based on 4392 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always enjoy the best place in town
ordered boneless chicken and chips, my boneless chicken is just warm, maybe make sure the food is hot?
The service and the food was great keep up the good work!
The food was hot and delicious.
Love the lunch specials and Monday wing night!
Love the food, customer service
The food was amazing, our service was also amazing will definitely be back
Great food!
Great wings!!
Food was hot and delicious
Great food and speed of service
Everything was great! High quality, fresh and ready! Super nice people and great order and pickup experience!
Great job.
Great food!
Always great customer service and great food.
Great food.
I called in my order. It was prepared quickly and it was delicious once I made it home to eat. I enjoy the friendly familiar faces of the staff, as well.
Great service and friendly atmosphere’
always great food and awesome service
We order lunch weekly and love the wings!
Food was good and hot this time,better than the last time a couple weeks ago.Price was good with my rewards.
We have only ever ordered out from ECWG, so I can't speak to the dine-in experience, but I don't believe we have ever received the correct order. Most recently, an item was left out of our order, and upon returning to receive the missing item, I was quickly given the item, however it was cold and had obviously been left out.
The approach to customer care just seems to be more that of checking the box to say you did your job, and seems to be devoid of any empathy or sincere effort to provide a good experience. It just seems like no one cares.
Out of many items, slow service
I usually rate ECW Kingsport a 10… however, last visit was not. You need more help, when you put up a sign at the hostess desk that essentially tells customers that you are going to be slow… that’s not good. The beer cheese was not hot at all, cold, pasty and thick. Otherwise the food was good, service was as good as could be expected considering you don’t have enough help.
Food is good
I wish smoking was not permitted on the patio, right by
$5 pint night is great. I really enjoy all the different wing flavors.
great food great service
The food is always excellent. It normally doesn’t take very long for our food but we waited about an hour for our food and they were not very busy at all. It was really frustrating. Our server was excellent and continued to check on us and bring refills right away! But the wait time for food was very disappointing.
Everything! Food, service and variety of menu selections ❤️