based on 35714 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your technology does a very good job cleaning carpets. The service person was very professional.
I have used Zerorez numerous times and have been pleased. This time, the person that did the job did not do a good job, there are several places that the spots did not come out and the heavy traffic area did not get extra cleaning. He charged me $ 177.00 and it was to be $ 99.00 for three rooms with free hallway. I am not complaining about the price so much (even though we only have areas around the beds in the two bedrooms and the living rom/dining area cleaned around the furniture that is in there), I just want the job done right. We have a cat that is 17 years old and vomits quite a bit and always before they were able to clear any spots that had not been completely cleaned by me. I was very disappointed this time.
The regular cleaning process gets rid of stains from pets,spills and dirt and makes. The carpet which we thought might have to be replaced looks great.
The technician was professional, courteous and fast.
Good quality work and friendly staff.
Estimators made appt for 8 a.m. Crew didn't show up until 9:30. Estimators said it would take 2 hours to do carpet and tile, and 1 more hour for ducts. Workers were here for 6 hours. Workers were excellent and we are very happy with the job they did. However, the two estimators need to be more truthful, or more realistic. Also, when I called to find out why the crew had not showed up at 8a.m., the gentleman I spoke to on the phone told me that it was a long way from Henderson to North LV. The time should have been taken into account at the time of the est. He then said there is always a lot of traffic at that time of the morning. Also should have been taken into account, but Strip is closed, schools are closed and traffic is light. He then said perhaps they needed to stop for gas. Should have been taken care of the day before. Customer Service on the phone needs to be improved as well.
Delighted with the job Marcus did. He was very polite, professional, informative and thorough.
Great people
Great service
Very accommodating
I found everyone I dealt with to be very polite and helpful. My carpet cleaner was Michael. He was very professional, efficient and very kind. I am very happy with the results of the carpet cleaning. Michael did suggest a deeper cleaning as traffic areas were quite soiled and I did purchased the deeper cleaning. I was amazed at how those soiled traffic areas got as clean as they are. I have already suggested Zerorez to a family member. Thank you to all the staff at Zerorez for your professionalism, politeness and efficiency. You are the best!!
Fast and my carpet looks brand new!
My $33.00 a room turned into $194.00 for three rooms because one rug was an area rug. It made no difference to me that the rug was not wall to wall. We were going to take it to Savers and get a new one. Also the price of cleaning the couch, love seat and chair was way too much. It's an old set and my 2 1/2 year old grandson plays and eats on the love seat. I just felt a quick once over, no deep cleaning, would have sufficed.
nice friendly service.
Professional and the cleaning really refreshed the carpet.
Great job, and great people
I am not disappointed with anything but your application that asks for my opinion. It would not accept my rating of 10... I am completely satisfied with my service. Your service man was exceptional in every way. Your ZeroRes service as applied did wonders to a space that was needy and the outcome was exceptional. Thanks to your technology and your serviceman's expertise my home floors are as good as new. Thanks, Dave Last name removed.
The Service and information I received from the tech Casey was awesome. He really knows the business about carpet cleaning. He explain the inns and outs and how and why they clean carpets. He didn’t Over promised anything regarding a certain part of my carpet. I really appreciate the upfront honesty
The tech was very nice and did a great day
the service providers
Chemical free friendly service.
Best product in the market. Nothing, nothing comes close to it. Carpet is clean and without any soaps to attract tomorrow's oils and dirt. People fail to understand that any soap left in your carpet, wet or dry, will continue to attract oil and dirt. That is the purpose of soap...
The best by far carpet cleaning service out there. I get the basic service and the 20 year old carprt looks almost new. WONDERFUL!!!!!!
The carpet looks great. The service guy was great as well.
Our carpet looked beautiful when John finished.
Tech did a really good job .
Your services are always provided on time and done professionally.
My service technician was incredibly polite, prompt, and professional. He did a great job and took time out to explain what he was doing and why.
The technician seemed to be knowledgeable. He explained when questions were asked and was polite. He was on time (actually early) and called before he came as I was instructed he would. However, the bottom line the carpets he cleaned look great and I thought his pricing was fair and reasonable.
Casey was fantastic! He was so nice and did precise work.
LUIS PUENTE WAS GREAT. RIGHT FROM THE MOMENT HE CALLED LETTING US KNOW HE WOULD BE COMING TO OUR HOUSE, HE WAS VERY CORDIAL AND WARM. LUIS WAS VERY HAPPY TO BE SERVICING OUR HOME. HE DID EXPLAIN THE
PROCEDURE AND WAS HAPPY TO TAKE ANY QUESTIONS WE HAD FOR HIM.
WE LOVED THE CITRUS SCENT OF THE SPRAY AND THE CARPETING WAS SO CLEAN
AND SMELLED SO FRESH. THE BEST OUR TWENTY-FIVE YEAR OLD CARPET HAS EVER LOOKED.
IN ADDITION, LUIS PUT A LITTLE SPRAY ON OUR GROUT TILE AND WE WERE AMAZED HOW CLEAN THAT CAME OUT. WE PLAN ON CALLING ZEROREZ IN THE SUMMER TO SCHEDULE LUIS TO SERVICE OUR TILE FLOORS.
I HAVE ALREADY TOLD SEVERAL PEOPLE ABOUT YOUR COMPANY. WE GIVE ZEROREZ AND LUIS CONGRATULATIONS ON A JOB WELL DONE. THANK YOU AGAIN.
Very professional and my carpets look great!
Timely arrival, professional operator, and the price.