5338 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The pampering with a hot towel on my face, a vibrating chair while she washed my hair and the scalp massage was invigorating. The massage on the back of the neck felt awesome. She did a fantastic job and gave me a great haircut.
fast and friendly service
Friendly atmosphere
The facility is bright and very clean - love the TVs tuned to sports. The stylist Jessica is the absolute best! She took her time to get my haircut just the way I wanted. Her personality will surely keep her extremely busy all the time.
Another stylist had to fix my haircut before I left. Apparently, the one who cut my hair needs more practice.
Friendly service, nice atmosphere
They did a great job and I loved the sport theme!
I really enjoyed the treatment as well as my cut.
I brought my nephews for hair cuts. I paid $70 for two stylists which included the tip. My nephews got in the car and were beyond upset and worried about what kids at school would say about their cuts. I am not sure that the stylists have any or much training. There was no fade and my nephew's tape line was cut so high that I could actually see his tan line. I had to take them to a barber the next day. The first thing the barber said was, " oh my god who did that to your hair"? He had to have his hair shaved down so much that he looked like he just joined the army and the tape line was so uneven that it took 3 barbers discussing how to even jt out without going any higher.
In addition, when we checked out we were accidentally given a new customer card. It was our third time there. I had no idea what it was but the manager made a huge deal about it. It was embarrassing to hear her correct a staff member while we were standing there and it wasn't our fault.
Due to the above circumstances, we will not be returning to this location or any other sportsclips. I ended up spending almost $200 on cuts this weekend to mitigate the damage.
Savanna was excellent
I already have spoken to the owner, Michelle, who is nothing short of amazing. I have always loved coming to this location and have never had anything short of an amazing experience. However my last visit, was nothing to brag about. The customer service I received was awful from my stylist. Absolutely no consultation at the start of the appointment to ensure what I wanted, the haircut itself I am very pleased with, the beard trim however, disastrous. And when I noticed what was happening and I got upset and asked about it, I was told it was basically my fault for not realizing what she was doing sooner. As someone who works in customer service, I was very disappointed in the way I was treated. I of course will still continue to visit this location, as I normally always leave extremely happy. I will just have to ensure I have a different stylist.
And Michelle was nothing but amazing and understanding when I spoke to her, and I knew this is something she never would have let happen, as I’ve seen how she runs her salons.
Awesome job
Provide notifications of delays in stylist availability.
I have never received a bad haircut from Jessica Cash. She is the best! She always pays attention to detail and is always friendly every time I come in.
I have thick gray-brown hair. The employees are very nice and good at their job. I am older, 77, and I have spent a lot of money on high-end salons.
Missie the hair stylist was great. Loved the MVP.
Fantastic new location and great team assembled by Spryng!
She will be an amazing manager!
I love using the app, seeing wait times, and joining the line virtually. I always get a great cut and am welcomed when I walk in to any location. I do buy my shampoo and a bottle lasts forever! Well worth it.
Savannah is unbelievable; not only is she nice and patient, but also very proficient and understanding.
Great stylist
Please do not have Lori cut your hair. Worst of my adult life, can't fix it either, it will have to grow back. She did not look at the paper reciept for repeat instructions, she asked "what are we doing today?", that was as I was about to sit in clumps of hair from the customer before me that was not cleaned, so i blew it off before sittong down...As I tried to explain exact what needed to be done, she did not understand and just answered what she thought it meant. Did not edge around my ears, did not square off the back, and when I asked she decided to zero-edge clippers as a fade, and I specifically said no, square off the back, too late. I had to edge around the front of my ears when I got home and around my forehead. She did not understand what a hard-part was and how to cut up to it, then over widened the hard-part to my scalp, that will all have to grow back now... she 1-handed sheared the top of my head and it took 4 attempts after I explained the exact length, did not blend with clippers, but instead blending shears only, I had to asked to be shampooed because she was eagerly wanting me to be done and get me out the door. Chair not adjusted neck strained, she does not know how to wash a man's hair, washed water down my neck and left soap and water dripping down my back and in my ears, asked me what product I wanted and I asked for the items that I buy from the store and use everyday, but she could not find it. She did not know how to use the computer sign-in, yikes. She appeared to be on some sort of antidepressant medication, I felt like I was talking to someone completely out of it, Lori has no business cutting hair, please remove her shears/clippers, or give her the proper training, she was clearly inexperienced...this is my second bad experience in the last 3 visits, I don't think I will be going back :(
Crystal always does a great job with my son. She is so patient and kind, and takes pride in her work. He always comes out with a great cut!
Best experience and cut I've had yet
Never bought products
Always great service and cut!
Great job by Ashley, thank you!
Good hair stylist
I liked it smelled good made my hair soft
Service by Liz was great wanted to get a haircut here before I head back north