- Phone: 703-382-1221
- Visit Website
based on 4118 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Wow that was a great review. Thank you for taking the time to rate and review your service by Zerorez DC.
It is always nice to hear from our customer how the service and experience was working with the techs and the cleaning process.
We look forward to working for you again.
Enjoy your clean floors.
Sincerely,
Zerorez Management
My carpet looks a lot cleaner. I liked the friendly, cheerful service.
Thank you for your review of the cleaning provided by Zerorez DC.
This review is what we always love to get.
Enjoy your floors and call us when you are ready to get another cleaning.
Best Regards,
Zerorez Management
Great customer service and my rugs and upholstery look clean and fresh.
Thank you for a great review. We just love to hear how pleased customers are with our cleaning.
Making sure you are happy from the first phone call to the finished cleaning is very important to us.
We will be waiting for your next call to clean.
Sincerely,
Zerorez Management
The fact that no chemicals and soaps are being washed into my carpet.
Thank you for your review of the cleaning services provided by Zerorez of DC.
We are happy to see you like the Zerorez way of cleaning without shampoos and chemicals.
We look forward to your next cleaning.
Sincerely,
Zerorez Management
Dispatcher and technician were very personable, and the technician did a great job cleaning our carpets. We were very well prepared for how things would transpire at the scheduled cleaning time.
Wow that was a great review. Thank you for taking the time to rate and review your service by Zerorez DC.
It is always nice to hear from our customer how the service and experience was working with the techs and the cleaning process.
We look forward to working for you again.
Enjoy your clean floors.
Sincerely,
Zerorez Management
All around excellent job!
Thank you and so happy you liked the Zerorez way of cleaning.
Enjoy your clean carpets and call us when you need another cleaning.
Sincerely,
Zerorez Management
And in fact I already have! I recommended ZeroRez to a friend who also has a large dog.
WOW and thank you. Word of mouth is the best a company can ask for.
We look forward to working with you for your next cleaning.
Sincerely,
Zerorez Management
non toxic
not that wet when your worker left
Thank you for the review of the services provided by Zerorez DC.
We are glad you liked the process.
'We look forward to hearing from you for your next cleaning.
Sincerely,
Zerorez Management
Our service person was friendly, professional, and very knowledgable. Our rugs look amazing!!
Thank you for a great review. It is nice to hear praise for our techs as well as the cleaning of the carpets.
We look forward to hearing from you for your next cleaning.
Sincerely,
Zerorez Management
Came at the appointed time (actually a bit early) and did a thorough and excellent cleaning job.
WOW and thank you for your review.
We will always try to met or exceed customers expectations.
We look forward to your next call to clean.
Enjoy your carpets.
Best Regards,
Zerorez Management
The products used made my carpet look worth saving for a few more years. I honestly believed there was little or no hope left. The technician was very professional and explained everything before, during, and after the process.
WOW what a raving review of the services provided by Zerorez DC.
We just love to hear from customers who have never seen the way our water and cleaning process work to get carpets clean and fresh.
We look forward to hearing from you for your next cleaning.
Sincerely,
Zerorez Management
The professional way the work was conducted. I liked the fact that no chemicals and only high ph water are used in the process of cleaning. I like that my carpet looks like new.
WOW what a raving review of the services provided by Zerorez DC.
We just love to hear from customers who have never seen the way our water and cleaning process work to get carpets clean and fresh.
We look forward to hearing from you for your next cleaning.
Sincerely,
Zerorez Management
Carpets and rugs look great, service was excellent!
Thank you for your review of the cleaning services provided by Zerorez of DC.
We are happy to see you like the Zerorez way of cleaning without shampoos and chemicals.
We look forward to your next cleaning.
Sincerely,
Zerorez Management
The quick drying process. The personnel have always been responsive, knowledgeable, and courteous.
Thank you for your review of the cleaning by Zerorez DC.
It is nice to hear that our employees are easy to work with and knowledgeable when it comes to answering your questions.
Enjoy your clean carpets.
We look forward to cleaning for you next time.
Best Regards,
Zerorez Management
Two of the areas cleaned have very dark areas with a distinct line/edge that was not there before the cleaning. Possibly a whole swath was missed?? I've been meaning to call to have someone come out to redo the areas, but I have been very busy and have not been able to get it done yet.
Thank you for your review. As per our conversation we will be at your home this week to re-service the areas of concern per our 30 Day Gotta Love It Guarantee. We look forward to getting this done for you.
Sincerely,
Zerorez Management
Our floors came out great!!! And Jose was wonderful!!! He was so friendly and knowledgeable - can't wait to have him come back and take care of our hard wood floors :)
WOW what a raving review of the services provided by Jose from Zerorez DC.
We just love to hear from customers who have never seen the way our water and cleaning process work to get carpets clean and fresh.
We look forward to hearing from you for your next cleaning of your hardwoods.
Sincerely,
Zerorez Management
The service provider was skilled and very, very professional, thorough and pleasant.
Thank you for your review of the cleaning done by Zerorez DC. We enjoy hearing what our customers have to say about the techs and the cleaning process.
Enjoy your clean carpets.
We will be waiting to hear from you for your next call.
Sincerely,
Zerorez Management
Incredible service, respect for my house, and my carpets have never been cleaner!!
WOW what a great review. We are very pleased that we exceeded your expectations with the cleaning.
Enjoy your clean carpets and call when you are ready to clean again.
Sincerely,
Zerorez Management
The employee who service my unit was nice, professional, and helpful. My complaint, however, is related to the floor cleaning. I had to take a non-scratch kitchen scrub pad and sponge to pick up some spots on the floor that I thought the machine would pick up. Considering that I spent hundreds of dollars on just a small floor, I was hoping the cleaning machine would have have scrubbed the floor a bit and really cleaned it. I also took a wet swiffer to a small portion of the floor a little later and it came back a bit dirty, which was surprising. Also, the Virginia office called the morning of the appointment to tell me its van was having problems and my 8:30 a.m. appointment would need to be pushed to after 10:30 a.m.. This was not a problem at all. I then told the caller that parking for the technician would be on the street in metered spaces, as I had explained when I made the appointment two days earlier. Later in the morning, the Zerorez office called to explain that the driver could not find any parking. I went to the street to help the driver and directed to the many metered spaces next to my condo building. The driver explained to me that he was not authorized to parking in metered spaces. I then had to scramble for a while to beg my building manager for a spot in the loading dock, which I was lucky to secure. On both conversations, I told Zerorez that metered parking was available, but no one every told me it was not authorized. It added stress to a situation that did not call for it. Finally, I would recommend some sort of system to show that dirt is being pulled from carpets as It was difficult to see a big difference in my carpets. I also would have thought Zerorez could get "hands on" the particular stains that the wand cleaner could not remove.
I really like that it doesn't leave a cleaning solution in the carpet. It also got out the deep stains and pet odor that other carpet cleaning services couldn't.
WOW and thank you for that review. Customers are always surprised how well carpets can get cleaned without all the shampoos.
We look forward to hearing from you for your next cleaning.
Sincerely,
Zerorez Management
Everything was a wonderful experience
Thank you your review.
We hope you enjoy your clean carpets and give us a call
when you are ready to clean again.
Sincerely,
Zerorez Management
It was fast and easy, technician Luis was very knowledgable and a pleasure to work with.
Thank you for your review.
It is always nice to get feedback from our customers.
We hope you enjoy your clean floors and give us a call
when you are ready to clean again.
Best Regards,
Zerorez Management
Friendly staff and quick apt time
Thank you your review.
We hope you enjoy your clean carpets and give us a call
when you are ready to clean again.
Sincerely,
Zerorez Management
Our carpets look great. Marcus did a terrific job! Thank you.
WOW thank you for a great review. We always enjoy hearing how happy our customers are and the interactions with our techs.
We look forward to hearing from you again.
Sincerely,
Zerorez Management
Our tech was great - again!
WOW thank you for the great review.
We look forward to hearing from you again for your next cleaning.
Enjoy your clean floors!!
Sincerely,
Zerorez Management
The tech was early, professional and very nice! He did a good job!
Thank you for your rating and review of the services provided by Zerorez DC.
It is always a pleasure to see happy customers.
We look forward to hearing from you for your next cleaning.
Sincerely,
Zerorez Management
Need stronger cleaning agent - upuholstered chairs and some carpet areas didn't come fully clean
Thank you for your review. We have tried to call you so that we may come back out and re-service the areas of concern. We do have the 30 Day Gotta Love It Guarantee. Please give us a call.
Sincerely,
Zerorez Management
My 25 year old carpets really look like new! Marcus was very professional and very nice he did a
fantastic job, carpets we almost dry in a couple of hours.
Could not be happier with the outcome.
Thank you so much for your awesome review! We were happy to serve you. Looking forward to doing it again sometime in the future.
Enjoy your clean carpets.
Sincerely,
Zerorez Management
That there aren't any chemicals used in the process and it left the carpet feeling better than new
Thank you so much for your review! We were happy to serve you. Looking forward to doing it again sometime in the future.
Enjoy your clean carpets.
Sincerely,
Zerorez Management
Marcus did a fabulous job of explaining the cleaning procedures and the best way for the carpet to dry faster. He was extremely professional and friendly. Definitely would use Zerorez again and recommend to friends! Thanks!
WOW and thank you for a great review. We like to hear from customers about their experience with our techs and the cleaning.
We look forward to hearing from you again for your next cleaning.
Sincerely,
Zerorez Management
Your technician was exceptional. He took extra time to walk through the estimate and what was covered. He did a very thorough cleaning job and was very friendly and professional. I was extremely impressed! And the carpets look great, very fluffy and new-looking.