Client Testimonials

Wonderful customer service!

I like that there is little to no residue left on the carpet other than the protectant. The technician was extremely professional and helpful.

They were able to remove the grease stains from my carpet. Thanks!

Less chemicals

In customer service along with this type of industry...Your word means a lot. Keeping schedules and follow up calls, great service Zerorez. Excellent job on these carpets, clean smelling, no soap residue. Clean process. Definitely will pass on word of mouth to family friends and neighbors. Thank You so much.The technician is very professional in how he renews life back in my dirty carpet. Looks and feels sooo much better.

I like what you used to clean the carpet, being prompt and thorough.

The tech that came was extremely nice and helpful!!

Professional service personnel, carpets get clean and dry in no time at all!

My carpets look and feel so much better!

Tim did a great cleaning job! Great customer service too! I was running a few minutes late from pickup and he waited in our driveway.

The service was great ,carpets were cleaned with care and looks amazing. Will use again.

No chemicals; very conscientious technician.

Technician was great. Professional and timely

That they get my furniture clean

Representatives are professional and helpful. Easy to schedule. Technicians arrive on time and spend the necessary time to walk throughout the house with the customer to determine the best cleaning method.

Easy to get an appointment, on time and good service

Everything, excellent workers, job well done .

The job the technician performed was excellent.

The initial quote by phone was totally incorrect. I contacted your company from your radio advertising on WSB for $109 for 4 bedrooms. I described the job accurately to the person who took the call. I told her there was a carpeted stairway to the bedrooms. I also informed her the rooms were completely empty, which they were. The carpet is only one year old and was freshly vacuumed the day before the cleaning. There were absolutely no stains or other imperfections.

I was shocked when the technician came up with an estimate of almost $300! We settled on $188 but I feel as though there was "bait and switch" or at least "low-ball the estimate on the phone and then get more on arrival."

This approach only leads to unnecessary tension between the customer and the technician. You need to provide as accurate an estimate as possible by phone. I knew the tech would perform a walk-through and price on arrival, but I didn't expect it to be so far off the quote by phone. That's what you need to improve upon.

And this matter of an extra charge for a hallway. What kind of nonsense is that. Virtually every home has a hallway connecting bedrooms.

Name removed

Sales personnel was extremely polite and helpful

Provides great service, very effective, and reliable! I had dog stains and thought my carpet was ruined. My service tech effectively eliminated them.

The service was fast and effective just in time for my Christmas party.

The phone call ahead to give an approximate arrival time.

How fast the carpet dries!

The people who have come have just been super nice people. I think this one was Branden (but I could be mistaken). He was super nice, thorough and the results were SUPER!

AWESOME job!! CJ was Very professional and courteous. He went to work right away, worked his magic and left us with a beautiful clean carpet. We are very pleased. This is our first time using zerorez and by far it was the best experience ever. The best thing is that you don't smell that old dog smell that you usually have after having this done.

We will be using them again for sure.

Thanks CJ and ZEROREZ

My carpet is thoroughly cleaned, dries quickly, the service man of very professional and polite.

All employees that I spoke with on the phone and in person were friendly and helpful. I am happy with the outcome of my rug cleaning. I will definitely be a repeat customer.

Zerorez customer service was fantastic from beginning to end. The lady I️ spoke to first to schedule the appointment and then the service technician Cody was great. He was thorough with his work, informative, and was very customer friendly. My carpets also look great.

Excellent service

Your technician was prompt and professional.

Tilon, the technician, was hard working, helpful, and polite.

Zerorez is professsional, and thorough. Techinicians are excellent at explaining the cleaning process and knowledge of the products and the expected results from the service.