Client Testimonials

Great service. Productive timing. Very respectful of me and our home. Conducted him respectfully.

Josh was incredible!

The owner gave us his personal attention. He made sure each item was pretreated and done professionally. I saw the job 2 days( since I was out of town) later after the carpets dried and it definitely was a a great improvement from what other carpet cleaners did. I would highly recommend.

Carpets came out beautifully! Technician was very kind and responded directly via phone.

Great experience. I was able to schedule an appointment within a week of calling, and the tech arrived on time and communicated clearly day-of. She walked me through the process and costs without any pressure, while still guiding me toward what made the most sense for our situation. She was respectful of our home and our animals—something I don’t take for granted.
When one spot came back, I used the 30-day guarantee. Scheduling the return visit was easy and professional, and even when I needed to reschedule, they were flexible and accommodating. The follow-up cleaning was just as prompt and thorough as the first, and the issue was resolved.
We’ve used ZeroRez before at our home with the same great results, and I know others who have had excellent experiences as well. We’ve even used them through our home-building company. ZeroRez continues to deliver great service.

The good customer service and the concerning of the technician

Job well done

Great customer service and a friendly employee that talked me through the entire process

Reasonable price, coupons, great job cleaning, professional, polite cleaning crew & show up on time, usually early! Carpets look fantastic.

Ronnie as great. Attention to detail. Very professional.

The technician was very friendly and professional. He explained the process to me and completed it within a reasonable amount of time. He indicated that the drying time would be 3-4 hours. However, it took 4 fans and a space heater 30 hours to dry. We panicked when we saw several waves in the carpet. He should advise that the cleaning could leave waves that will calm down after drying, which it did. There is one spot that appeared to come up but came back after it dried. The technician mentioned that was a possibility but he would come back and re-treat within 30 days. Other than that, once the carpet was dry we were pleased with the result.

The service was excellent

Very effective cleaning. The technician Chris McEnfee was very respectable, professional and curdious. I would definitely recommend and use your company again requesting Chris. He must be viewed as a valuable associate 😊

Joe’s very professional !! Excellent customer service.

The service representative (I wish I could remember his name!) was so nice and polite and very efficient. He even helped me move a heavy ottoman which I know he dint have to and I was very grateful. He also wasn’t pushy with the add-ons which I am VERY appreciative of because that is a big annoyance with me. And to top it off he was 30 minutes early! 5 stars!

My rugs look brand new!!

Angel was very attentive to my needs and exceeded my expectations with his efficiency and customer service. Thank you!

Arrived early and began working immediately. Provided clear instructions on how to care for our couch and carpets after cleaning. They look and smell clean. Very happy with the results and would highly recommend.

They let me know the cleaner would be late - no big deal and the carpets look amazing

My couch and area rug look much better. I am have a bit of trouble with the area rug rippling up at the edges due to the moisture from the cleaning. Not sure what to do about that. The tech said it would lay flat when dry but it’s been over 24 hours and the edges of the run are still wavy. But happy overall with the cleaning. Wish they would have sent me copies of the before and after photos they took. But would definitely recommend this service. The tech that showed up were polite and clean, and made sure that my house was back in order once they left. After some discussion, I also purchased the protection service as I have a small dog and want to keep my sofa as clean as possible. Little bit of a chemical smell, but I’m sure that will go away in a day or two. Overall great experience.

Diamond did an amazing job cleaning our carpets with Zerorez. He was professional, on time, and very respectful of our home. He explained the process clearly and made sure everything was done right. Our carpets look and smell fresh, and the results were noticeable right away. Highly recommend Diamond and Zerorez for anyone looking for quality carpet cleaning.

Nicolas did a great job. I left to run an errand and told him I had a flat tire at Target so could not come back. He did say he would send me photos of the two bedrooms he cleaned but I did not get those. So, if someone could send those to Email address removed I would appreciate it or my cell, Phone number removed,

I do feel like the person who booked my appointment kind of messed up as I said Nicolas would need to come in the garage, but his vehicle could not be over 7 feet.

His van was over 7 feet, and Nicolas had to park on Gaston Avenue, (which is a very busy street with a fire department nearby on Malcom X Blvd). Plus, his hose had to go many more feet than what I thought would be easy. He was concerned he might get a ticket. And I did not want him or his truck to be hit.

But he was able to get it done. I just think the phone personal should have followed thru on the need for a truck that could come in the garage.

First name removed Kirk Last name removed, 2732 Gastong Avenue, Suite 426, Dallas, Tx 75226 ,

Listened to my problem and met my needs

The technician was very knowledgeable, professional and courteous.

No chemical residue

Ivan was amazing!! Thorough great and fast!

Technician was friendly and knowledgeable.

Mason was awesome! He did a great job and was very professional.

Very professional

Friendly, on time. Clean