extremely informative and answered my questions without any hesitation. The carpets look better than they did after the last company cleaned them and that was a year ago!
As always Zerorez representative was professional and did a wonderful job getting my carpet back to like new condition!!
extremely expensive. $90.00 per area with pet stain is ridiculous.
Did an excellent job cleaning my carpet. I didn't think the tough stains would be removed but they all came out.
I thought the high-traffic areas could have come cleaner.
Very easy to schedule...service technician (Dave) friendly and helpful....carpets clean and dry in a short period of time.....reasonably priced.
The great job the products did on my very old carpet and the knowledge of the technician!
Your technicans are polite, informative and are clean in appearance. Plus have a good sense of humor.
The fact that no soap or detergent is used made me quite happy
Fast, prompt, professional service
Friendly helpful staff. The actual cleaning is the very best I have ever had on any carpet. Prices are reasonable.
everything
the teck was very helpful and did a great job
Our carpets look wonderful! The serviceman was very pleasant. I would recommend them to anyone.
Nothing, I am still not sure about the service vs cost.
The rugs are really clean! I have a 7 yr old and a 20 month old baby, two grown men and my daughter and I living in the house. The baby tips her bottle over to watch it drip, it amuses her and then with her little fat hand she rubs it in the carpet and says pretty. Well it's not so pretty I have a bissel but I can't keep up zerorez got up all my stains the carpet looks great. The guy who came out and did it was very friendly and really worked hard for me thank you zerorez.
carpet looked very good
Haven't use the service yet. However, was impressed with the saleperson.
Always great customer service, carpet looks nice after it is clean, it is soft and not crunchy like some companies leave it. Thanks!
Clean, non- chemical process of cleaning. Leaves no residue.
I like that there's less moisture left after my carpets have been cleaned. I also like the pet odor treatment you use. I also like that the service person did his best not to leave a mess and using booties and corner guards so as not to damage the corners of the walls.