- Phone: 208-383-1000
based on 10975 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was not prepared to pay an extra fee for a protection service and so that I feel was not mentioned upfront and was more of a sales tactic in order to get more revenue.
Convenience. Courtesy. Ease.
Do a great job, services reasonably priced
My Tech did a great job. Went the extra mile to try and get my worn carpets to look their best.
My carpets turned out beautifully, I am very happy.
Jacob is nice and professional. THANK YOU, I will always use Zerorez
Just bought a house, yay! Needed a couple of carpeted rooms cleaned, so I thought about the rental stuff since I’m a diy’er. But my wife said, no soapy residues! Then I thought about the steam cleaning competition. But my wife, again, said no, and started looking at the reviews of local Boise cleaning services. Man, am I glad she did!!! Zerorez floated right to the top. I went online and set the appointment for the next day, but decided to call them to see if they had any “same day” appointments open; they did! Confirmed for later that afternoon. Ben, the service guy, called to say he was running a little late at the earlier appointment, but he still was able to make it that late afternoon. When he arrived, it was later than we hoped but that was okay, he still kept the appointment (others would have declined and cancelled for another day)!! Ben was knowledgeable and knew his stuff. He explained everything we needed to know about the carpets. We knew the people who sold us the house had a dog, but we didn’t know about the hidden spots on the carpet. Ben shined his black light and wow!!! the spots glowed like a massive lime green puddle. After Ben’s treatments, the hidden stains were gone and the carpets were clean again! He really went above and beyond! I highly recommend Zerorez for your carpet cleaning needs. Thanks Ben!!!
Jacob C. was courteous, knowledgeable, and professional while being kind. Jacob did a wonderful job cleaning my white sofa. I found the online scheduling easy and convenient, and I was notified when he was about 30 min from my house. The company also has an easy on line payment process. Great experience!
Service was reasonably quick and carpets are clean.
No rez
The technician was early. He was very professional and informative. He gave me a chance to ask any questions. He did a great job. I certainly appreciated the fact that you were able to work me in so quickly.
Thank you.
Fast and excellent job
Everyone we deal with are extremely nice, fast, efficient and always does a great job.
Did an excellent job, very nice too.
They did a great job on my carpet and upholstery and I highly recommend them. Stains and odors are gone!
Great customer service will recommend to friends and family.
Efficient and always do a good job !
Cody, he was amazing and thorough and very personable
I had my Couches cleaned and they looked worse than they did before they started, I have photos, it makes sense. I also took work off for that. They came back again for free and again I took off work and lost money. The guy that was here the second time said if they need to come back I have to pay. The Couches look better but they still are not clean. I don't have money for someone else to do it. I would not recommend for the fact that the job was never finished and I could have had someone else do it correctly the first time. So it's upsetting.
Cody did a great job for us. We will request him in the future
Joshuah was a wonderful technician. He was able to answer all of my questions, was willing to extend his hose all the way to a third floor apartment, he put a lot of effort into getting the smell out of my carpet, and did a great job of making me feel like a valuable customer. His efforts were above and beyond.
Jacob was very professional and did a great job cleaning our carpets!
On time (early in fact), friendly, honest, and affordable.
I have used them several times and they always do a great job.
Technician was professional and I was at ease having him in my home.
I like that there is no residue and that it dries fairly quickly
The professionalism, courteous, and the carpets look fabulous!
Thank you!!
Your technicians always do a good job and are conscientious and caution while moving hoses and equipment through the house. Really appreciate floor fans to help dry the carpet a little faster.
It was a good job. The operator you sent was friendly. He did a great job...the carpet looks almost like new. I'll recommend You. I've used you before and will continue to use you.
I love that the carpets dry in 4-8 hours and are so nice and clean. I had my dining room chairs, rocking chair, couch and recliner cleaned, when had carpets done! Everything was so clean! I will definetly be a return customer!
Easy to book, friendly staff