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31039 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our carpets are much cleaner than we thought they could be. The service men were professional and thorough.
The friendliness and thoroughness of your staff as well as how clean the carpet got.
I liked the online scheduling and convenience of payment options.
Great people and easy to work with.
I was told that I was the fourth appointment for the day. My appointment was to be in the afternoon. I waited around all day and FINALLY at nearly 7 pm the tech showed up. I do not consider 7pm to be "afternoon." I considered it to be evening . I do not blame the tech for the lateness of the work. however daylight was leaving and viewing the areas to be cleaned would have been easier earlier in the day.
If I had known that my carpet was not going to be cleaned until so late in the day I would not have even made the appointment. I should have read the reviews found online. I would not have been surprised. I was on the verge of placing a complaint with KSL Radio letting the advertising staff know how the lack of timeliness might ruin the company and ask why they support a company with a poor record of timeliness.
i AM HAVING PROBLEMS WITH THE CARPET BEING CLEANED PROPERLY THE FIRST TIME. YOU ARE GREAT TO COME BACK AND FIX AREAS MISSED OR NOT PROPERLY CLEANED HOWEVER, IT WOULD BE BETTER IF I DID NOT HAVE TO CALL TO GET IT RECLEANED
THE REPRESENTATIVES ARE GREAT TO WORK WITH, HOWEVER, AM NOT SURE WHY IT DOESN'T CLEAN CORRECTLY THE FIRST TIME.
Our carpet felt kind of crunchy afterwards. Not a big deal really, just the only reason I left an 8 instead of 10
Your people do a good job of cleaning.
Stay cleaner longer,good service.
Courteous and prompt technicians, good quality job.
He did a beautiful job. He was very professional and pleasant. There was no chemical smell and the carpets were dry very fast. I would definitely recommend your services to my family and friends.
No chemicals. Rick was awesome -very informative and a thorough worker. Will request him again.
The floors looked clean, smelled clean, and dried quickly.
Zerorez has been our carpet cleaner of choice for more than a decade, and you never disappoint us. Even a 15-year-old carpet returns to nearly-new appearance after your visits. The drying time is far less than that of other companies we used in the past.
I am happy with the results. My stairs were stained and worn, and the tech was able to clean them.
My carpets seem to get cleaner with your company than any other I have tried.
You use quality products and your employees are friendly and efficient.
Great communication on when the tech would be coming to my house. Very friendly and thorough! Max was great!
My tech was Luis he was great and made sure I was happy
It got the pet urine out.
Friendly people, good service, thorough job. The carpet looks like New. And no more stains. I've used Zerorez for years and will always go back.
It was fast cleaning time and drying time was pretty quick too.
Carpets are clean and not crunchy. The guys who came were clean-cut, polite and helpful.
The carpets are cleaned well and everything is explained thoroughly.
THE CLEANING BROUGHT THE CARPET BACK TO LIFE,AND IT DOESN'T SMELL..
Improve phone answering; generally get a call saying I am 3rd or 4th in line.
Good clean on carpets and dries quickly
Carpets looked fantastic. They were in and out and did a great job. Couldn't have been more satisfied. Both employees were very professional and hard working. My only regret is that I Wish I found you guys sooner.
Your technician was very well mannered.
It seemed the odor in the carpet could not be taken out without an additional charge, a $75.00 gallon treatment.
The odor and staining is caused by my 92 year old mother who has dementia.
I've used MOST WANTED (SL County) before and DELUX (Kaysville) and neither of them charged extra and were very successful.
Just trying Zerorez out of curiosity.
I was pleased with the service that I received. My carpet looked clean and the technician was pleasant and efficient. Thanks