Customer Testimonials

Clean, staff and price

Is to make reservations, easy entry, great shuttles, easy exit!

Excellent service and you have a terrific team working for you!

It is very reliable and smooth. From booking online to collecting your car on your return. The bus is always very quick to pick you up! And a special thanks to the person in duty at the exit desk on Saturday 1st in Cleveland at 5.30/6pm. He was very nice and even offer some water, after our horrible journey back!

People were friendly and courteous. I was able to get right to the airport and dropped off right in front. When I got back my car was warmed up!

easy to park and ride to the airport. easy to get picked up and taken to the car.

Rinh was a great driver, he was happy to help us, very upbeat, a good man.
I like the service in general, and have used Executive before.

They were very friendly and supportive. Great Customer Services

It’s easy to book parking, checkin/checkout is efficient and cost is reasonable.

Very helpful, friendly and prompt service.

Nigel was great!

Convenience. Fast service. Friendly people.

Very convenient - easy to get in and out of. Friendly drivers.
Thank you!

The pick up and drop off process workes very well

The driver had going and coming home was very friendly and helpful.

Rinh was extremely helpful in getting us out of the lot as we did not have a QR code.
He was very courteous, thorough, and had a wonderful personality!!!
Who ever gets to ride with Rinh as their driver is very very lucky!!!!

Easy parking, staff and drivers was very courteous, polite and helpful. Cashier was very helpful and pleasant too.
Garage is safe and spacious!

Great service

Easy, convenient, online check out. Everything was easy to understand. The text updates are great. The informative text, even better. I followed instructions, sent a text even I was ready for pick up and vehicle was pulling up in about 1 minute. I love that they pick you up at your car and do you off to it as well unlike others. And the lot is big, send more legit, reliable and safe.

Other than no waiting and quick service is the fact that the drivers and checkout people are very helpful and cordial.

I liked the valet service and ease of booking reservations

This is easy great due to cover parking and the shuttle service is fast and dependable.

Very quick both taking us to the airport and our return

Super easy!

The shuttle service was great. The drives were very helpful.

While I was very pleased with the staff and their performance, especially bus driver Richard Abbott, I was greatly upset with Park-N-Fly's "new texting" procedure to retrieve my car. In the past, when retrieving my car, all that was necessary was to call the phone number on my ticket and very shortly was picked up. The texting procedure was time consuming and complicated. It may be a good system for Park-N-Fly, but it is not customer friendly. It needs to be amended so the customer only needs to call.

Friendly staff! Shuttle services are fast and efficient.

Efficient and friendly

Quick and fast, good respectful staff.

Premium service. As soon as you arrive there is always a shuttle ready to go, and same for pick up at airport.