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Client Testimonials
Ryan did a great job, was very friendly and courteous. Excellent job!
Ryan did a great jo!. Unfortunately one areas spots came back. Is there a way to revel an that small area ?
Thank you!
Professional friendly and quick.
On time,clean and neat,did a great job
Sergio was very professional and hard working. Customer Service was very responsive.
Conscientious, thorough, clear with explanations, friendly, carpet cleaned effectively.
This is the first time I have used Zerorez. Ryan was the person who came to my home and did the work. He was terrific. Very professional, courteous, and informative. The office person Gabby always accommodating and returns calls quickly. I am very pleased with the outcome of the cleaning. I highly recommend them and have referred them to friends and family. I look forward to using them in the future. Carol
Carpets are cleaned well and the drying time is shorter than steam cleaning.
Dujuan was amazing. Friendly, progressional, courteous, knowledgeable, and efficient.
He worked so hard and quickly to get our carpets back to perfect condition.
I liked that he wasn’t pushy when explaining and offering additional services, which made me more likely to purchase them (which I did.)
He was so fantastic, we have officially decided to skip the rental DIY steam cleaning from now on.
Dujuan will be our requested technician!
Zerorez always does superior work for me and my clients.
Service was on time and quick, It would have been great if it included to add additional fragrance to the Carpet
Very thorough. Excellent work. I like the fact that there’s no residue. I always use your service.
Service was very going. The technician was polite and respectful!
Technician was very efficient, polite and most important—very thorough!!
Serviceman arrived on time. Carpet looked great when he left.
What I liked most about my recent service was Ryan. His customer service approach was outstanding. I give him the 10, in terms of rating. He was late, and took full responsibility for the delay.
What I didn't like was the phone contact. That woman could use a lesson from Ryan on customer service. Ryan had not arrived, and it was 30 minutes after his expected arrival. All the woman on the phone could offer, when I called about the delay, was:
"Yes, you are our first appointment in the 8:00-11:00 service slot, but that does not mean you should expect him at 8:00. We can't control traffic."
"The only way I can make contact with your cleaning contact is by text, and he is probably driving, so I can't say when he will be there".
When I asked if he could be reached by phone, she made clear that only a manager can call the cleaning contact. I told her I would really like to know when to expect him, and had to ASK HER to have a manager make contact. She offered nothing.
She was not interested in me as a customer at all. If not for Ryan following up with great customer service, I would have discontinued using Zerorez.
Great Job, the carpets look amazing.
Great carpet cleaning results and high quality customer service. Overall, very satisfied customer.
Extremely helpful and attentive cleaning technician.
Great staff, no residue, prompt!
Timely and efficient
Prompt and courteous and did a good job
My Technician was outstanding. My carpet look great. We've used Zerorez before and they are always good, but this last guy was a real gem! He can go far in this company if they will groom him,.
Excellent service, very friendly and carpet looks like new
Ryan did a great job cleaning our carpet and getting the job done quickly. He was a great representative for your company.
The cleaning materials
The guy made the buildings carpet look like brand new!
Friendly an knowledgeable. Knew his business.
It has been three days and the carpet still looks good. Check with me again in a couple of weeks.
Name removed
Justin was professional, thorough- we've had him at our home before and the primary reason I booked again with Zerorez.
Appreciate precise arrival time notification- will skip other companies that give large windows for anything.