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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
fast and effective, with no residue.
Very helpful and informative technician.
I love the residue free process. The carpet looked great. The two technicians Isaas and Pete were fantastic! I would definitely request them again and use Zerorez.
Made my carpets look and smell like new again!
Anthony arrived on time, very polite and did an excellent job cleaning our carpets
I love everything about this company!! The products you use make my carpets look brand new and keep looking new for about a year (my carpet is 15 years old)!! The technicians are very professional, friendly and willing to help in anyway they can. Isaias was the first technician that came to my home and I have requested him every time since!! He does a great job!!
The carpet just feels CLEAN. And although I've never had one dry in 4 hours like you say, at least by overnight it is ready to go.
I do want to tell you about the man who came. It was Chris Ure. He was very pleasant (we have had two who were NOT pleasant, but this was a while back - sure neither of them are with you any more). He worked out with me how to do the areas to make the $100 minimum. He also helped move a couple items I couldn't do alone. I will remember his name and request him next time.
professional workers and the carpets look and feel better after Zerorez cleaning than other carpet cleaning companies.
on the first appointment I didnt have a good experience due to the person was new and my carpets were not as clean. My husband call back to let you know, and the next day we have the carpets done again. Jace and Chriss did an excellent job on having my carpets clean again, I was able to tell the difference between the first appointment. Thank you for your service and your willingness to go the extra mile for client satisfaccion.
Luis was conscientious and friendly. Carpets look great
Easy to schedule. Friendly service. Great prices. Carpet smells so clean and dried quickly.
Fast and courteous. My carpets look great!
Did a good job, were on time, and quick to finish. Carpets look good.
Communication prior to the cleaning
I was suprized at how long it took to dry...I had the carpets shampooed on wed, and it still had damp spots, (even with fans going) Friday. It was completely dry Saturday.
It did feel clean, and looks so much better.
Seems to clean pretty good.
Jarom was super nice, did a great job explaining everything and the cleaning looked great
I was told that my technician would be to my home "around 3 pm" I found a babysitter for my sons at that time. I didn't hear from anyone until I called at 4 pm. The receptionist told me that a technician was sick and so they were running late. She then said she would find out where and when the technician would be to my home. I, again, didn't hear from anyone until the technician called around 4:30 to say he was on his way. He showed up at 4:50.
I was frustrated because my babysitter was only scheduled until 5- which meant I could not be here to speak with the technician, so my husband came home from work early to be here when the technician was here. I understand things come up and things get delayed, but I wish I would have been kept informed so that I could have made arrangements.
the tile looked amazing.
This is the only way to truly clean carpets
Serviceman explained in detail what was needed, gave me the option to use the products (no pressure). He showed me exactly what my problems were. Offered suggestions on correcting the problems. Was very indepth in his cleaning procedures and explained time I had to wait for each area to drive before I walked on it. Was very careful and used equipment to make sure he didn't bang walls, etc. Very pleasant experience under very stressful conditions. (The previous homeowner was a pig about cleaning up after her animals). He told me how to get in touch with him when I want my carpets cleaned which will be in the next couple of weeks after my grandson removes all the furniture from my place to move into his new place. Thank you Rick for a pleasant experience. I'd recommend you to anyone. Ella.
A very nice young man cleaned our carpets. He was helpful in every way and did a great job of cleaning the carpets. He explained why your products are different and better than other carpet cleaners. I am very satisfied with our experience.
Always quality work done, and friendly, competent workmen. I've used Zerorez for about 15 years without ever calling anyone else
On time. Very pleasant guy. I loved how he told me about some things that he recommended, but wasn't pushy whatsoever. I love the guards that protect the corners of my walls from the hoses. Great job!
I really like Zerorezo and they do an excellent job of doing my carpents and I will continue using them. The prices are great! My service guy (MAC) is totally awesom and I will use him every time.
Safe, chemical free
When I had my grout cleaned, the technician left a lot of residue that I had to clean myself after everything was dry. I think you need to explain to customers exactly what the process involves not only before and during, but what to expect after.
You have a portable unit for cleaning our high rise condo, and arrive in the time window promised. Your service man was courteous and very helpful.
The technicians are terrific...personable and prompt. The carpets not only look great...without left over residue...they stay clean longer.
Your service is the best and my carpets stay clean longer than with anything else that I've tried..and no sticky residue!