35785 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Likes tech Rafael very much, good work and friendly.
Steve, our technician was super friendly, very professional very transparent with us on everything that he provided. I appreciate his service thank you.
Everyone we dealt with was very responsive.
AlwYs excellent service and employees.
Fast, thorough, and Major is a true professional.
Carpet dries in reasonable time
Our carpets were soaked and we had to run fans for 2 days to dry them out. We have had this service done previously a few times and never had an issue with them being this wet. In the past the carpets were slightly damp but dried in 5-6 hours. We have kids & dogs and this was truly a disappointment & an inconvenience. We love Zero Rez but we’re very let down this time unfortunately. :(
Everything
The technician, Richie, called before arriving, he was pleasant and finished the job in a timely manner. The carpets looked and felt so much better!
We are happy with the work they did, they did a great job!
Always trust I'll have timely service from a very helpful carpet technician.
Quick, efficient and friendly service.
Bring back promotions and specials
Tracey was great. Provided excellent service. Very informative about Zerorez services.
We have been using Zerorez for years. We have never been disappointed with their service. Technicians are polite, careful and efficient.
Everything was great, but they left a spot. I would like readdressed. Please contact me to reschedule.
Phone number removed
Thank you
The service rep Ricky was on time, definitely knew his business, nice to work with, Completed the job, the carpet looks great
The minimums are absolutely ridiculous. Getting charged over $100 for less than 30 minutes worth of work is highway robbery.
Your company was highly recommended by my friends (Eric and Heidi meidenbauer). It was easy to set the appt up and confirmation was easy. Pricing was noted up front. The young man (Tallon) who cleaned our carpet was prompt, professional and very helpful in explaining costs of add ons without trying to be pushy. Very happy with the service and will definitely be using you in the future! Thank you
Asael was the technician who cleaned my carpets on 3/13/24. He was very polite and knowledgeable. He took his time to work on stains my carpet had which I really appreciated. He is the best technician I have had here since I started using Zerorez. I would prefer to have him clean my carpets in the future. First name removed
Clean and no residue. Tracy was quick and efficient. Carpet and steps look great
Workers were on time, efficient and personable.
No complaints .
I like the offerings available from the company. It's disconcerting that the final price is always higher than the quoted prices due to the add-ons.
My carpets look great. I would definitely use the, again.
Quick, Efficient, Reasonable Price, Friendly
The technician arrived on time. He was very friendly and still professional. My carpets are over 5 years old and they looked like new after the cleaning. He also cleaned my tile and grout. They also looked like new. The carpet dried much faster than I expected.
The service was excellent and Bryan explained everything in details and was great. My carpet feels like new after the cleaning. Drying time was around 5 hours to all the rooms. Definitely will use them again. Great job!
Fast, efficient, kind and thorough.
type of cleaning materials, prompt service, reasonable cost, professionalism and friendliness of all staff
Major did a great job... on time,
knowledgeable, professional and friendly.