based on 35859 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The extra steps that are taken to insure a good job. Seems to dry faster and without the stiffness I am usually left with.
The technicians are very knowledgeable and professional. Tori, in the office, is very friendly and accomodating. The carpets and tile always come out amazing and stay cleaner longer! This was my fourth job I had Zerorez do for me and if it's up to me they will be the only company I'll use!
The products work, they got the smell completely out. The service was top notch.
I thought my carpet was ruined. My dog had the runs all over the carpet. I am so impressed with your service that I invite friends over just to see how wonderful it looks.
I like that the the spots don't come back. No odor after you clean. Dry's quickly. The person that cleaned the carpet was trustworthy, I didn't need to worry about leaving them alone in a room. He came in clean and neat, told me what he was going to do for the money, and didn't try to ask over and over if i wanted additional things done so that the company could make more money. I have had Zero Rez clean 5 times now and was very happy every time.
Roy Lewis is very knowledgeable, and gave me some great ideas about what Zerorez could do for me in the future. I would definitely suggest that anyone who has a cleaning need, and especially those with asthma or other allergies, contact them for an evaluation of how they can help keep your home clean and comfortable.
Zero residue - carpets stay cleaner looking - feel good too! Professional technician who is also knowledgeable. Thank you Zerorez!
The technician was on time and very courteous. The carpets were cleaned well.
Very friendly staff that knows carpets!
Your product worked better than my regular company
great people, great service, great results.
Eficient and great cleaning
ON TIME FAST EFFECTIVE CLEANING AND dOUG THE OPERATOR WAS TERRIFIC. gREAT SERVICE.
It dries fast and the carpet is soft not crunchy!
I like that no residue is left on the carpet and there are no smells from the cleaning process. I am very happy with your service agent, Dave. He has cleaned my carpets several times and has always done a very professional job.
Cleaned liked the rugs were new. Faster than other services.
The great results!!!!
Service: I like the call to confirm the appointment, the call from the serviceman (Bobby, in my case) that he will be arriving, the friendly manner with which I was treated, the cleanliness and efficiency with which the service is provided, the quick clean-up.
Product: I like the effectiveness of the cleaning, the lack of smell or chemical residue, the quickness with which the carpet dries.
Great service personel. Effecient. Great results.
I like that the carpets do not get dirty as fast as other carpet cleaners. I also like that the technicians are very professional and thorough. My technician forgot the Master bedroom closet, however.
Promptness , informative , efficiency , results .
good quality cleaning
I called you to clean our carpets because I can't stand it when other companies have their technicians act as salesmen and try to sell you other services. That is what Dave did yesterday. He tried to sell me on stain guard and special cleaners for pets and deep cleaning and quite frankly, I found it upsetting. He is a very nice guy and when I told him I was not interested in purchasing other services after spending over $600 to clean my carpets in this economy, he stopped with the pitch. Other than that, he did a great job cleaning carpets from what I have been able to tell so far.
Lower your prices.
We like your products and services because they seem to clean the carpet better than others we have used in the past. However, after the technician left on Thursday, February 3rd, we found it harder than usual to clean the mess that was made on the tile pathways at the edge of the carpet. There has always been spillover on the tile but this time it was more than ever before.
Bigger, more powerful equipment, truck mounted, lasts longer - Yeah Yeah, but I guess I have to ask - Does it last twice as long, becuase you came in exactly twice as expensive as another very well known service with truck mounted units.
Courteous technician who had knowledge of the various rug fibers and products. The carpets and area rugs looked clean and bright when finished.
effective, efficient, friendly
You are great - terrific cleaning - willing to come back for a 2nd shot - on time, cooperative, well-priced- I recommend you to everyone in Sun City. You are the Best.
First name removed McCanna
It seemed like Doug, your operator knew what he was doing. I was surprised at the call back needed to take three spots off the cleaned carpet. I point out these spots when we did our initial walk through. I almost felt it was done on purpose to try to sell me a process. It was not a deep dirt spot. I did not appreciate all the upgrade selling he did when this cleaning was already the most expensive cleaning i have ever paid any carpet cleaner in the past. We had two spots in two different locations he had to work on.
I am certain you do commercial cleaning on a fixed price basis, and my household carpets are a lot cleaner than most commercial carpets you do.
We are on a budget for household expenses so I must seek services that are in the price range to the quality I am looking for.
I would probably use Zerorez again, but would ask for another carpet cleaner operator.
I think Doug is " burned out" in doing this job. My neighbor across the street just moved in last year and asked me who I would recommend. I gave him your phone number last week.
If he calls, send him an operator that will stick to his price. He is also a budget minded homeowner.
Incidently, your truck was also leaking oil fluid on the street which you should fix the oil leak. it will save you money on replacement oil also......
DavePhone number removed