- Phone: 248.366.4611
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based on 2836 ratings.
What our guests think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good Afternoon Jeff,
We are sorry to read you have had difficulty scheduling off of our website, you are not alone. Our goal is to ensure you are maximizing your membership and are able to use your session credits. When booking online, it shows the bookable space, but does not show the session lengths that work to maximize the therapists schedule for that specific day. To avoid this issue, we recommend clients either direct email, text or call us so we are able to give you the exact availability we have. Also, your session credits can be used towards 90 minute sessions, there is just an upgrade charge for the additional 30 minutes received. We would love to assist you with getting yourself scheduled for the day, time and session length you desire. Please give us a call at 206-937-8432. Thank you for your feedback and we hope you have a great day!
- Francis, Assistant Manager
I really love Hannah, and am overjoyed she is back. She provides a massage method and customer service style that is a cut above many of your other therapists that I tried while she was out. You should consider giving her a role in training other therapists and replicate on her service style and therepeutic approach. She sets a very high standard.
Easy online scheduling with good appointment availability. Massage therapists - some better than others. Didn't really focus at all and barely massaged the specific area I mentioned had been hurting and the reason I scheduled.
Thank you so much for speaking with us. Your feedback helps us to ensure we are meeting your health and wellness needs.
Camille, owner
I was very pleased with Linda's professionalism and her sweet manner.
It was my first facial at this establishment.
The great customer service at front desk. Also Linda is the BEST!!
It was great
The massage was incredibly relaxing! Very much needed and the masseuse that did the massage was very professional!
Wonderful!
The services are always great. I just wish there was a changing/locker room like you would typically find in spas (with a sauna, steam room, etc.). I don't love having to just change in the room.
Bryan is a very intuitive massage therapist. He knows what your body needs.
Amazing customer service and one of the few places that I actually got a proper deep tissue massage. Highly recommend!
Hi Caleb! YES! Deep tissue that is therapeutic and not painful is sometimes hard to come by with other centers. Being very focused on therapeutic massage and being well-versed myself in massage, we do a great job "melting ice" rather than "crushing ice". I'm glad you got to appreciate the skillful and customized deep tissue work of our deep tissue therapists :).
I feel like my masseuse didn’t focus on the areas I asked for. I also felt very oily after the massage and wish I could have been offered a towel to clean off with as I’ve been offered at other massage studios.
My experience at lavida was great. Dean asked me what my issues were and he worked on them the entire time. I left feeling relaxed and less tense. In the days to follow, I am feeling great.
I will be calling to take advantage of their monthly package deal.
Service is great as well as the staff!
The facility is always clean, atmosphere is pleasant. It’s never crowded in the waiting area . Staff is always accommodating and polite .
Excellent facilities
Great personal
Sabrina is an amazing masseuse! she took her time and focused on all my tense areas. I'll be back!
Hi Sandy! Yes Sabrina is fantastic! :). So glad you got the relief you were looking for. We will see you soon! -Umang
to hard to make updates to membership if need to
Therapist change often
Hi Carol, I'm sorry to hear that you felt it hard to modify your membership. Our membership program is the most flexible in the industry and has no commitment or cost to join or cancel. And we are available by phone, text, email, or in person to address any changes or modifications you would want to make. Perhaps there was a misunderstanding - I would love to resolve what that might be. Please do reach out and let's get this clear! :) -Umang (owner)
Staff are friendly and professional. Facility is clean and neat.
Emma was great! I will definitely be back!
Professional and amazing!!!
Candice, thank you for leaving us this kind review. We are so happy that your facial with Joy was amazing. Looking forward to seeing you soon!
Therapist is very professional and also make you feel relax and welcome. Def going back with couple massage
Kalie was great. Always love it at LaVida because it’s spotless and services are super. Kalie was one of the best I’ve ever had.
Service was top notch!
The masseuses were great!
I wish there was more conversation about my skin type and skin care and recommendations or anything like that. Or an explanation of each step of the process and what was going on my skin each step.
Karelys is an outstanding massage therapist. She is kind, competent and professional.
The masseuse was very detailed
Anjelika was very skilled and professional.
Massage was excellent. The prices are higher than I want to pay, higher than most others.
You are too difficult to book with. Example - Half the time I try to book a 60 massage on your site, you say text me the next day saying you can only do a 90 min session at the requested time slot. Even though I select the 60 minute option when trying to book.
When you are booked over a month out at pretty much all times, this means it is very difficult to use pre-paid sessions.