- Phone: 904-891-0631
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based on 26439 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
thorough and polite, great attitude.
The technician did a great job. Very knowledgable and friendly. I love the Zerorez technology for cleaning.
I think the representative could have took more time and effort when cleaning my carpet. It would of lead to a better outcome of service rendered.
Completed the job with efficiency and thoroughness
Carpets have never looked better. The technician was great and went above and beyond
Our tech Brad was great. Any method of cleaning that could get the dirt out of our rug has got to be above the curve. We were elated! Thanks Zerorez.
I like the fact that it is safe for my family and pets. I was impressed with the attention given by the tech to make sure our walls we’re protected. Very courteous young man.
Thank you will use again
Technicians are courteous and very considerate of our home and furnishings. We have had carpets, tile floors and auto interiors cleaned by Zero Rez over the years and will continue to use their services.
Very thorough cleaning with no residue!
Had a great experience with Zerorez!
Each time they. Do a great job!!! Do you have a suggestion on a product to protect the tile after you have cleaned?
Hello! We recommend using a steam mop or using mild cleaning products diluted in water. Vinegar and water is a good option. Try to avoid products like ammonia and bleach, or you run the risk of stripping the sealant off your grout.
Service is quick, efficient and with excellent results. Kevin B. did a great job.
They're effective!
Your employee was a very nice person, I am a senior citizen and he was kind enough to replace a smoke alarm battery that had been beeping since 2:00 in the morning. Thanks for his kindness.
Great cleaning and customer service
Very nice tech did. beautiful job. My carpet and rug looks great
Great job
your Tech was on time knowledgeable polite and did a fantastic job
I was able to schedule a next day service at a time that was convienient to me. They called before they got there and also when they left. (the unit was vacant and I left a key). The price was reasonable and the work was perfect as always.
The only thing I didn’t like was that their was so many up charges. Just quote the price from the start. It makes one feel like the lower price was just to get you to book an appointment. It makes one feel like you think the customer is stupid.
Thank you so much for giving us your feedback. We never want our customers to feel like they weren't given a clear estimate of what to expect. We try our best to provide the most accurate estimates possible, but it can be tricky, given the nature of the work we do. If you don't mind, please take a minute to give us a call at 904-287-5727, so we can verify your email address. We want to make sure it's correct, so you receive your confirmation emails for future appointments. That video has the link to our preparation video, as well as additional information about what's included in your cleanings. We appreciate you and hope to be able to work with you again!
Technician was early, completed job as promised.
Have your technicians adhere to the quoted price.
I like the Quality job done. Your technicians are very conscientious. We had the pleasure of your tech, Austin, at our home yesterday, 3/4. He did a great job and he really took pride in his work.
Mitch was very professional and did an excellent job.
My only negative comment is with making the appointment - it took me three phone calls the week before with an initial request to have someone come from 1- 4 on Wednesday. Then I received a voice mail the day before that someone would come between 9 and 11. It was easy for me to change my original plans at the last minute and it actually worked out better that he came in the morning but I would have had to cancel getting my carpets cleaned had I not been able to change my original plans.
Professionalism.
Our service person was very knowledgeable and did a very nice job. He was very personable.
Always do a thorough job & my floors sparkled like new!
The carpet dries very quickly. There is no flaky residue. The Techs are always very knowledgeable about their products and services.
We have used Zerorez many times in the past and have always been very happy with their service. When they leave my carpets are always clean and smelling wonderful!
Efficient, friendly, quality, reasonably priced.