Guest Testimonials
Quality experience
Great environment!
Seating area
Very comfortable reclining seats, we always enjoy watching our date night movies here!
IMAX screen
The reclining seats!!! Oh I wish I had had those when I was younger and spent all my time at the theater!!
Clean. Friendly.
Great service, clean auditoriums and excellent environment
ease of process
The first run movies are available, seating is reserved, everyone is always very professional and helpful, seats recline.
I love the reclining seats, the drink coolers, the arcade prices aren’t unreasonable, and the staff is always so kind. I haven’t dealt with the place being dirty whether it’s in the theatre, arcade, bar area, etc. so the cleanliness gets a 10 as well.
I am disabled and I had a friend buy me tickets to watch the conjuring. The seats were really high up. Thankfully, the manager on duty was able to help me explain I cannot be walking up and downstairs and he was able to change my seats so I was closer Did not have to use too many stairs. Thank you
Clean
it was nice
Atmosphere
Disliked. The upcharge for surround sound.
Not worth the money.
The Customer service and the seats in the Grand are the best in El Paso. My girlfriend and I do the movies a lot. We have been to all the different theatres in El Paso. We always choose the Grand first if the movie we want to see is showing. The associates are always professional and courteous to us. The popcorn is always fresh (I always get the BIG container). If you want a genuine theatre experience, go to the Grand. It is well worth the money.
Everything was amazing as always.
The chairs!!
Clean and safe comfortable experience
Friendly staff, great choice of movies, comfortable seats. I have been going to the theatre for many years, love it.
My experience at the Santikos was very good. Great customer service.
It was great!! It’s always clean and the seats are amazing. Margaritas are great and just an overall great experience.
The theater is pretty good but could use some paper towels in the bathroom the dryer dont work very well. The staff is pretty good and it always clean and well stocked.
We love Santikos !
Been going there as a kid and especially love the points system and rewards 🫶🏽
Everything.
The theaters and the lobby are very clean. More importantly, the bathroom(men’s) is always clean and tidy!! Employees are always nice. Movie and sound quality are top tier and the seating is plush. The Tuesday discount deal is the cherry on top! It’s funny, to me, that I’m writing a review for a movie theater of all businesses. What I’ve realized though, is that there’s NOT ONE NEGATIVE thing I can think of. I can’t even complain about the concession prices because I know the fact that they are the theater’s only source of income.
I like the variety Santikos offers. The people are courteous. The film choices are good.
Friendly fast service
Excellent customer service and great movie experience.
Clean, friendly ... great movie selection ... comfortable reclining seats ... great concession variety.