2484 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service.
Customer service and great quality product
Barb was awesome!
Love Fleet Feet and the knowledgeable support. Also love the running programs offered!
I came into Fleet Feet to buy new running shoes and was really impressed with how I was greeted and the fitting process. They have a scanning machine that is designed to give precise measurements of both feet, arch height, and pressure points. They also have a pad that you walk across that shows your alignments. All this information was explained and used to present the shoes that most likely would fit best for me. Tyler was the sales person that waited on my and he did a great job. He had me try on different shoes of course, but also put different brands on one foot to let me feel the difference between the two. A very detailed fitting. In the end, I found the perfect fit and i'm super happy with my purchase. I highly recommend Fleet Feet!
Knowledgable with a great selection
Hoka
I have been suffering with metatarsalgia and went to the store in hopes of finding shoes that would provide relief of my pain.
Nick was the associate that helped me. I will recommend him to friends and family. He is knowledgeable, patient and friendly. I had a very
successful experience.
I originally wanted to try the Hoka brand and he brought two different styles for me to try.
Then he suggested the paradigm 6 Altra. This pair felt the best and I love them! I was able to walk immediately pain free in them. I have been wearing them for two days and so far they are
working very well for me.
Emma was very knowledgeable and attentive. She took time to find the best solution for me. Much appreciated.
All the products I shop for all in one place! With great customer service!
The employees at Fleet Feet are patient, knowledgeable, and provide exceptional service. I always go out of my way to get my running shoes from here because they make the experience easy and are happy to address any questions I have.
Service was great. Got help from someone who wanted to understand my goals and not just get me out the door.
Personal attention and technical insights
Fleet Feet is focused on running and provides a good group of products that are specific to runners. With multiple brands they allow customers to compare like shoes and pick the one that fits and feels the best.
The young man who helped me was wonderful. Very customer oriented. đź‘Ť
The gentleman that helped me with my shoe selection was fantastic. Super knowledgeable about the product and very respectful.
Amazing running shoes and very knowledgeable, patient, and kind staff. I love that they love running as much as I do.
Good selection of Hoka shoes. Just wish it wasn’t an hour away.
The staff
The service was incredible. Will was patient and super knowledgeable. And the company values are incredible.
Great service. Associate took time to get me in the right shoe.
You can count on the help and service you get!
Full service and knowledgeable staff
Everything
Excellent services
The store in Poughkeepsie is a negative experience. All sorts of restrictions about returns, try-ons, etc. The owner has gone to great lengths to make her life easier by placing obnoxious restrictions on many aspects of the customer experience. She openly whines and complains about how hard she works and how difficult some customers make her life. She doesn't mind taking their money, however. I will NEVER shop there.
The sales associate was very helpful, and I never felt rushed.
Great customer service!
We had a great experience purchasing shoes and inserts at Fleet Feet! Ana did a good job of analyzing my feet and offered a number of good styles and suggestions. Very comfortable shoes!
wish i knew the name of the guy that helped us, he was awesome.