based on 1217 ratings.
What our clients/members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Truly enjoy the structure and upbeat nature of the class
Having an earlier class in the afternoon
It's a great, effective workout in a great encouraging atmosphere
No decisions to be made, great coaches and great music
I love that you have someone always pushing you and motivating you to work out. I like the fact that you need to book your spot. I love the staff that work there. I do suggest that you start a sheet that when staff come in they sign up for a number on either the tread or rower. I have been to multiple locations and that system works amazing and no one has to rush in trying to get what they want.
The variety and intensity
Variety and intensity - always feels like you get a good workout, no matter which class!
Great coaches-great results!
That I’m told what to do. The Coach's music is everything. Jon is my guy!!! Dave is fire too..
The coach turnover is disappointing!
The coaches, the classes, the front desk staff.
Great instructors, great equipment and great people at this location.
Everyday is different and it’s such an encouraging and happy environment!
Love 💕 the coaches. They are friendly, encouraging and supportive. I enjoy the work out because it is planned in advance for you and your progress is tracked.
The studio is not clean. Sweat drippings all over the treadmills and the mirrors behind them. Gross! Bathroom is out of soap, and streaks on mirror and walls. Staff in front nice, but not friendly and outgoing like in the past. Coaches ok, but less energetic and motivating like coaches in the past. They don’t get me excited to come to class like others used to. The studio used to be fun and I always looked forward to class. Now I barely ever go.
The people at the desk can sometimes be bizarrely adherent to the 5 min time rule, and they start the clock roughly 2 mins early. Despite that, I have been late by 10-20 seconds only twice so far, and at both times , even though the studio is half empty, and the workout inside is still in the warmup stage, I am stopped from participating in the workout.
I have tried a number of studios in various places and I would say this is the Best studio! The facilities are too good. Always love Angela’s and Sam’s class, they make sure I do it right and always been motivating and keeping even the hardest format enjoyable. Manager Travis and Staffs are friendly.
The touch buttons on treadmills are not sensitive enough and need to be pressed multiple times in order to work. When running, this creates a dangerous situation. These should be physical buttons or more responsive. OTF Cupertino has better treadmills and I prefer going to their location for this reason.
I love that there is variety in the workout and that I feel like my only competition is me.
I love OTF and the classes, but it seems the energy from the coaches has really dropped off. It makes it really hard to stay motivated to come to class. I also miss the coaches pushing us in class.
Maddie used to bring a heavier weight over to me to use when she knew I was slacking. Lauren would correct my form when it was not great. I can look at other members and know that their form is bad and the coach isn't doing anything about it. Other than Kassie and Mo (and Owen when he fills in), It seems like the coaches are ok standing at the little desk and coaching from there. I think most members want that interaction, even if it is just coming over to check on how I'm doing.
I've been to several other OTFs and I know there are great coaches out there, I just think some of ours need to bring back the energy.
too many sales phone calls from the front desk.
The workout variety is outstanding. However, the coaches really make it special. Coach Paul in our studio is amazing. You can tell he really cares about his job and the people. He is always trying to make you better. He is so encouraging.
Sad Paul is leaving!
I love the variety and the 3G are my favorite!
Excellent Coaches and Front desk team.
The coaching inspiration - Wylie in particular speaks of 'wins' through the workout. The variety of challenges each week keeps the workout fresh.
Quality fitness gear and well organized workouts led by coaches passionate about fitness.
ok - I like the 2G classes. 50% Strength & 50% Endurance
The instruction's energy and the group energy. Makes working out fun.
Coach was great. Workout was easy to understand, even when there were multiple pieces to it. Being able to work at your own pace is key.