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based on 85034 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
no chemicals
Products: Good. Your person that cleaned the carpet saved Zerorez! I was ready to THROW them out. If it were not for him, you would have never received a call again from me! He is to be commended for an awesome job!
That you don't use soaps or chemicals to clean the carpet.
My wife and both concur there is no noticeable improvement in the appearance of any of the areas of carpet that were cleaned.
Thank you for the speed in working in Fabian to get to our house.
He was very informative, and if we cannot live with the odor until we we are able to replace the carpet, we will be calling for another appointment.
Great reputation and service
The technician, Jaimie was great. professional and hard-working and courteous.
NOT pleased with the appointment situation. We were not informed about the time. I had to call. I stayed home ALL day waiting. The girl that I talked to was an air head. I have used your company for a long time and like your product, but if you can't do better about narrowing down the appt to a 4 hour window, I will use someone else. At least say it's going to be in the morning or afternoon.
Great customer service! Notification of appointment time and arrival time of technician were very helpful. Technician was prompt, courteous and did a great job.
Chris, your technician, was very personal, professional, and accommodating. Our carpets did take over nine hours to dry, far more than estimated. Also, the threshold areas did not come as clean as we had hoped. We will try Zerorez again.
The price of your add ins are too high. And I feel like every time you come to clean out carpet the guys are trying to sell more services. I don't like that.
Daniel was very thorough in his explaining of the process and his work was very detailed and the results were beyond expectations. Highly recommend Zerorez. John N. Dallas
clean carpets and nice technician
The service technician Sergio Rosales was the best service technician I haver ever had from your company. He even moved items to make sure everything was totally clean. I actually called to speak toBo Hopkins to let him know what great and courtesy service he provided. I have had your service earlier. And none of them were as great as he was!!! Be glad I don't own my business any more. I would hire him and double his pay. U cannot find quality and service from employees like Sergio. Thank you Sergoi!!!! Sincerely C W Bennett
I like that no chemicals are used and your technicians are very professional.
ALL WENT VERY WELL. THE SERVICE WAS GREAT
Name removed
I like Travis
He took the time to do a good job
Others have rushed and not done complete job for the money paid
nice and harmless products very nice friendly and hardworking staff..
Works great and really gets rid of spots and they don't come back!
The technician you sent over was professional and thorough. He walked me through the whole process and explained in detail what might choices were concerning the condition of my carpet. He worked incredibly hard to make sure I was completely satisfied. He was amazing and I would definitely hire him again.
Professionalism of service staff and minimal Oder
The young man who came to redo my tie floors was fantastic!!! He really made the grout look really clean!!
The representative that cleaned my carpets. Very knowledgable and courteous.
Paying attention to customer requests on who and when to notify them of your arrival.
I like the smell of the cleaning solution the technician uses.
technician was friendly and knowledgable
The carpets look great and zerorez was great with working with my schedule and what worked best for me. I didn't have to wait all day like many other home service providers.
Very professional and made sure I was always updated as to when they would arrive.
Kyle was very courteous and friendly. The service and great result exceeded our expectations!
Drying time, and no strong odors when completed. Your representative was very courteous, and explained everything.
Tyrone was excellent. Professional and hard working. Very happy with results.
I really liked how approachable and professional your technicians were.