Customer Testimonials

We've been very happy working with Quarles, though it's a little confusing going through Superior.

Establishing an account with Quarles was quick, and straightforward. The company employees were able and kind. I’d just that morning had technical difficulties with enrolling for new services from Verizon and Shenandoah Electric Power. This is even though I went to their local offices and was having a face to face conversation with an attendant.

The Quarles folks’ excellent customer service just made my day. Thanks!

After my initial call, when the CSR told me “we don’t have your address, you must have a different supplier”. I called my builder who verified your company set and filled the tank.
Since the first call I have been very pleased with the service. The second CSR had no problem locating my address and even verified the builders name. She scheduled the leak test and a delivery. The service men on the leak inspection were very professional and polite. The inspection and delivery were both right on time.

Very quick service when returned from vacation to find my stove quick worinig the night before as somehow we had run out of propane in our tank.

Great personal contact when I need to place an order.

Automatic fill takes all the worry about fuel supply. I rarely know the tank has been serviced until I see statement on my front door. On less thing to worry about.

Fast service

Great people to deal with

Very punctual

Quality product, good service.

It’s Dixie that get my 10

We have been working with Quarles for several years. Since our move to Fishersville last fall, I had the pleasure of working with Vanessa in the office in Verona Va. She is such a great help an very knowledgeable.

Superior phone communication is bad. Delivery is good.

Professional and kind!

Everyone is very informative and knowledgeable. Answered any questions I had and the installation of the tank and heater went well. Joyce I

When a make a request for a fill, it's typically done in under 72 hours, no muss no fuss and I pay online. Perfection.

Service is great

Delivery on time.

They were responsive to my needs! They were knowledgeable about what needed to be done and came out to the house sooner than expected! Excellent service!

The personal service when I call!

Quarles had been consistent in their quick, professional and polite service for 20 years that we have been a customer. Was concerned when they became part of Superior but that hasn’t changed a thing.

Nice servixe!

What I do like is being able to deal with a local office rather than a central call center.
What I do NOT like is when calling Phone number removed your Verona, Va office, the phone rings once and goes directly to music. After being told by that office that they do not know why, one of your drivers found out for me that if you listen to the music for a minute or so, they will either answer or it goes to voice mail. Okay, now I know how to leave a message. And I have been told that they respond to all message before closing for the day. But that does not happen. Recently I left a message in the morning and the next day in the late afternoon, after getting no reply, I drove to the office. Vanessa, the lady in the office told me, "Yes, I received your message and would have returned your call before I left today." I then told her that it was yesterday that I had called. She looked at her phone records and said, "Oh".

How many customers would just hang up when music starts playing after the first ring? And after 30 seconds or so, they just hang up?

Operators are friendly and helpful....delivery is the time stated . NO PROBLEM

Easy to communicate with and friendly people. Prompt service and reasonable priced.

Quick professional respinse

great service

I like the fact when I call to get my oil, you guys are right to it!!

ON TIME

Made call and was helped right away. Had delivery in two days,