Customer Testimonials
Absolutely no complaints, it was an amazing experience from start to finish. We were welcomed, felt comfortable and made at home.
They were professional, knowledgeable on there product and the fitting. They had exactly what we wanted. Great service and follow up
Great customer service and awesome suits
very quick, excellent service. thank you!
The suit was super nice, reasonable cost to rent. I’m an oddly proportioned person but everything fit great. The gentlemen who helped me each time were great and provided top notch customer service. Very friendly, helpful and efficient. Great experience
It was busy but they communicated up front and got me out when they could. Appreciate the communication
Service
Great customer service, great quality suits thank you
great service, fitting accurate, reasonable turnaround times
The service was amazing! I think the guy who helped us was Cody, but he was very professional and helpful and made us feel confident about our rental tuxedos. We also had gone very last minute but he helped us get it same day for a wedding the following day. At first we felt like we were spending a lot of money (it was our first time renting a tux since high school) but we looked and felt classy and confident at the black tie wedding we were at. We also just rented from Men’s Wearhouse for another wedding, since it is in Idaho and there were no Friar’s, but the experience was nowhere near as good. It was awkward and the guy helping us seemed like he had no clue what he was doing and also was very awkward and uncomfortable. We will likely only be using Friar’s moving forward if possible.
Very capable people in the store and flexible timelines.
The manager Sean. He had an amazing attitude and great personality. He was extremely helpful.
Nice selection of suits. Friendly staff. Very efficient process which includes selecting the package you want, getting measurements taken, and picking up the suit the next day. The only thing I was not pleased about was when we first entered the establishment, there were maybe only two other customers in the store and a staff member hollered at us from behind the counter to scan the QR code to "check in". What if one does not have a smart phone? Does that mean Friar Tux discriminates and will not service customers who do not have a smart phone? I even pushed back and insisted they allow me to check in without scanning the QR code, but they insisted, and said I could not check in otherwise. My father who is 82 and does not use a smart phone would have been refused service. After writing this review, I have changed my mind and would probably give this company a low rating and not be likely to refer friends and family because if they don't have a smart phone, they would not be allowed to rent or purchase a suit. With this model in place, Friar Tux is promoting the dependency on smart phones for everything to rule our lives and we should be given the option for those who prefer the convenience, but scanning a QR code should not be required when there is a perfectly available staff member behind the counter able to check us in. In fact, insisting on using the QR code system continues us going down the path of fewer and fewer human interaction which is no good.
Brought my elderly father in to be fitted for a suit he needed to attend funeral services for my mother. Staff at the Downey location was very accommodating and patient within my dad.
your service is not complicated. its perfect
Always a great selection, extremely helpful staff and have provided the color schemes and style my son is always looking for in high school. Highly recommend!
I got the Tux I needed and got allot of complements on how good I looked. Thank you Friar Tux.
Easy pick up and tailoring
Great customer service
people were very helpful
Great people to work with.
Great service. Helpful and kind.
Very easy to rent, get fitted. Nice staff and knowledgeable.
The overall high quality level of customer service experienced by myself and groomsmen.
The online tracking system made it easy to the status each stage of the process.
Service was great, alot to chose from..
The time the clerk took with me to insure I was well fitted
Everything fit perfectly. Services was excellent
Supper helpful, and smooth experience, will definitely be back
We needed to buy/rent out 12 suits for our wedding. Friar Tux made it all super easy to manage all 12 men and they looked perfect! Very happy with everything and nightly recommend.
Staff was exceptional
So many stylish choices
Thank you for having such a terrific team to help all of us clueless guys