Client Testimonials

I feel like you have the best interest of my parents well being. I know it is not easy for them to have help but your team makes it so much easier.

replying - being on time - and being reliable

Very happy with the ladies your oirg assigned

The main Caregivers (Kristina and Azita) provided exceptional service for my parents in Maple Ridge. Both were very professional and caring and we would love to have then back in the future if required.

Overall the family was satisfied with the care given to my mother over the past
4 1/2 months..however it was very frustrating at times. Especially when 3-4 new caregivers were scheduled in 1 week.
So many new girls coming into her space confused and frustrated mother. Seniors..especially a 94 yr old..do not welcome change into their daily routine.
It would be very beneficial for each new caregiver to be able to shadow someone (other than family) who is familiar with the client and her daily routine..I made sure that I was present for each new caregiver assigned and at times it was very frustrating for me since I had to travel from Port Moody to Maple Ridge for morning or evening care. By doing so, the transition to a new girl was made easier for my mother as well as the new person.
Please make sure that the caregivers review the client’s care plan beforehand in order to make themselves aware of the Do’s and Don’ts..one brand new caregiver wasn’t aware of a lot of things she should have known had she read the care plan before arriving.
Overall, the caregivers were very friendly and helpful in providing care for my mother and she welcomed the regular girls with a smile.
Thank-you for all your assistance in helping myself and family with my mother’s recovery after surgery as well as during the following episodes of illness.
PS:- having the schedulers available 24/7 is very much appreciated as well.

Friendly; thorough; caring; positive; interesting and interested; flexible re:hours; and punctual!

Your flexibility and willingness to do whatever it takes sets you apart from the Public system.

Very professional service delivered cheerfully without cutting corners.
Delivered on time and with no wasted time.
Clean up and tidying afterwards excellent.

Many thanks Nigel.

The caregivers are great with my Dad.

Simply, that having access to the foot care I get every two months I feel more confidence in knowing the so important foot care required of a diabetic is being looked after, as I have difficulty in reaching that area and being able to provide that kind of care properly myself.

good care for my dad friendly people

They are looking after a friend and are being very caring to her. Wonderful people

Jackie, the lady who has been assisting my Mum has been far and above what I expected. She has been such a wonderful help, truly a caring and delightful assistant. Through her detailed notes, I can always get an understanding of what is happening with my Mum, as sometimes Mum won't always be up front with me about certain situations. I can always count on her to make sure Mum's daily routines are well taken care of with complete confidence.

Good response excellent people (ind you I have only experienced one person regards First name removed

they arrive on time are professional and relieve some of the worry.

I feel reassured that my mother is in very capable hands .. all the care aides are very friendly and professional in the manner in which they care for her. My mother has willingly accepted their help and support . Management is very supportive and I appreciate their thoughtfulness and thoroughness in making this transition as easy as possible for my mother as well as family. Thank- you for supporting me in giving my mother quality care and making her feel loved and special.

The caregivers are reliable and sensitive to client’s needs. They know how to interact with elderly people.

April the Nurse has gone over and above to provide excellent primary care services with minimal supervision

No change to previous good reports. I assume you keep such records. Extremely good service and such a pleasant person is Agata.

Tammy! She’s friendly kind and reliable

Very friendly staff and knowledgeable We had three different ladies come to the house and look after my mother it was a pleasure knowing we left our mother in very good hands Congrats to the Nurse next door Fantastic

My husband was very pleased with his care and thoroughly enjoyed the attention he received from the caregivers. I also appreciated the tidy house when I got home!

Very friendly and efficient...
J&L

They seem to know what they are doing.

Previously, I had hired We Care to assist my Mother. After several dismal months, this is the standard I understood Home Health Care would be held to. I dismissed them as they just were not making any difference. When it became apparent that my Mum was needing help again, I looked for reviews for Nurse Next Door, and people were saying that they were a vast improvement over We Care. More expensive, yes, but there were differences. We Care includes travel time which is deducted from the time allotment for care. Their minimum visit is 1 hour, which often left 40 minutes of actual assistance for Mum, so I think that cost wise, it evens out. The biggest difference is in their staff. If I visit Mum after Jackie has been there, Mum is clean and happy, and her suite is so tidy. After We Care, there were dirty dishes left on the counter from breakfast, etc, nothing done that I thought I was paying for. Having met a couple of their care aides, I was less than impressed, and kind of felt that their training was minimal, and they were only there until something better came along. Mum really looks forward to having Jackie visit (and she comes at 6AM when Mum wakes up!) We Care would often show up at 9-10 despite assurances that they would be there 7-8. Jackie has been able to get Mum's confidence enough to get her in the shower (this is amazing, believe me) On the whole, personally I feel confident that I've made the right choice, and it gives me a lot of relief to know the value Jackie puts into her work, and it reflects so positively on my Mum.
As Mum is a private-pay client, I have recently applied to Fraser Health to see about getting her subsidized. I understand that Fraser Health employs We Care to come into The Cedars for extra care. I would feel a lot better if I knew it was Nurse Next Door. Have you given any thought to going after this contract?
Again, did I say that Jackie is amazing? So is Teuny.

My mom really likes Crystal and she does a good job making sure my mom stays on track .

So far they have done everything they were asked to do and they have an excellent artrirude

Our needs have always been met with the utmost pleasantness and care and attention.

Excellent staff and good cimmunication

The team has been very accommodating.