Member Testimonials

A good balance between online and live classes. Maybe live classes could be streamed? Particularly if a class is booked out or a member in unable to attend in person.

I was delighted to be back. If I've any concern is that as more people get back it will become impossible to book into classes given capacity constraints. I do wonder if there is scope for gyms to also operate indoors for fully vaccinated members: it would give more capacity (though I realise would not be without challenges - and quite possibly requires legislation to allow for it, similar to restaurants and pubs). Just a thought. Congrats on the outdoor space. Very innovative and nice to use.

Very clean and very helpful staff

I’ve recently rejoined so I don’t have experience in this space but have to say the assistance in rejoining was excellent. Seamless experience

Keep doing what you are doing!

The current conditions are quite satisfactory.

All is good!!

I would like to see a return of the Prime Time dance class

Opportunities for indoor classes as restrictions are lifted and the weather gets colder

I am delighted to be back n using the club facilities again. You have made a Hugh effort to make the club safe n comfortable. The outdoor space where the classes are held is amazing. I felt very safe while working out in this area. You even managed to make the previous car park to look well aesthetically with flowers n green areas !!
You should be recommended for the efforts you have made.
The new app to book classes is also amazing. !! I had often given out about the previous one and as Sean said to me ‘ we do listen to our members !!!’ Well done to all involved

The club has been amazing - hand sanitisers, innovative thinking with their outdoor classes and the same friendly smiles.

The only thing I have been finding difficult is the lack of paper towel and sprays to clean the equipments. Very often the paper towels finish and we need to cross the gym floor to get some paper, then we figure out that the spray is not working properly (blocked or broken). It would be nice if we could have the paper towel and the sprays frequently replaced.

I usually go late evening so not really an issue for me, but just wonder if the mix of equipment on the floor needs to be looked at given covid means a lot of items can't be used e.g. are there some pieces that could be stored to allow space to enable other pieces to be used e.g. if treadmills are heavily used, but ,say, rowing machines are not, then maybe another treadmill could be allowed for use by removing a rowing machine (that's just a hypothetical example!)

Also, the TV's all show the same channel - think some variety is needed. Also, not sure if you can tune in on all items of the equipment as I haven't tried since pre-covid and some didn't function then

Please have more than one channel on the 4 TVs, preferably one with music videos.

Really enjoyed both outdoor class and swim. Would love the outdoor classes to continue.

I did the core at lunchtime and would like to do again during the week but the are scheduled too close together Tuesday and Wed. Have you considered recording class to make available at hone?

Everything is going great, glad you are open again!!

Could not be better abd more helpful

Great transition into covid friendly environment to enjoy exercise and staff so helpful as always

So far I am very happy with the way the gym has reopened! The outdoor classes are really good! A 3rd Primetime class would be great!

When indoor classes resume I would like to see antigen testing for those members not yet vaccinated!

I would like to see into the future covid vaccination proof being required to use the gym during winter.
Outside facilities look great.

Continue the outdoor classes as an option even when indoor allowed!

Very impressed with the new outdoor space for training. I am keen to understand if there is scope for more early morning classes. Thank you.

Continue the gradual and careful opening up .

I think you have done a tremendous job as a club between three lockdowns. It was a huge adjustment to have make, providing online zoom classes, preparing all the social distancing measures, and infection control and prevention measures. The staff are exceptional. You all work really hard and do your very best to accommodate everyone. So I think you have done everything you possibly can as a club since reopening again

To be honest think you are doing everything possible . The act of having to book a session actually helps with my self discipline and attendance.!!

Thank you for everything you do , its appreciated.
First name removed

Great to be back new facilities excellent. Would love to see Aqua back.

The protocols in the gym are really good and it’s kept very clean! Great job!

Love the outdoor set up!

Keep the outdoor classes going for ever.

Use anti viral sanitisers rather than anti bacterial sanitisers