based on 90 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The administrative staff is great and very attentive to our needs. If there is an issue, they are quick to respond.
Communicaion is excellent.
More attention to detail. You should not have to ask to have an area cleaned that is specifically covered in the contract to be cleaned on a regular basis. However, whenever a concern is brought to the attention to the supervisor our needs are dealt with promptly and professionally.
First regularly scheduled cleaning service we've ever had, nice not to have to think about what needs to be done.
The representative who cleans our church has one of the best work ethics of anyone I have ever had the privilege of knowing. He not only does his job well, but advises us if he sees a potential problem. He fits in well with our church staff and is a credit to your organization.
Overall the cleaning is good but attention to details, such as dust on the blinds or baseboards, is often overlooked.
trustworthy, do a good job, listen when you have a concern
Charge more so that you can pay qualified people to do the work.
Your employees are very friendly, accomodating and trustworthy. I have been very satisfied with your company and have employed you since 2002.
less turn over and more training.
The cleaning service is always done on a timely matter and if we ever have any problems they are always solved.
You always do a good job here at the Danville Branch office. Joyce Childress
We have a great deal of square footage in our office area to be vacuumed, but we would like for ServiceMaster to pay a little more attention to detail around our employee work stations.
Stay in contact with customers
- Tile floors are not as clean as they should be. We have to remind you sometimes to clean them. We have to remove the desk chair and lab mats. If we don't you clean around them.
- Bathrooms are not as clean as they should be.
More consistant cleaning
Sometimes great and sometimes ok.
The guys we have now do a great job. Can't think of anything I'd suggest.
Efficient and thorough
your man is here every thursday on time
General dusting could improve
Julie does a fantastic job cleaning our office. She is always very professional and goes above and beyond to make sure that we are satified with her work. I would recommend Service Master to anyone looking for a quality cleaning service.
Cleveland's professionalism.
The offices are very clean compared the the service we had before.
dusting is not done on a regular basis, lots of spider webs around in some offices
Very reliable and accomodating
Our cleaning service is extremely reliable and courteous.
Consistency in the people providing the service. Not a lot of turnover.
Should not have to remind about annual larger cleaning needs (windows and blinds)
The communication is easy (via communication page in folder &/or email and phone to Manager. Issues identified are resolved promptly.
Keep the place looking better than my expectations at all times. By now you know what my hot buttons are. This can't be the first old building you've been asked to upkeep. Use your experience and deliver!
The constant quality in keeping our building clean.