Client Testimonials

Customer service

The employees are nice and professional

Rep was great and have used your company many times and will refer 100% but smell is still in my carpet :(

You all are great---we are moving and your company not in our new location SOOOOOOOOO I wanted to have you clean my rugs before leaving!!! I know they will be great.

Excellent job, friendly people.

I liked the service I received from Zerorez

Angie’s List and WSB talk radio

The serviceperson was knowledgeable, professional, and on-time. My carpet looks brand new!

The lady who performed the carpet cleaning did the best job we have ever had done.

She was very diligent to remove every stain, and worked with such a joyful spirit. We enjoyed having her in our home.

We will definitely refer all our friends to Zerorez.

Very good job

I like the products you used. My technician was very professional and prompt. HE did an excellent job , cleaning my carpet. This is the first time I used this company, Zerorez.
I will recommend this company.

I loved Brian the technician. He was amazing and worked really hard. I was disappointed only in comparing when I have use chemical cleaners they are able to get the stains out more. If carpets have no stains it is worth the extra price.

Professional

Pet friendly. Environment friendly

Very impressed with the professionalism and knowledge of Me. Gates. He's truly an asset to the company.

Very professional and got amazing results, carpets are like new

Very thorough appointment! I appreciate him taking the time to walk through the rooms with me after they were complete to make sure I was satisfied. My carpets look perfect!

The technician was very friendly and professional, as well as knowledgeable

Prompt, courteous service from the 2 technicians.

Technicians are always polite and do an excellent job

No chemicals

The products removed all unwanted stains. The enzyme treatment eliminated odors as well!!

The technology of the equipment was incredible. But its the quality and character of your people. My service representative was Montrellis Farley; very Open, Honest and Direct ! He really took his time to analyze my carpet cleaning needs and made insightful recommendations. Montrellis also is deeply compassionate about his work and working for Zerorez Atlanta. He is great hopes that one day he can afford his own Zerorez franchise to carry on his entrepreneurial vison for the future.

I was able to get an appointment in a few days after calling.
The cleaning associate was very friendly and respectful of my home when he came in. The carpets look beautiful. Thanks
I would highly recommend Zerorez

They were very friendly and did a great job!

Have a rental and the carpet is what I thought going to have to be replaced. Zerorez saved it the next tenant won't know how bad it was just house good it looks.

I am pleased with the final result; however, my expectation of what i would pay and what it cost me were not the same! When i called and made the appt i was told only bad pet Urine/feces spots Cost extra if i want the smell to improve. The standard fee included the color, cleaning any anything else caused by pets. The truth after techs arrived = "any room where a pet peed EVER requires a 80-90 dollar up-charge for pet cleaning". . 4 rooms at $80-90 additional per room is a lot more money than what I was quoted! I could buy new carpet after spending almost a grand on cleaning carpet for 4 rooms and a hallway for that much, so I had to make a choice and get less done. Frustrating for sure. I recommend you align what people at your company say/sell on the phone vs techs so that customer expectations are met. Thanks, First name removed

Effiencent and willing to come on Sundays to accommodate our store hours. Plus the store looks and smells like new which is quite a feat considering it's over 60 years old.

The cleanliness of the products used. The service tech was right on time and explained the process with me. Trelle is the best yet!

It got most of the hard stains out. The carpets look clean. The service tech was professional and friendly.