What our clients think of us!

The way my carpet looks after the cleaning! Shane was so very nice and helpful to us! I will definitely use you again & will recommend you to my friends.

Showed up on time. Professional and courteous service. No attempts at any hard up-sell or cross-sells. Quality work that left our carpets clean and looking new.

It cleaned my rug like it was new.

Your carpet cleaning results are great!! Your technicians are professional and courteous. I would probably purchase other products offered if the prices for them were less expensive. I have recommended your service to my friends but your prices compared with other companies are too expensive for many potential customers.

stays cleaner longer and feels cleaner than other carpet cleaners i have used in the past

I love you guys because you turn carpet that most people would look at and say," don't waste your money on cleaning. Just buy new carpet "
Never seen a carpet cleaning company come close to what you guys can do. Amazing !
Thanks so much for being here.

Mike was clean cut, polite, and knowledgeable about carpet care.

I really appreciated how our service person, Nick, was very willing to go back over any spots that I thought needed a little extra attention. He did a really excellent job and recommended some services that I'm very glad I did - all without being too "high pressure sales", just honest recommendations. Thanks!

Clean and effective.

They are healthy for the home

The technicians are neat, efficient, professional and courteous. I like the fact that they show up with a large truck marked with the company name (I had other companies with people driving their own cars)and uniforms. The service is very good and the price is reasonable.

The knownledgable experience of the technican regarding treating the carpet for the appropiate spotting and the desire to completely clean the carpet to the clients satifactory.

The technician was great. The carpets look good. Just wish it cost less. The specials you run are a real pull, but when you add additional rooms, pet treatment, etc. it's more than I anticipated.

Friendly techs. No residue, etc.

Our carpet has never been cleaner! The technician was very friendly and knowledgeable.

Be upfront on rates. advertise one rate, but to receive proper cleaning requires additional services and more money.

My spots are already returning, but I was told there was no guarantee on the service. Lesson learned.

The personnel were very careful with furniture and corners of walls. The carpet looked like new when they were done, and it even smelled clean. It was completely dry by the end of the day.

My carpet is clean and lovely and you did not use harsh chemicals.

I like that they are safe for my pets to walk on immediately after everything is done. I don't have to be concerned that they are going to get something unhealthy on their feet and then lick it off. When your pets are family, that is important.

Your cleaning professionals are very friendly and thorough. It was amazing to see the difference in my carpets. Job well done!

Everything

Zero residue

The service man was nice, but not as professional as the as the service man the first time I used your services.

Made our 17 yr old carpet look like new again !! We hadn't had it cleaned in a while, and with a cat in our house, made the carpet even more horrible.
Mark was very nice, friendly, and knew what he was doing and talking about. He explained everything to us, left no info out. And answered all our questions.
I even told Mark, the carpet is so bright and new looking now !!
Thanks guys !!

I had one stain that could not be gotten out. I thought it would. Your guy worked on it , but with no success.

use of no chemicals

Very friendly technicians, the carpets always come out clean and they stay clean. The carpet protectant that is used works very well.

I purchased this service for my elderly Mother. The appointment was between 4 and 6:30PM. Your attendant arrived at 7:35PM, my Mother was very anxious about some one in her home that late. The carpets turned out wonderful.
The problem he said was his truck broke down. On the surface that seems to be accidental, but the last two times Zerorez was at my home in the last year the truck or eqipment also broke down and my visit lasted later into the night, 10:30PM.
Even though you compensated me last time a part of my bill, now I am pausing to determine is this what I have to expect to get great cleaning?
If your fleet or equipment management program is not tracing these occurances they should as this is also a critical part of the overall performance. The equipment and trucks are important tools to provide the service.
All three times this has happen it has been after your standard hours and the office was closed with no emergency personnel on call. Should there not be someone on call until all trucks are checked in. The Serverman at my place the last time had the number of a shop guy who had left but had the number of another truck that had not came back to the shop and intercepted him. I'm sure that was not a fun call for him on Friday night, I bought him pizza. Maybe you have all the right things in place, but I did not see it. Every business which has customer facing must focus on the customer experience in all aspects of their business. You will be at my home again on August 12th I hope my next survey says 'My time was respected, the Carpets are amazing'.
F

The tech was prompt and took the time to show me the procedure of all things done to my carpet.

polite staff