Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31039 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 19, 2014 — Rated 9 out of 10 by S.O. Zerorez Salt Lake City
What do you like about our products and services?

I was pleased with the service that I received. My carpet looked clean and the technician was pleasant and efficient. Thanks

Report a concern   August 19, 2014 — Rated 10 out of 10 by K.K. Zerorez Salt Lake City
What do you like about our products and services?

Our carpets are much cleaner than we thought they could be. The service men were professional and thorough.

Report a concern   August 19, 2014 — Rated 10 out of 10 by D.W. Zerorez Salt Lake City
What do you like about our products and services?

The friendliness and thoroughness of your staff as well as how clean the carpet got.

Report a concern   August 18, 2014 — Rated 10 out of 10 by M.K. Zerorez Salt Lake City
What do you like about our products and services?

I liked the online scheduling and convenience of payment options.

Report a concern   August 18, 2014 — Rated 9 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

Great people and easy to work with.

Report a concern   August 18, 2014 — Rated 4 out of 10 by V.T. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was told that I was the fourth appointment for the day. My appointment was to be in the afternoon. I waited around all day and FINALLY at nearly 7 pm the tech showed up. I do not consider 7pm to be "afternoon." I considered it to be evening . I do not blame the tech for the lateness of the work. however daylight was leaving and viewing the areas to be cleaned would have been easier earlier in the day.

If I had known that my carpet was not going to be cleaned until so late in the day I would not have even made the appointment. I should have read the reviews found online. I would not have been surprised. I was on the verge of placing a complaint with KSL Radio letting the advertising staff know how the lack of timeliness might ruin the company and ask why they support a company with a poor record of timeliness.

Report a concern   August 18, 2014 — Rated 7 out of 10 by B.W. Zerorez Salt Lake City
What could we do to improve?

i AM HAVING PROBLEMS WITH THE CARPET BEING CLEANED PROPERLY THE FIRST TIME. YOU ARE GREAT TO COME BACK AND FIX AREAS MISSED OR NOT PROPERLY CLEANED HOWEVER, IT WOULD BE BETTER IF I DID NOT HAVE TO CALL TO GET IT RECLEANED

THE REPRESENTATIVES ARE GREAT TO WORK WITH, HOWEVER, AM NOT SURE WHY IT DOESN'T CLEAN CORRECTLY THE FIRST TIME.

Report a concern   August 18, 2014 — Rated 8 out of 10 by T.P. Zerorez Salt Lake City
What could we do to improve?

Our carpet felt kind of crunchy afterwards. Not a big deal really, just the only reason I left an 8 instead of 10

Report a concern   August 18, 2014 — Rated 9 out of 10 by S.J.N. Zerorez Salt Lake City
What do you like about our products and services?

Your people do a good job of cleaning.

Report a concern   August 18, 2014 — Rated 10 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

Stay cleaner longer,good service.

Report a concern   August 18, 2014 — Rated 9 out of 10 by K.T. Zerorez Salt Lake City
What do you like about our products and services?

Courteous and prompt technicians, good quality job.

Report a concern   August 18, 2014 — Rated 10 out of 10 by Coleen Hamby Zerorez Salt Lake City
What do you like about our products and services?

He did a beautiful job. He was very professional and pleasant. There was no chemical smell and the carpets were dry very fast. I would definitely recommend your services to my family and friends.

Report a concern   August 18, 2014 — Rated 10 out of 10 by K.S. Zerorez Salt Lake City
What do you like about our products and services?

No chemicals. Rick was awesome -very informative and a thorough worker. Will request him again.

Report a concern   August 17, 2014 — Rated 10 out of 10 by D.R. Zerorez Salt Lake City
What do you like about our products and services?

The floors looked clean, smelled clean, and dried quickly.

Report a concern   August 17, 2014 — Rated 10 out of 10 by Elizabeth (Lisa) Norton Zerorez Salt Lake City
What do you like about our products and services?

Zerorez has been our carpet cleaner of choice for more than a decade, and you never disappoint us. Even a 15-year-old carpet returns to nearly-new appearance after your visits. The drying time is far less than that of other companies we used in the past.

Report a concern   August 17, 2014 — Rated 10 out of 10 by K.C. Zerorez Salt Lake City
What do you like about our products and services?

I am happy with the results. My stairs were stained and worn, and the tech was able to clean them.

Report a concern   August 17, 2014 — Rated 10 out of 10 by M.K.P. Zerorez Salt Lake City
What do you like about our products and services?

My carpets seem to get cleaner with your company than any other I have tried.

Report a concern   August 17, 2014 — Rated 10 out of 10 by Jan Purdy Zerorez Salt Lake City
What do you like about our products and services?

You use quality products and your employees are friendly and efficient.

Report a concern   August 17, 2014 — Rated 10 out of 10 by Nicole Long Zerorez Salt Lake City
What do you like about our products and services?

Great communication on when the tech would be coming to my house. Very friendly and thorough! Max was great!

Report a concern   August 17, 2014 — Rated 10 out of 10 by A.M. Zerorez Salt Lake City
What do you like about our products and services?

My tech was Luis he was great and made sure I was happy

Report a concern   August 16, 2014 — Rated 10 out of 10 by M.T. Zerorez Salt Lake City
What do you like about our products and services?

It got the pet urine out.

Report a concern   August 16, 2014 — Rated 10 out of 10 by S.A. Zerorez Salt Lake City
What do you like about our products and services?

Friendly people, good service, thorough job. The carpet looks like New. And no more stains. I've used Zerorez for years and will always go back.

Report a concern   August 16, 2014 — Rated 10 out of 10 by S.W. Zerorez Salt Lake City
What do you like about our products and services?

It was fast cleaning time and drying time was pretty quick too.

Report a concern   August 16, 2014 — Rated 10 out of 10 by J.K. Zerorez Salt Lake City
What do you like about our products and services?

Carpets are clean and not crunchy. The guys who came were clean-cut, polite and helpful.

Report a concern   August 16, 2014 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

The carpets are cleaned well and everything is explained thoroughly.

Report a concern   August 16, 2014 — Rated 10 out of 10 by Keith Knowlden Zerorez Salt Lake City
What do you like about our products and services?

THE CLEANING BROUGHT THE CARPET BACK TO LIFE,AND IT DOESN'T SMELL..

Report a concern   August 16, 2014 — Rated 8 out of 10 by T.F. Zerorez Salt Lake City
What could we do to improve?

Improve phone answering; generally get a call saying I am 3rd or 4th in line.

Report a concern   August 15, 2014 — Rated 9 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

Good clean on carpets and dries quickly

Report a concern   August 15, 2014 — Rated 10 out of 10 by Robert Ramos Zerorez Salt Lake City
What do you like about our products and services?

Carpets looked fantastic. They were in and out and did a great job. Couldn't have been more satisfied. Both employees were very professional and hard working. My only regret is that I Wish I found you guys sooner.

Report a concern   August 15, 2014 — Rated 7 out of 10 by B.F. Zerorez Salt Lake City
What could we do to improve?

Your technician was very well mannered.
It seemed the odor in the carpet could not be taken out without an additional charge, a $75.00 gallon treatment.
The odor and staining is caused by my 92 year old mother who has dementia.

I've used MOST WANTED (SL County) before and DELUX (Kaysville) and neither of them charged extra and were very successful.
Just trying Zerorez out of curiosity.


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