based on 2543 ratings.
What our clients/members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The workouts are great but the coaches and the community are the reasons I love this place and keep coming back!
Wonderful coaches and staff, clean gym and well maintained equipment. The class templates are great HIIT workouts across rowing, weighted and body-weight floor exercises and treads. Coaches motivate without calling anyone out, everyone can train at their personal comfort levels without feeling pressured.
Great environment with music, positive people vibes, and equipment
Feel the burn after the class - the best 60min workout!
Love that I come in and dont have to figure out what to do at the gym… you tell me and I do it! Its fantastic!
Amazing
Variety
The gym is very well appointed and the staff is top notch. From the front desk to the coaches, they are all great. I have really enjoyed my workouts here.
It’s awesome!
I love my studio and the workouts. I wish the studio offered daytime classes every day. I understand the volume is lower for those classes but it’s not fair to the those of us who don’t have a 9-5 or 8-4 job and/or child care before and after those hours. Working part time and having most of my time for me happens between the 845-4 hours while my kids are at school and there are only 3 days a week when there are classes between those hours.
Fees around freezing account regardless of reason.
Make sure machines sync with devices
Challenging, I don't have to think about it, just do it, great coaching.
The staff
Reduce volume of music! Way way too loud. And more variety of workouts. I get tired of 25 min of treadmill stuff every workout. And the price is about 10% too high.
The workouts are different and don't become too boring. Also great that we dont have to think and we just show up --Really appreciate the 5 AM time slot.
Challenging, can set own pace, varies, the 3 stations. Most of the coaches- high quality
Someone else tells me what to do. Results! It works.
I enjoy OT and it has been an integral part of my fitness journey for a few years now. I like the variety of the workouts and the coaches.
It is quite expensive though and I feel you need to do a better job of managing the weekend schedules, which many members seem to abuse, which gets in the way of planning weekend workouts.
I suggest introducing a cap on the number of classes, regardless of notice, that can be cancelled in a 1 month period before charges are incurred. This would stop people block booking weeks in advance and booking multiple classes on the same day.
consistency and accessibility - love the coaches and staff. I love being pushed to my limits, encouraged to succeed, but still have the understanding that there are some things I just can't do anymore, and I'm never made to feel guilty or shamed for modifications.
I love that is coach led and it moves quickly so it doesn't feel like an hour workout!
It's a great and needed workout push. Definitely a challenge.
I walked into Douglasville Studio being at my highest weight in my life. The front desk was very friendly. I took my first class and the coach was so encouraging. The staff and members are very supportive. As someone who has a history of cycling between under eating, working out too much until I burn out and start over eating and stop working out, orange theory provides a realistic lifestyle. Unlike other gyms where they praise you for working out three hours a day, orange theory staff will discuss that overtraining is just as detrimental to your health as being sendentary. The coaches make sure you are completing each exercise correctly. I have taken off almost of the weight I gained since I joined Orange Theory but more importantly, have gained confidence that I can maintain a healthy life style physically and mentally.
This is the best gym/workout facility I have ever belonged to. They really care if you are doing it correctly.
La musica
I love The group component. I also Love that I don’t Have to think about my workout, the workouts have high energy. And I love how the workouts are structured.
I like the instruction given by the coaches/instructors.
Variety.
I love the people! Super nice and welcoming!!
Great energy, great coaches, great process!