based on 3641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast response time, everyone I spoke to was courteous and professional
That you are here when you say you will be and you keepthe bugs away
For the last three years I have been the IPM coordinator for the Jarrell district and working with Scott Bounton and Lee Monocrief from the Belton area
Has made it so much easier .If the Bug Master service is this good throughout central texas I would recommend bug master .
Thank you for your service to the Jarrell ISD
Johnny Pena. IPM coordinator ,Energy ,Maintenance
Pleasant technicians. willing to come back and redo when needed. convenient times.
first of all: I did not get an email notice as promised previously. I thought we had an agreement to send out an email approximately 14 days in advance for proper planning on my part. I received a voice message on my phone on Friday evening, prior to my appointment on Monday morning at 8am. Not very happy with this.....
Second; I always pay Art Brewer at the time of his completion of a supposedly one hour appointment,(he was done in 30 minutes this time); today I received an invoice for payment. I will call tomorrow to clarify this matter. I don't know who keeps payment records, but this is poor customer service, not being able to post payments properly. Keep up what you're doing, and you'll be looking for new customers to replace your existing ones.
Name removed
I think a proper way to show good customer support, would be to give me a free service treatment, the next time my house is due for treatment. I have voiced my opinion and disappointment the last 2-3 times you guys have been over and have heard nothing in return. I have been a faithful customer with you and the previous ownership for over 15 years now.
Techs (we have Raymond - previously Lee) have both been professional, friendly & dependable. Service has been consistently reliable & effective.
Love my technician, Tyrone. He does a fantastic job.
I still see lots of ants crawling on the outside walls
We live out in the country and while I constantly see scorpions and other insects outside, I haven't seen one inside the house in months.
Quick response
Technician was on time and very good at his job
prompt, affordable, and great technician
The fact that you come every 3 months and keep the bug problem down.
Professional. Arrives at my home in the scheduled timeframe and I have had the same Service Tech for more than 2 years. Since using The Bug Master, insects, spiders, etc. have been dramatically reduced in our home. I will NOT switch to another pest control even if it is cheaper to do so. In my opinion they are the best.
V. Bierma
Bee Cave, TX
Getting help from Johnny is always frustrating
It's comprehensive.
James if very professional and prompt.
My company has used you for a long time.
Eradicate our mosquito problem entirely.
Even within a day of our home being treated for mosquitos, we are still getting mosquito bites and have to spend more money after paying Bug Masters on mosquito repellents, foggers, tiki torches, citronella, and several anti mosquito devices.
Well, the technician was very informative and polite to me and my wife and that is why I gave you a 3 instead of a 0. The reason for the low score is because, after the "spot treatment", I waited three days as directed by the technician and then opened the drywall to check for damaged wood, that is when I found more active termites in the exact spot that the technician was suppose to treat. Very frustrating, waist of my money and time. so I just treated it myself with some store-bought poison.
I am not seeing much of a difference in the before and after of treatment at my home.
Fast response time.
prompt replies. good details on work done.
Friendly employee (Jessie).
That you come out quickly and that you warrant the work. Also techs are knowledgeable & friendly.
Mosquitoes keep coming back!
Tech was knowledgeable
Good customer service by the technician.
prompt!!! on time knew what He was doing, in and out in a quick but efficient time.
That Jesse comes to my house and does a really good job!!!!