based on 4392 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
More staff so it’s not so long between when the waitress comes back to check on you
Don't go in the kitchen area and stay like you don't have tables
We go to this ECW to see Becky to wait on us, She is the best waitress. We go to see her every other week, She is so entertaining.
The food was excellent!
Amazing food and great service
The food and drinks are always good.
We love ECW and have been loyal customers for 13 years but we will not be coming 2 or 3 times a week because of the prices. Both food and drink prices have increased so much you are running us away. We originally came for the reasonable prices. Now everything is so expensive my husband and I are having to share an appetizer or meal. Your drink prices are at least a dollar more than establishments a couple of miles away.
Waiter never refilled water. That’s bad when u order hot wings
The bartender/server was personable. Food came out quickly and tasted good
The hosts was very friendly and accommodating.
The waitress was slow and didn't come around often to check on us. Didn't bring plates so we could eat our chips. We ended up just having to eat them out of the basket.
The chicken quesadilla was way to greasey you had to use napkins to wipe the grease off before you could eat it.
Not one of the good experiences that I have had there.
The food was great. Service and prices are exceptional.
Offer customers a way to track the wing flavors they have tried on the app or on a check list.
The food was cooked perfectly
I received the wrong order but was called and asked to return to get the right order. I then got home and still had the wrong order.
the server was amazing
You need to add back this option on the website.
When ordering your buffalo chicken salad, you no longer have the option of fried chicken anymore, and default to grilled. I prefer the fried chicken on the salad, so I must call the store each time I order, to ask them to change it from grilled to crispy chicken, which the NMain crew has been awesome taking care of my request.
I would like to have the option online to select this online again. I feel I can select an option online faster than me ordering, calling the store (sometimes on hold), and then having to have your front help having to relay to the kitchen my request.
Awesome staff on NMain. Never had an issue there and if I did the management there has always made it right.
Fast
Friendly staff
Good prices
Good portions
Lots of variety
The waitress was very nice and tended to us well.
Friendly staff. The food was good
There was only 2 people when I ordered for work. It took forever to get our order and then we were missing 2 ranch sauces for the wings. That shouldn’t happen- I will always check my order from now on!
Great waitstaff
Manager was helpful. Staff brought food out to vehicle where we were waiting and she didn’t have to do that.
Called in to inform the manager that the wing were over cooked and very salty… The attitude was disappointing
Cold Beer. Good service
Y’all forgot to put my ranch in the bag. Made the wings worse I eat every wing with ranch. Even paid extra for another ranch and it didn’t make it there
The food and of course the service!
The dressing for the salad was not in my to go container. Hard to eat a salad without it .The restaurant wasn’t crowded so the order should have been easy to fill.
Hard to beat the food and the service !!
Awesome food and great service!!
No suggestions