- Phone: 435-215-1175
2860 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was so easy to schedule my appointment to get our couch and chairs clean. The technician was polite and efficient. He paid attention to details and took extra care to make sure we were happy. I am not worried about COVID 19 but he was kind enough to ask about our comfort level and what we would prefer for him wearing a mask while he worked in our house.
There was a resolution all over my wood floors that took us over an hour to clean up. And there were three spots on my carpet that were just dirt not grease not sticky stuff not juice and I really thought that you guys could get them up and you didn’t. I came home and noticed that they weren’t clean. they were in the loft and I got my Chem dry spot cleaner out and a brush and a rag and it took me 20 minutes but I got it out finally I hope. And it also took longer than eight hours for a lot of it to dry. So I’m a little concerned that there’s more water on there than I was led to believe.
Came when they said they would in fact right on time.
Explained the process to me.
Carpets looked clean and felt so good.
Price was great.
Very efficient from start to finish one hour and twenty minutes to complete the process.
No furniture moved. Not even light items that could easily be moved and cleaned under. A little dissapointing
The service was great! Friendly and fast. The price was reasonable.
The rug was not completely clean or dry when picked up. It’s a mostly white rug ;-/. I’m sure they did their best.
Sam was very nice..and did a good job considering our carpet in very old. thank you
as of today gave your co. my veteran friend's no. told him you have great prices and the service is great. ( ian did my carpet ) friday... my friend's name jim fowler. sun river also.
now for me. need that great price for you to do my sofa & chair in july some time.. tks..
Love the way my carpet feels when it’s cleaned!
Like the process, no chemicals.
Would like to see the service techs wear coverings over their shoes when cleaning !!!
All your advertising of late said that Zerorez valued our safety above all else. Yet, when your employee showed up to clean our carpets yesterday, he announced he would not be wearing a mask while working as it inhibited his ability to breathe. We were wearing masks so he should have seen that it was important to us but he made no offer to wear the mask. We allowed him to do the job, since we had gone to all the trouble of moving our furniture. But I do feel that this was a serious breach of trust on the part of Zerorez. We have been customers for many years but now, if Zerorez can't keep its promises, we will consider using another carpet cleaning service in the future. We are in the age group most threatened by COVID-19 and cannot risk being infected by negligent, careless people.
Name removed
Great price. Very fast. Highly professional. Fantastic quality!!!
Awesome service. Job well done. Thank you.
My carpet looks great!
The rug cleaning service was great - they product is great - however, for people our age to move all the furniture out and back into the rooms is too much. We really wanted a good job which we received but next time we have to have a service that moves the furniture. I am 77 and my husband is 83 - too old for moving. But the job was done well and we are pleased, thank you.
The technician left black marks on the light colored chair with his work gloves after cleaning it. When it dries they even showed u worse. I had to call and have him come back and do the work again. He was a little defensive rather than admitting to his unintentional mistake. It ended up being uncomfortable for both of us. In the end the work was done well but it took two times !
No chemicals.. did a great clean up!!
It did take alittle longer to dry than I expected!
But very happy with the final outcome !
Excellent product at a very reasonable cost. It took out some horrible stains, even some hair dye! It is by far the best method of carpet cleaning on the market in my opinion. Plus they have funny commercials!
Quick, excellent effort to get in and out of the house.
I was called a short time before they were to be here, to let me know they were on their way.
Sam arrived in a few minutes and got right down to business. All of the rooms I had requested to be cleaned plus the hall were done in a very timely manner and the carpeting looked fantastic when he was finished. I highly recommend Zerorez as the carpet is left slightly damp, but not wet like some companies leave them, plus they do not try to sell you a lot of other things in the process. Sam was really excellent.
Service is prompt and schedule kept
You did a great job and the carpet dried very quickly.
I have not seen it myself, but my son has and he said it looks good.
Our floors look amazing and we jaf6 a positive experience. I highly recommend Zerorez.
Didn't take My carpet too long to dry
Did a great job but the smell was the same when we walked in even though we requested the pet treatment I don’t know if that was because it was just drying or what?
Sam a great technician and the carpets are so nice!
Thorough Cleaning.
Courteous Representative.
Market Pricing...fair.
Have used before and will again.
My carpet looks like new again! He was fast and the carpet was dry in just a few hours.
Zero Rez showed up right on time. Thank you for cleaning my carpets.
The products you use to clean with are excellent. I had red wine spilled on my carpet and you guys got the stain up. I have light carpets and you guys keep them nice and clean.
This company is the best! My carpets look amazing!! They have great customer service, they were courteous, honest with their pricing and showed up on time.
I would highly recommend Zerorez! They were Awesome!!