based on 3641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The personal attention to detail and knowledge they give you about what you need and what they are doing. They explain everything and let you know they are taking care of any concerns that you may have.
effective and prompt, professional techs
Very courteous, discrete, and thorough.
Courteous technicians and knowledgeable
Doug was very courteous and attentive to our needs
You regularly come on schedule and you come in between when we need your services. B Last name removed
We have been a customer for a few years and have never had a problem but when the last appointment was set up I requested treatment on the inside. However the tech came at a time when we were not at home. My grandchildren are getting bit by something maybe ants. Please contact me for arrangements to come any day after 2 expect Thursdays. For the record I have never had a problem with your technicians, they are always courteous and professional.
Sincerely,
Mrs. Last name removed
The serviceman is amicable and knows his products and clearly explains what my options are for the treatment of different pest and weather conditions.
I have no bugs in my house. I also enjoy your prompt service and kind employees.
We were told by one person that spraying my mom's (who has asthma) she would be out of the house for 15 mins. The tech told her two hours to spray house and yard. We had to go with yard only and charged for both. The original issue was a dead animal under her home. Tech could not locate animal put out ordor bags, did not help. Set out a trap which caught a live animal. It was in cage for 4 days and after several phone calls tech came and left another trap. No more animals after that. Odor still string. I purchased odor bags and set those out made it better. Billing is another issue.
The great job and the extensive knowledge of the pests
The tech I never had a bad response and if for some reason a respray was needed there was no problem.
Very prompt with scheduling routine visits...never missing...anytime we have had other problems with pest on top of it...Bug Master treats for problem we are rid of them....feel like always looking out for us want to help with every pest problem we have had!!!
The personal responsiveness of the associate.
I like the professionalism of The Bug Master staff, the half or hour notification call before service, and no hidden fees!
Thank you Bug Master,
---First name removed
Every. Single. Thing.
Responsiveness and willingness to work with the client
For the 2nd time, one of your employees has entered my house without knocking or ringing the doorbell. This is unprofessional and completely unacceptable.
Your latest tech guy (Kyle M) is incredibly diligent at finding and checking all the bait stations, explaining what he's doing and why, and is very friendly and helpful in general. Because of him, I have a very positive opinion of your company and service. I recommend Bug Master to everyone I know who needs this service. Thank you! :)
I'm disappointed on so many accounts. It took three visits to get all the services that were agreed upon for the inital setup. Then there was a problem with some material that was used which left a huge mess. I'm frustrated and very dissapointed. All I want at this time is to cancel my service with The Bug Master and get my full refund of $178.61.
Always on time and very good service,no bugs!
prompt courteous service.
On time, courteous, successful products
They are prompt!
The techs are friendly and they do a good job!
Very customer service oriented.
Our technician Mike Clark is outstanding.
Effectiveness, Courtesy, timeliness,Service
Friendly and appointments are kept!
Friendly professionals
Very reliable service.