What our clients think of us!

people first and thier knowledge and commitmtent next

Merry maid Christina came today and she did a good job!! If I didn't rush her, she would have done better. But, that's my fault, not hers.. Also, I would very much like to have a set time when Merry Maids come to my house. She said that she would run this by Lino. I would prefer 9 AM.

We also had a little talk on as to when to swiffer and to vacuum the rugs. I believe swiffer/mop FIRST and then vacuum SECOND. All in all Christina is a KEEPER. May I request her next visit? Thank you. Name removed

lately, the attention to detail has been lacking. This past Thursday (Jan. 26), the cleaners left the master shower dirty -- looks like the faucet was shined and that is it. The tile walls still had a film and hair on them and the white tile floor had footprints. very disappointed and thinking about finding new cleaners.

No real disappointments at this time

The house looked so much better after the deep clean. The ONLY issue I had was I specifically asked that the cleaning be done after 3pm and the ladies were here late morning. It is important going forward that the crew be here at the earliest, 2pm.
Thanks

I like the consistent quality cleaning I receive each week and the flexibility to add a special job when needed.

My house looks so neat and clean when they are done

Dusting was the main issue. Back splash ledge were not cleaned in the bathroom or kitchen. Also picture frames and desk had dust left on them.

Just wanted to do a follow-up with you regarding the recent services provided by Merry Maids. Not sure if Limo updated you after my conversations with him. To say the least, I was more than disappointed with the services. Merry Maids was highly recommended by people I know who have used the service before. I was under the impression from our conversation that the following was including the $480 price:

all kitchen cabinets cleaned inside and out-not done on 1st visit-only those that I left open done on 2nd visit.

bathroom walls cleaned-not done on 1st visit-done on 2nd visit

walls washed down in all rooms-we even had discussion about whether or not you had a product to use on the kitchen wallpaper-no walls done anywhere

stove and refrigerator cleaned-not done on first visit-done on 2nd visit

5 windows in kitchen-washed on 1st visit-windows only, no woodwork/window frames cleaned on 1st visit-not cleaned on 2nd visit

light fixtures-you had said they would clean/wash the globes-none done-still have cobwebs seen on your visit

When I did the first walk through on Friday-yes the windows were all cleaned, except for the ones mentioned above. All carpet was vacuumed, woodwork cleaned, hardwood floor in bedroom was washed, bathroom floor washed and kitchen floor somewhat washed.

I spent my time today cleaning everything above that was not done. I feel as though I severely overpaid to have windows and floors cleaned. Not a happy customer!

Kevin is dedicated to doing his job well - He is generally prompt and does the job.

I would like to get the cleaning schedule for 1012 so that I can plan accordingly. I have called a couple of times but to no avail.

always on time --- always good service

The women that have cleaned my home have been very nice and professional. They work efficiently and have always been friendly and happy as they work. The cleaning has been good. My only comment and question is with the floor cleaning. I see them vacuuming but I have not felt that the floors have been scrubbed. I do not see any bucket or mop. I feel like the floors have been "wiped" but not really cleaned.
Thank you

I discovered money missing from my home. I'm not happy about this at all.

Consistent people. Some are much better than others. I have requested specific people in the past however that doesn't seem to hold any weight as I still get different people week to week.

all of the people that come in to our home are very professional, no nonsense dedicated workers. You should be very proud of all of them.

you did not disappoint, the cleaner did a very good job

Friendly workers and a thorough job

I find areas ex:( under edge of rugs, mirrors, rungs of chairs & window sills ) still not clean.

Bathroom tile & light fixture could be attended to also.

the details are often missed such as cleaning behind doors or under bureaus.

Cleaner was pleasant and walked me through finished house. On the surface, things looked good. However, later, when I had time to check all the details, several things had been overlooked. This was supposed to be a deep cleaning to prepare for sale of house. However, the top of fridge had not been done, windowsil in office still had dead mosquitoes on it, leaving me to think it had not been dusted. Though area rug in office had been vacuumed, the wood floor around it was still dirty. A coin that had been on an area rug was still there, leaving me to think that it had not been vacuumed, under bed did not look like it had been done. A vent I specifically asked to be cleaned was overlooked. I was suspicious when the company sent one person to do this "deep cleaning" and even more so when it was completed in two hours. On a positive note, the tub, bathroom floor, and light fixtures were visibly cleaned. I think the service would be ok for a house with an excess of dirt, but definitely not a service I would want on a regular basis...would be cheaper to hire a babysitter for a few hours and do it myself, I am not looking for a "fix" just want company to be a little more honest about what a "deep cleaning" really is.

The cost is very expensive. I would have Merry Maids more often if they would reduce the cost.

The service gives me the ability to spend time with my family.

The major reason I like Merry Maids services is that I can customize my home's cleaning needs and know they will be taken care of. Merry Maids is a very professional service and I have recommended them to friends and family.

They do a great job

My bathroom wasnot properly cleaned and the price on the contract was not accurate. That's false advertisement. Also all the work they said would be done didnot get done

I guess they get the job done, but to be honest...sometimes I think they come in sweep the floor, make the bed and throw a sheet of paper on the table to prove they were there and leave.

Cleaning is just ok, nothing great

I was particularly pleased with the cleaning job today and would hope to see these two women clean my house again. The women
who cleaned my house payed particular attention to detail and were efficient in the process. Please send Jody and also Theresa any time possible!

The house is always clean and tidy after visits, and the ladies often do little extra things they might find on their visits like folding a piece of clothing left behind or cleaning a dish in the sink.

We were really pleased with the initial cleaning. We have found all the personnel very respectful which we have really appreciated. There have been some mixups regarding days and times which has been a minor frustration. The interim cleanings have been mixed... some better than others, but overall acceptable.