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based on 4118 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for the great review. We are glad you were able to book your cleaning with ease and the cleaning turned out the way you expected.
We look forward to working with you for your next cleaning.
Best Regards,
Zerorez Management
Luis Padilla arrived after 5:00 (after hours in my opinion) and did an amazing job. Luis is fabulous! Honest and hard working! Will definitely request his services next time.
WOW what a raving review. Thank you for your continued use of Zerorez DC.
We love to hear great reviews from our customers.
We look forward to your next call.
Sincerely,
Zerorez Management
I think less time spent to clean my living room which needed more y and effort.
Thank you for your review. We are sorry that you are not happy with the service of your cleaning.We always try to meet customers expectations but regrettably sometimes the expectations are for the carpets to be put back to new which is something we can't do.
We do make sure the carpets are clean but when the tech goes over the invoice with you at the start he lets you know what we can get out and what is to far gone.
Sincerely,
Zerorez Management
Professional, polite, reasonably priced and fast
Thank you for such a great review of the services provided by Zerorez DC.
We love to see happy customers and look forward to working with you again.
Best Regards,
Zerorez Management
The BEST customer service from reserving a service date/time to technician offering his thanks for my business; professional, friendly, respectful, expert technicians; excellent results, unsurpassed by ANY OTHER CARPET CLEANING SERVICE as compared to various services that I've used in 50 years; AND THE PRODUCTS ARE ENVIRONMENTALLY FRIENDLY!!!
Zerorez IS THE BEST CARPETING SERVICE - HANDS DOWN!
WOW what a raving review. We love to get feedback like this from our customers.
We hope you enjoy your clean floors and look forward to working with you in the future.
Sincerely,
Zerorez Management
Scheduling was easy. Tech showed when he said he would and he did fantastic work.
Wow and thank you for the great review of the services provided by Zerorez DC.
We are glad you feel it is easy to schedule your cleaning and how well the tech works.
We look forward to you next call to clean.
Sincerely,
Zerorez Management
Excellent service
Thank you for the review. Those words are always a pleasure to hear from customers.
We look forward to hearing from you for your next cleaning.
Regards,
Zerorez Management
Non toxic, chemical free cleaning
Thank you for your review of the cleaning by Zerorez DC.
We love to see happy customers.
We look forward to your next call for us to clean for you again.
Sincerely,
Zerorez Management
Courteous staff, carpet smelled clean not chemically and soft to the touch.
Great results, very impressed.
Thank you for your review of the cleaning by Zerorez DC.
We love to see how amazed people are after a cleaning by Zerorez and how well we clean without the chemicals and shampoos.
We look forward to working with you again.
Sincerely,
Zerorez Management
No harmful chemicals, perfumes, deodorizers, harsh detergents, just clean carpets
Thank you for your review of the cleaning by Zerorez DC.
We love to see how amazed people are after a cleaning by Zerorez and how well we clean without the chemicals and shampoos.
We look forward to working with you again.
Sincerely,
Zerorez Management
Organized, professional and chemical free! Luis is a great asset to your company. He is detailed, professional, friendly and very knowledgeable about the company and your product.
WOW what a review. Thank you and we look forward to working with you again.
Enjoy the clean carpets.
Sincerely,
Zerorez Management
Marcus was very professional and did a great job
Thank you for your review of the cleaning and for your tech Marcus.
We love to see a pleased customer after their cleaning by Zerorez DC.
We look forward to working with you again.
Sincerely,
Zerorez Management
Very knowledgeable and friendly. Did a. great job cleaning my carpets.
Thank you for your review of the cleaning.
We are glad to see you liked the process and the way Zerorez DC works.
We look forward to hearing from you again.
Sincerely,
Zerorez Management
Zerorez is a Super Star. Zerorez cleaned our carpets for a move-out inspection. Zerorez did an excellent job cleaning and removing the stains. The carpet passed the test of a very very picky, difficult, and hard to please landlord.
Thank you Zerorez.
WOW we love being a Super Star. Thank you for such a raving review.
It is always nice to hear how happy customers are after a cleaning by Zerorez DC.
We look forward to your next call.
Best Regards,
Zerorez Management
Great job
Thank you for your review.
Makes us happy to see how our customers like the no chemical or shampoo cleaning.
We look forward to your next call to clean.
Best Regards,
Zerorez Management
No residue or smell, dries quickly. Excellent customer service.
Thank you for the great review. We love to hear from customers after their cleaning and how amazed they are at how well it works without the shampoos and chemicals.
We look forward to hearing from you again.
Sincerely,
Zerorez Management
According to my realtor, the carpet looks great...so whatever you are using works! Thank
You!
WOW and thank you for a great review. We really love to hear great feedback like yours about our cleaning. Remember us when you need your next cleaning.
Sincerely,
Zerorez Management
Yes I know my rug were extremely dirty but there were some places that looked really bad when they dried. I knew exactly what had happened in those areas. The steam had been applied but the excess moisture was not sucked up. You see if dirty moisture is left behind, when it drys it looks bad. I have already corrected the problem by making those areas wet and then absorbing the moisture with a towel so that now those areas looked as good as the rest. On the plus side, in some areas he performed miracles.
Thank you for your review of the services we recently provided for you. We sincerely apologize that the rug still had some dirty moisture after we cleaned it. This is not typical for our cleaning service and we are currently looking into the reason that caused this. After speaking with you, we are glad to hear you are still happy with the cleaning of your carpets and will be calling us for additional work. We appreciate your feedback as it helps us with the training of our techs as well as making sure our equipment is working properly.
Thank you again for your feedback and we look forward to serving you again soon.
Sincerely,
Zerorez Management
Marcus was extremely nice and professional. He kept me abreast as to how long the process and we are definitely satisfied with the clean carpet results. I will be requesting him for future services.
Wow and thank you for that great review of the cleaning and Marcus the tech.
We will be looking forward to your next call to clean your floors. Enjoy your clean carpets.
Sincerely,
Zerorez Management
Your customer service is top notch, responsive, and dedicated to pleasing the customer. Super!
It is always a pleasure to hear how well our techs and customer service reps. work to met our customers needs.
Thank you again for your feedback and we look forward to serving you again soon.
Sincerely,
Zerorez Management
On time and did a good job on my carpets.
Thank you for your review of the cleaning.
We are glad to see you liked the process and the way Zerorez DC works.
We look forward to hearing from you again.
Sincerely,
Zerorez Management
The picked up a lot of stains.
Thank you for your review and rating. We are very happy that we were able to get those stains out for you.
Enjoy your clean carpets and give us a call when you need your next cleaning.
Sincerely,
Zerorez Management
I appreciated the 30 minute prior to arrival courtesy call and keeping to the time window. Overall the rug cleaned up very well. Marcus was very professional and personable. The only negative was that my carpet took much, much longer to dry than I was told. Even with a fan and dehumidifier running, after two days there is an area that is still damp.
This is the first time I have used Zerorez so it remains to be seen whether the carpet stays clean longer.
Jose was friendly and the carpets aren't wet after cleaned. Carpets look great
Thank you for your review of the services provided by Jose. It is always nice to hear a nice word about our techs and how you like the cleaning process.
We hope you enjoy your clean carpets and will be waiting to hear from you for your next cleaning.
Sincerely,
Zerorez Management
Good job.
Thank you for your rating of the services provided by Zerorez DC.
We are glad you were happy with the cleaning and we look forward to hearing from you for your next cleaning.
Sincerely,
Zerorez Management
Frankie was super nice on the phone and worked out the best deal for my situation. Marcus (ex cop) and Jose did great job, very knowledgeable, friendly, professional. They even set up heavy blue barrier at open door to let hose in (and kept cold/hot air, passersby and dogs out). And they ended up being less expensive that another quote! I'll definitely use them next time!
Wow that was a great review. Thank you for taking the time to rate and review your service by Zerorez DC.
It is always nice to hear from our customer how the service and experience was working with the techs and the cleaning process.
We look forward to working for you again.
Enjoy your clean floors.
Sincerely,
Zerorez Management
The carpets look great after the cleaning. The stains were removed-I was very concerned about these, since I did not what had caused them. Your employee was friendly, competent and efficient. I would definitely use your company again. You my use my name as First name removed Z., Vienna VA.
Wow that was a great review. Thank you for taking the time to rate and review your service by Zerorez DC.
It is always nice to hear from our customer how the service and experience was working with the techs and the cleaning process.
We look forward to working for you again.
Enjoy your clean floors.
Sincerely,
Zerorez Management
Timely service
Friendly, honest technician, who took time cleaning our stained carpets
Great job
Thank you for your review of the cleaning of your floors.
Your review are things we love to hear about our employees and cleaning process.
We look forward to hearing from you for your next cleaning.
Sincerely,
Zerorez Management
My carpet looks amazing!! It dries quickly and Luis is so friendly and personable!
Making sure you are happy from the first phone call to the finished cleaning is very important to us.
We will be waiting for your next call to clean.
Sincerely,
Zerorez Management
Professional service & quality work
Thank you for taking the time to rate and review your service by Zerorez DC.
It is always nice to hear from our customer how the service and the cleaning process worked for them.
We look forward to working for you again.
Enjoy your clean floors.
Sincerely,
Zerorez Management
Friendly, prompt service. Easy to schedule. Good prices.