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based on 25832 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The smell gave my entire house a clean fresh smell. The carpet looks great, and the young man who cleaned it was professional yet friendly. He explained everything he did, cleaned up after himself and did a great job.
Your people are very responcible and hard working. Thank you, Dona Last name removed
Zerorez is fantastic. I have used you for several years and am always pleased. I always recommend you to friends and family! Chris was my service representative this past time and he did an exceptional job!
Very pleasant personnel in office and field. Professional and hard working.
The service provider was great, Patrick. He was curteous and punctual!
Everyone I interacted with was extremely friendly and helpful! My carpets and sectional look great and it was all done while staying green!
great services and products were great with no after ordor
I got a fair price for the service. The service guy appears to be professional. I would like to see more attention to the details in your next service. I could see marks on my light carpet after it is dry and the front side of the arm of the chair that was cleaned is still dirty. I will need to request another service soon as we had an incidental spill at home recently. I hope some of the left-over issues could be corrected. Thank you!
Very nice Job. Spencer explained all the services. Very courteous will use again
dependable and consist
Prompt, explanation is understandable, friendly, GREAT job
The technician was friendly and on time. The products were/are safe for my dogs.
Clean and neat. Very personable. Willing to work with my needs
Friendly, products are quick drying,
Very friendly ,on time ,and gets the job done and out of your home.
The technician was very courteous and knowledgable. My sofa, chair and ottoman are very clean. The look great
No harsh chemicals and odors, and the tech was very prompt and efficient.
Clean smell, associate was on time and very educated about the product and process.
To be honest...I don't know. We had Zerorez to our house twice in about a month period. We have 2 dogs. One was being housebroken and the other had a bladder stone. We had Zerorez come back a second time. What happened was...weird. The carpet looked great, for about 24 hours. We started noticing stains that were not there before, in particular a line that made a corner in the middle of a traffic area. I don't know if the water used was bringing up deep down dirt or what, but the carpet looked the worse it had ever been after this last treatment.
The tech was professional and did an incredible job. He explained the product and what the process was. Very professional and did an outstanding job
In the past five years I have used four different carpet cleaning companies and they have all failed the test. Problems range from enormous amounts of white powder residue left behind, to hard carpet fibers, to a mediocre job of cleaning, not to mention the cost. Needless to say I will never use any of those companies again. I have not vacuumed after your cleaning but I have not experienced any of the before mentioned problems. You get two thumbs up and high reccomendations to my friends and neighbors. Thanks for a job well done.
We have already recommended you to the Quals and they are calling you. Good product good service.
Great cleaning job and the stains are gone!!!
You did a good job on my old carpet.
I think Patrick did a great job. The grout cleaning did not get as close to the edge in or masterbath as we had hoped for. I also have a dead patch of grass in my yard where the truck was operating.
The service was performed in a professional and timely manner, and Brian was knowledgeable about the process used. The fact that no chemicals or cleaning products were used only makes sense that no residue was left behind to attract dirt. We are quite happy with the results.
Great results. And experienced technicians who explain everything to you.
Zerorez leaves the carpet smelling fresh and not too wet - it dries quickly. Patrick was polite and pleasant. :)
I thought the products were excellent.
Love that you are not depositing more soap in my crummy carpet. Also, I loved my technician. He did not pester me to sign up for $100s of dollars of non-essential extras. I did a $59.95 for 3 rooms before and it cost me $239.00 overall. Hmmm. He was incredibly nice as well. I have recommended y'all to about 6 different families just this past week. Thank you for your service and such an honest business model.