Customer Testimonials
Your automated phone contact system with reminders for service visits is a plus. As the customer I like knowing when the technician will be here which allows me to talk with him from time to time to get his comments/suggestions on the lawn condition. This is a big deal to me to be able to speak with the man who knows more about my lawn than I will ever know.
no problems
Being able to ask questions of our technician if I have any.
good job as always, Carl Burton knocked and explained to me what he was putting down
I just wanted to say thank you for the excellent customer service and follow up I received regarding a concern I had on my lawn treatments. On 1/27, I received a call from Robert Loweman regarding my concerns. He listened patiently to and explained in detail what he would do to resolve the problems.
I received the automated call letting me know a service technician would arrive today to re-treat the lawn. At 7:45 a.m. Robert arrived and did in fact re-treat the entire lawn including the spot the other technician missed. Robert was extremely polite and knowledgeable and it was a pleasure to meet him. He was even kind enough to pick up my trash can that had blown over.
The last outstanding item that Mr. Loweman advised would be taken care of is a refund of $29.95. He advised that my first application should have been 50% off instead of the full $45.00. I checked my account this morning and as yet, the refund has not been deposited into my account but I will check again at the end of the week.
Thanks again for the responsive, professional customer service.
Regards,
Lynnette McLeod
That the people you send out to do the work can answer questions and make recommendations
Professionalism
The notification of service along with the quality of service rendered. Eddie A from branch 5772 does the yard service at my location. He is always professional, willing to answer my questions, and takes an interest in getting my yard green and healthy. I recommended a neighbor to Trugreen because I was confident that Eddie would render the same quality service. Excellent job!!! James
We just got serviced by DANIEL LOVE and ERIC JAMERSON. I am speechless at the level of customer service that we received from them. We have been customers for over 3 years, and although we have always received good customer service, today was OUTSTANDING. The service professionals took the time to clear my backyard from all my kids toys. I feel ad that they had to do that, but I am blown away by the fact that they did it w/o anyone asking. I am truly speechless. Thank you to these 2 amazing men!
Our specialist Zach Stamper was knowledgeable, friendly, and provided great advice
Good people; dependable, efficient; results
The technician was very thorough. I has some question about the lawn due to the heavy rains and the grass being affected. The technician was very knowledgeable and help me understand the concerns.
Lawn service is great and tech's are professional and helpful. But , today, 1/29/21 at about 9:50 AM, I spoke with Customer Service Rep., Elizabeth, who help me correct my mistake of over paying my bill. I paid with a credit card for the year. I was in a panic! She was patient, respectful and kind. She took care of the problem, credited my card and was done! Awesome service!! Thank you Elizabeth!!
Great service and improvements in lawn and shrubd
Jonathan Allen was very professional and gave me lots of information.
I would give him 2 - 10s.
Would like for him to be my regular person.
The technicians are always prompt, thorough, and leave a message about the service they performed.
Hello TrueGreen. Just wanted to let you know how much I appreciate professionalism and wisdom of my last lawn service specialist. If it would be possible to ask you to assign Jonathan Allen to my property to provide lawn service in the future. Thank You
My lawn looks incredible since using your lawn service. So much that I got one of my neighbors to use the service as well.
Eddie is great. Also done a great job, always rings my doorbell, so I know he is here (because I have a Dog)
Keep up the great work.
So far, so good.
It keeps my lawn and trees and shrubs as healthy as possilble and if something appears they come back to rectify the problem.
Thanks for the job well done.
Quality of results and price.
Timely and made sure all the trees and plants were treated
The yard looks better this year because TruGreen serviced it last year.
I never have weeds since I got true green
Arrived on time - completed task - Good Job
branch 552 jeffery k- courteous and professional- thanks!
TruGreen cares for my lawn efficiently and regurlerly.
Works
They schedule service in advance and always show up. Yard looks nice due to their services.