Guest Testimonials
The new seats are very nice. But I have been a loyal customer for over two decades and bought one of your beer mugs years ago when you first started selling them. The selling point at that time was that you would pay the same price indefinitely if you bought the mug. In fact this has not been the case. I went to Santikos twice this week.... at the Galaxy I was charged $ 14.50 for my mug of beer (over 30% higher than when I purchased the mug). A couple of days later I went to the Embassy and paid $ 11.50 for that mug of beer.... still more than when I bought the mug with the understanding that I would be charged the same price going forward as long as I used the mug. Not good practice people. Leaves a bad taste in my mouth. Please address this issue going forward and charge a price that is at least close to what you originally promised when you were selling the mugs..... and please be consistent from theater to theater. Second Issue.... This month was my birthday month. As a loyalty member I was informed I had a free movie..... but could not figure out how to use that credit when buying my tickets online. I inquired with management this week at the movie theater and was told I had to buy the ticket in person at the theater. I let him know my understanding of what he was telling me was that, to get the good seating I prefer, I would have to come to the theater twice (once early to get a good seat) and then later to see the movie. He told me that my understanding was accurate. Again, bad practice and a bad taste in my mouth.... and not really a birthday gift I can use. Don't see why one can't present his telephone number and his drivers license and be handed a movie pass for future use. Please share these things I am not liking about my Santikos experience. Otherwise I do love the entertainment you provide. A little tweaking would be real nice and remove that negatives I experience when I go to your theaters. Thanks.
like the remodel only problem I have is I am short and when I recline I cant see bottom of screen
Seats and getting your own popcorn and drinks
Friendly staff wonderful atmosphere. I absolutely love the new renovations.
The upgrades and the convenient location. Walls are pretty bland. Need to add some movie posters.
It was very user friendly and when we did come across people they were very friendly.
Absolutely recommend! Staff always so nice plus the money that is spent helps the community! To us, it’s a win-win!!! 110% Satisfied!
Bad Boys for life.
The theater mb
The theater was very clean and the staff was friendly
i would be nice if you added the IMPOSSIBLE BURGER to your vegan menu....on the overall i love this movie theater... its small and comfortable..love it...second time back and we will be back again and again..
everything ! the nice customer service and the amazing improvements of the theater !
Clean
Spacious seats
Everything
The associates were friendly and helpful. It was beautifully remodeled as well. Very nice experience.
Everything! The cleanest movie theater I have been too.
I love the remodeling of the theater...the seats are so comfortable! I also like that you can simply buy your tickets and refreshments all at once with only 1 transaction.
Everything. Love the renovations and convenience.
i LOVE the Galaxy theater. I go to the movies at least a week. However, the new food ordering system is not my favorite... three times, my food has been waiting and I never received a text. i happened to go check and its sitting in the box. also, i had that i have to leave out of the movie to pick up my food....... but i still love the theater
all employees very helpful and friendly,lines in food area went by fast ,setting area super super clean even the restroom were clean LOVE,LOVE this theather
Nice recliners. Liked that it’s self service. Only thing I didn’t like was that the soda machines and the popcorn area was very dirty. There was coke spilled everywhere and trash everywhere. The trash cans were full and just needed a good cleaning. I know people can be bad at serving themselves and should do a better job at cleaning after themselves but let’s face the facts that people aren’t gonna do that because why because the movies have employees who should so that. I don’t agree with people thinking that but as a manager or employee of Santikos they should pay more attention to that area especially since it’s self service.
Love the seats and how clean it is. Everyone is pleasant.
Clean and renovated
The newly refurbished theater sparkles. It is cozy and welcoming.
I miss and want wait staff. I do not want to order food and then get called on cell phone to come and get it. I tip well. With no wait staff, I do not order anything. Please reconsider hiring wait staff. I am sure the tips help them out.
Everybody's always friendly theaters very cleaning everybody always makes you feel welcome
Simply loved the new remodel. The seats are comfortable and sound system sound very good.
The Chairs
Friendly service, amazing sound quality.
The seating and Environment
Everything, especially the chairs and self serve popcorn. :-)